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Holiday Inn Express - Medical Center Midtown
Ranked #44 of 136 Hotels in Memphis
Ypsilanti, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Theft”
2 of 5 bubbles Reviewed 27 July 2014

My mother and I stayed here over a month ago. While we were sleeping, someone broke into our room and stole a substantial amount of money without us knowing. In the morning I found my wallet, my mother’s purse, and another man’s wallet on the landing of the fire stairwell on the floor. Only cash was taken. A police report was filed. Unfortunately, there were no cameras on that floor or that stairwell, so no further law enforcement action could be taken by the Memphis Police Department. What was disturbing to me was the Police Department told me that crimes have occurred at this very Holiday Inn Express in the past, but there is never enough evidence to do anything about it. This basically reeks of an inside job. I filed a report with the Corporate Offices in Atlanta. My concern is others will be victimized of a crime due to a lack of security controls at this establishment. They said they would investigate and report back to me in 21 days. It is now over a month and I feel I am being ignored. I am very disappointed. I have stayed at Holiday Inn for many trips. This is something to consider before making reservations at this Memphis location.

Stayed June 2014, travelled with family
Helpful?
1 Thank IM4MSU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express - Medical Center Midtown, responded to this review, 11 August 2014
Dear IM4MSU,

Thank you for taking the time to provide feedback on your stay. I’m very disappointed to hear about your experience on your recent stay. Guest comfort and safety are of the utmost concern to us and our hotel is committed to making every possible effort to provide a secure environment. We are pleased to see after your review was posted our Customer Care department was in contact, and able to be of assistance.

Sincerely,

Ben J
Case Manager
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

376 reviews from our community

Traveller rating
    98
    141
    79
    34
    24
See reviews for
85
108
27
57
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
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  • Spanish first
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  • Any
English first
Maldon, United Kingdom
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 26 July 2014

Used this hotel as a one night stop over, before moving onto Nashville the following afternoon, after sampling the sights in the morning. The hotel ticked every box. The room was clean & comfortable, the breakfast plentiful, the pool small, but clean & very welcome and the location, a couple of easily drivable miles outside of the main tourist area and offering excellent value as a result. Special mention must however go to the Hotel Manager, Jay Park, who worked tirelessly to make us and all the other guests feel welcome. He is an absolute credit to Holiday Inn.


  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bryan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandeville
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 15 July 2014 via mobile

Good location from zoo, beale street, restaurants, and museums for a good price. Rooms were clean but small and a little outdated. Pool was very dirty and not taken care of. Breakfast was just okay but they do give out free popcorn and cookies at 5. Overall I would stay here again but leave my swimsuits at home.

Stayed July 2014
Helpful?
Thank Saleyhimms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express - Medical Center Midtown, responded to this review, 1 August 2014
Dear Saleyhimms,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate you bringing your concern to our attention. I have taken note of your comments regarding the pool. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Again, thank you for your time and for staying with us.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brenham, Tx
Level Contributor
113 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 bubbles Reviewed 14 July 2014

Stayed here while traveling through Memphis for just one night. Picked it due to price and convenience. The rooms are Ok but need a little TLC. Staff was very friendly and helpful. I was traveling with a loaded trailer and was so concerned about the neighborhood, I did not park the car and trailer in their parking lot but left it in a more secure area of Memphis.

I am just posting this for those who are concerned about the safety of their vehicles when travelling through Memphis. They do have a security guard walking the property at night, but was told they have had problems in the recent past.

  • Stayed July 2014, travelled with family
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Gary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express - Medical Center Midtown, responded to this review, 5 August 2014
Dear 2donkeys,

Thank you for your review of our hotel. I am sorry some aspects of our hotel were not to your liking. I am pleased that our staff was able to offset this displeasure with great service. Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope your future travel plans will continue to include IHG.

Sincerely,

Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lewisville, Texas
Level Contributor
140 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed 9 July 2014

The staff was very friendly and helpful. The rooms are small but nice and very comfortable. The included breakfast was nice, though often over crowded. The location is just a short way from all of the major tourist attractions.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank HijoDelSol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Little Rock, Arkansas
Level Contributor
56 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 25 June 2014

This hotel was perfect for what we needed, meaning it was a $10 cab ride to Beale Street. The neighborhood seemed questionable, but they had security guards patrolling the parking lot. We felt very safe considering. The rooms were smaller than usual, but about right for a downtown hotel. Like most Holiday Inn Express', they had a nice full continental breakfast, a fitness center, and an outdoor pool. While we didn't use the gym (it looked nice through the door though), we did enjoy the pool for a couple hours in the afternoon. All in all, it was better than I was expecting.

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank carabenkoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sawyer, OK
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 21 June 2014 via mobile

Clean, and although renovations were under way (one of the elevators was being fixed and only one was working but still dis not have to wait long). The staff was excellent and the breakfast was good! Would stay there again! Also have free popcorn and cookies at certain times during the day!

Stayed June 2014, travelled with family
Helpful?
2 Thank Nichole G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express - Medical Center Midtown

Property: Holiday Inn Express - Medical Center Midtown
Address: 1180 Union Ave, Memphis, TN 38104-6669
Phone Number:
Region: United States > Tennessee > Memphis
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #44 of 136 Hotels in Memphis
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express - Medical Center Midtown 2.5*
Number of rooms: 150
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel in Midtown Memphis, Tennessee Let us welcome you to Memphis and spoil you with our Southern hospitality while you are lodging at our Midtown Memphis, TN hotel that is located close to I-240 and is just minutes from downtown Memphis. The hotel property is adjacent to Methodist University Hospital and near nine other major medical centers. Leisure travelers will love our close proximity to downtown Memphis with Beale Street, the Peabody Ducks, Mud Island and Graceland just minutes away. Our Union Street access also means it's just a short drive to the FedEx Forum or AutoZone Park, which are the perfect locations for a family day trip. Business travelers will appreciate our midtown Memphis hotel's easy access to I-240, I-55 and I-40. Our hotel is just eight miles from Memphis International Airport, and the Amtrak Station is two miles away. Our premium business amenities include a Business Center and free Internet access. This newly renovated Memphis hotel offers you unparalleled hotel services. You'll enjoy our Southern charm as much as the free high-speed, wireless Internet access in our inviting rooms. With a fitness center and outdoor pool, you'll feel completely at home. We also offer a special rate for guests with a loved one at Methodist Hospital. Call our choice hotel in Memphis, Tennessee today, and take advantage of our great hotel deals and rates. ... more   less 
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Also Known As:
Holiday Inn Express - Medical Center Midtown Hotel Memphis
Holiday Inn Express Memphis
Holiday Inn Memphis
Memphis Holiday Inn

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