I came to Memphis to celebrate my Birthday and decided to stay here at the Holiday Inn Express Medical Center-Downtown Memphis, TN. I would like to say that my day was so busy and everything was going wrong on my Birthday. When I checked in, I was in distressed I might add! BUT!! I meet the gentleman by the name Monty which whom checked me in. I was greeted with such warmth! He turned my day around instantly! He turned my worse day into a happy day! I begin to look forward to celebrating my Birthday again!!! If it wasnt for the encounter with him, I;m not sure how it would had ended!! BEST CUSTOMER SERVICES I've received!! We need more people that cares about their guest in other establishment! FOR that I will always stay at one of yall properties! He made sure I left with a smile!!! BIG kuddos to MONTY!! Continue making your guest feel special & happy!! Please let his manager know!!!
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