The stay started out good, Room was very nice, the staff when we first arrived was very nice. We decided to go for a swim in there (Indoor heated pool, and hot tub) went down hill from there. The pool was pretty gross, green, cloudy and cold, so we went for the HOT Tub, NOT like Ice, and only one jet in the tub even worked. We then decided to go to bed and put our son on the fold out sofa bed, not bad but really needs some work very lump. Got up the next morning and hung our towels after our shower like there green progam asks, as we left we put the Do Not Disturb sign on the door to help the maids out. Went and ate there breakfast which was tasty. When we returned from our day we found that we had no towels, so we asked housekeeping for towels, which never showed up, we then asked the manager later that evening for towels and he stated there were no towels. We asked him several times for towels, never to come up with any, so we could not even take a shower until the next morning. When I went to ask the next morning, I had one person telling me there were no towels, and mysteriously another lady walked out from a room not 5 feet away with 2 towels. I really felt like we got the run around. I don't feel like they tried to hard to get us towels when the hotel was not booked, they could have gotten them from another room. My suggestion is to try another hotel, the downtown Comfort Inn was the same price and closer to attractions.
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- Also Known As:
- Holiday Inn Express American Way/Airport Hotel Memphis
- Holiday Inn Express Memphis
- Holiday Inn Memphis