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“Best Hotel Ever”

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Holiday Inn Express Memphis Southwind
Ranked #46 of 137 Hotels in Memphis
Certificate of Excellence
Jackson, Tennessee, United States
Level 3 Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Best Hotel Ever”
Reviewed 10 May 2013

During Memphis in May, the hotel was sold out the night before and when we called about 11:00 am to see about checking in earlier, we were told that they would put someone at cleaning the room and have it ready within the hour. The room was excellent, beds very comfortable. The hotel was very clean and the staff was very polite. The breakfast was great. It included sausage, omelets, pancakes, and the normal items. The rate we received was cheap to the service and quality that we received. I will stay at this hotel again FOR SURE.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PattiMemphis, General Manager at Holiday Inn Express Memphis Southwind, responded to this review, 29 May 2013
We are pleased to know that you were happy with our room accommodations and the breakfast served lived up to expectations. We constantly strive to provide an environment of comfort and value to our guests, and appreciate the feedback we receive as it is crucial to our success. Thank you again for posting your comments. We look forward to having you visit us on your next trip to Memphis.
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141 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
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English first
Adelaide
Level 6 Contributor
146 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 9 May 2013

The staff here are friendly and the breakfast is good. Our room was clean and our bed was super comfortable with a range of pillow options (which is always nice). There's shopping and plenty of restaurants nearby to choose from.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Denise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PattiMemphis, General Manager at Holiday Inn Express Memphis Southwind, responded to this review, 13 May 2013
We are pleased to know that you were happy with our room accommodations and the breakfast served lived up to expectations. We constantly strive to provide an environment of comfort and value to our guests, and appreciate the feedback we receive as it is crucial to our success. Thank you again for posting your comments. We look forward to having you visit us on your next trip to Memphis.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Corona, California
Level 6 Contributor
136 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 7 May 2013

This is a typical HI Express property. Located in a good part of town, is has easy access to the Southwind neighborhood in southeastern Memphis as well as the airport. The staff are extremely friendly, the rooms are huge, and the breakfast is hot. One exit down the 385 is Winchester (you can also get there on surface streets) with a nice restaurant row (Red Lobster, Olive Garden, etc.). It's just a touch overpriced, I think they know they've got a great location. All in all, a normal (good) experience. I would recommend for business and family travel. If you want the ultimate in a romantic getaway you should stop looking for Holiday Inn Express properties in Memphis anyway!

Room Tip: Rooms are pretty much all the same.
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  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tmgarrett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PattiMemphis, General Manager at Holiday Inn Express Memphis Southwind, responded to this review, 8 May 2013
We thank you for taking the time to share your experience while you were our guest.
We know you have a choice and are honored that you selected our hotel for your lodging needs. We are committed to providing you with the level of service you have come to expect from the Holiday Inn Express & Suites.

We wish to maximize the standards of our services and we would greatly appreciate your feedback.
We hope to continue to extend to you our hospitality and look forward to having you as our guest.
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Regina, Canada
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 May 2013

We had a wonderful time at this hotel just outside Memphis. The room was clean and large and lots of windows. The staff was VERY friendly. The only downside (if you can call it that) was the distance to downtown. It was 25 min to downtown but it was easy to get to.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brian V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PattiMemphis, General Manager at Holiday Inn Express Memphis Southwind, responded to this review, 8 May 2013
It was nice of you to share your experience regarding your stay with the Holiday Inn Express and Suites Memphis Southwind, TN.

We realize you have many choices when it comes to lodging, and we sincerely appreciate you choosing us.

Thank you again for your kind words. We hope to have you as a guest in our hotels again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bauxite, AR
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 April 2013

I stayed at this location for business. It was very clean. Check in was a breeze and I received a complimentary welcome bag with a few snacks. Staff was always friendly. Room was clean, very spacious, and I really enjoyed the updated flat screen tv with cable channels. The bed was very comfortable. The bathroom was very clean and I also appreciated the adjustable shower head to change to different settings. This hotel made my business trip much more enjoyable. I also liked the complimentary cookies I received when coming back from work in the evenings. This is a great location on a great side of town. Very close to lots of nice restaurants and shopping. I didn't use the fitness facility or the pool but both were clean and looked nice. The breakfast was good. I like the famous cinnamon rolls and the mornings I ate breakfast there was also hot egg and cheese omelets, sausage, biscuits, and gravy. Very nice breakfast assortment overall.
I only have wonderful nice things to say about my stay here!

Room Tip: I had a room on the top floor and appreciated not having any upper room noise. I would also make sur...
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  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CharityM0930
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PattiMemphis, General Manager at Holiday Inn Express Memphis Southwind, responded to this review, 22 April 2013
We appreciate you sharing your experience regarding your stay with the Holiday Inn Express and Suites Memphis Southwind, TN.
We are always very happy when a guest contacts us about the wonderful service they have received.
We realize you have many choices when it comes to lodging, and we sincerely appreciate you choosing us.
Thank you again for your kind words. We hope to have you as a guest in our hotels again soon.
Thanks, Patti
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus, OH
Level 6 Contributor
202 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 31 March 2013

Stayed at this property in Dec 2012 as part of a leisure trip with my daughter and another father and his daughter. We had 2 rooms and they were nice enough to get us rooms beside each other. We had driven from Columbus, OH so it was a long drive and we arrived after midnight. The night auditor was very nice and got us checked in pretty quickly. The rooms were on the 1st floor and seemed pretty spacious. We had a room with 2 doubles and since we were on the 1st floor we had the tall ceilings that you wouldn't have on other floors. Breakfast on both mornings was the average Holiday Inn Express breakfast and there was always plenty of each item. The hotel was convenient right off the freeway and convenient to the soccer fields at Germantown.

Room Tip: Ask for 1st floor so you get the high ceilings
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  • Stayed December 2012, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank jacketsman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PattiMemphis, General Manager at Holiday Inn Express Memphis Southwind, responded to this review, 1 April 2013
It was nice of you to share your experience regarding your stay with the Holiday Inn Express and Suites Memphis Southwind, TN.
We realize you have many choices when it comes to lodging, and we sincerely appreciate you choosing us.
Thank you again for your kind words. We hope to have you as a guest in our hotels again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee
1 review
Reviewed 18 March 2013

At first, my experience at this hotel was an absolute nightmare. Booked through Hotwire as a "top secret hotel" and received a king bed room with a kitchenette. Great right? Well, it just happened to be the very last room on the first floor, right next to the door to go outside. I'm not kidding when i say i did not sleep that night. People were going in and out of that door all hours of the night and it was LOUD. I ended up roaming the halls in my pajamas at 1 AM trying to find a front desk clerk to get our room changed. Of course, the hotel was completely booked and we ended up suffering through the night with no sleep. The next morning after breakfast, which is mediocre at best, i attempted to get my room changed once again. CATHY at the front desk was most helpful and very considerate. She changed our room to the second floor with the exact same features we had in the first one. She was very apologetic and showed that she truly cared. THANK YOU VERY MUCH, CATHY. You are awesome! Because of her, i would stay at this hotel again. :)

Room Tip: Don't take the last room on the first floor. You won't sleep.
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jessica V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PattiMemphis, General Manager at Holiday Inn Express Memphis Southwind, responded to this review, 29 March 2013
We appreciate you sharing your experience regarding your stay with the Holiday Inn Express and Suites Memphis Southwind, TN.
We are always very happy when a guest contacts us about the wonderful service they have received. We will ensure that Cathy is aware of how happy you were with the service she extended to you.
We realize you have many choices when it comes to lodging, and we sincerely appreciate you choosing us.
Thank you again for your kind words. We hope to have you as a guest in our hotels again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Memphis Southwind

Property: Holiday Inn Express Memphis Southwind
Address: 4068 Stansell Ct, Memphis, TN 38125-2871
Phone Number:
Region: United States > Tennessee > Memphis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in Memphis
#20 Family Hotel in Memphis
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Memphis Southwind 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Now with brand new 32" Hi Def flat screen TVs and HD channels!! The Holiday Inn Express Hotel & Suites Memphis-Hacks Cross is a beautiful hotel located at Hwy 385/Bill Morris Pkwy and Hacks Cross road in Memphis, TN. Just 1.5 miles from FedEx World Headquarters and Mike Rose Soccer Complex. We are also conveniently located to Carriage Crossing Mall, restaurants, Germantown and Collierville and only a short drive to Beale Street, Graceland, the Memphis Zoo, Fed Ex Forum, and downtown. This hotel offers free hot breakfast, daily, wireless high-speed Internet and business center. Visit Memphis, TN and Stay Smart at the Holiday Inn Express Hotel & Suites. ... more   less 
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Also Known As:
Holiday Inn Express Memphis Southwind Hotel Memphis
Holiday Inn Memphis
Memphis Holiday Inn

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