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Sheraton Memphis Downtown Hotel
Ranked #18 of 138 Hotels in Memphis
Reviewed 2 June 2014

While the bed and pillows were the best part of the room, everything else was old and outdated. The lobby was clean but not inviting, flowers would have been big help. We asked for a river view when making our reservations but upon checking in at 4:00 pm we were told no rooms with a river view were available.

  • Stayed: June 2014, travelled as a couple
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1  Thank txgals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this reviewResponded 8 June 2014

Greetings Txgals,

We have been making improvements to the hotel ever since it converted to a Sheraton last August. It started with our new Sheraton Sweet Sleeper beds, followed by the renovation of the pool and fitness center, and now, all 600 of our rooms will be renovated starting June 22nd. We are very excited to continue with improving our hotel for all of our guests. Thanks for staying with us and I hope when you come back to Memphis you give us another opportunity.
Warm Regards,
Dan

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1,123 - 1,129 of 1,279 reviews

Reviewed 28 May 2014

Overall the Hotel is well kept but it is showing its age. The Club floor lounge had families take advantage of the breakfast buffet which is nicely done though there was no place to sit. Great views of the Mississippi River, great staff and fast checkin.
Housekeeping needs to be addressed. We had 2 rooms and both bathroom doors had not been cleaned until we brought it to housekeeping attention. (Vomit on one and some other unsavory matter on the other)
The lounge had great staff but the seating is not really comfortable and looks more like a restaurant dressed up as a lounge.
The location allows terrific access to Beale Street. Walk or ride the Trolley's. Lots of fun. Along the way pass by restaurants and shops. We would stay here again.

Room Tip: Ensure you are higher up and with a view of the river.
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  • Stayed: May 2014, travelled with friends
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1  Thank MASIAI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this reviewResponded 8 June 2014

Dear Masiai,
I'm so sorry to read about the housekeeping challenges you had with your rooms. I'm glad that we responded in a timely manner to correct this for you. The feedback we receive from our guests is very important to the success of our hotel as we use it for training purposes with our team. Thanks so much for staying with us and we look forward to having you back in the future.
Sincerely,
Dan

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Reviewed 28 May 2014

While the room was very comfortable and very clean and the beds were extremely comfortable, and smoke free, and the buffet breakfast was fresh, plentiful and there was an omelet station, the TABLE service for coffee, milk and juice was VERY slow because they were short staffed. Otherwise our stay was most pleasant and yes, I would return to this hotel.

Room Tip: Smoke FREE rooms are not really smoke free. They are cleaned to be smoke free. Also, ask from a room...
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  • Stayed: May 2014, travelled with friends
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Thank Loves2travel271
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this reviewResponded 8 June 2014

Dear Loves2travel271,
What a nice review you wrote of your experience at the hotel. I agree with you, our beds are the BEST in the industry! We were able to put all new beds in the hotel last August and our guests love them. One of the best sleeps I've ever had. So glad you enjoyed the food in the restaurant. Our Chef will be thrilled to read this! Have a wonderful day.
Cheers,
Dan

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Reviewed 27 May 2014

...but the rooms could definitely be improved upon. We stayed at the Sheraton Memphis Downtown on an EXTREMELY busy weekend that saw a large number of visitors and a sold out hotel. Nonetheless, the staff was extremely helpful and courteous, despite the large number of guests to which they were attending. My one complaint was the actual room itself--it was quite out of date and the furniture and carpet seemed ill-suited to the warm climate of Memphis (the room was pretty musky).

TIP: Go to the gym & pool area! Although the rooms are in need of a makeover, the gym and pool are magnificent and really give this hotel the star-rating it possesses.

Room Tip: Ask for a river view!
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  • Stayed: April 2014, travelled with friends
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Thank Jsleos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this reviewResponded 8 June 2014

Hello Jsleos,

Good news....our rooms are getting updated starting June 22nd. I'm so glad you enjoyed the pool and fitness center...these are two areas we recently renovated and now we look forward to the rest of the hotel undergoing a major transformation. So glad you stayed with us and I hope when you come back to Memphis you will stay with us again.
Warm Regards,
Dan

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Reviewed 23 May 2014 via mobile

We are a couple from Australia that travel extensively around the world. This should not have the Sheraton name. Check in was quick and simple but gave no explanation of any of their services etc... We arrived in our room after a 20+ hour flight and it was dirty and to top it off, no refrigerator!! Beds were quite comfortable though. Would certainly not stay here again (we checked out 3 night early)

Stayed: May 2014, travelled as a couple
Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this reviewResponded 8 June 2014

Dear Andrew S,

I was very disappointed to read that we did not deliver an exceptional experience for you. We strive to do our best every day and I'm so sorry we failed you. Please know that I will be sharing your comments with our team to improve our services for every guest.
Sincerely,
Dan

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Reviewed 22 May 2014 via mobile

Clean comfortable rooms with a great view of the city. Tia was a great concierge. Arenzo was a great waiter in the hotel restaurant. Shirley the valet was a pleasure, too. Food was great! The eclectic trolley service to Beale St makes seeing the city easy and fun. When in downtown Memphis, stay here.

Stayed: May 2014, travelled with family
2  Thank WanderingJew7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this reviewResponded 8 June 2014

Dear WanderingJew7,
Well, you certainly found the right place in Memphis to hang your hat for the night! We appreciate your kind words and for acknowledging Tia, Shirley and Arenzo. These are exemplary employees who always go above and beyond to ensure our guests are well taken care of. I will be recognizing them for a job well done! We look forward to having you back in the future. Safe travels my friend.

All the best,
Dan

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Reviewed 21 May 2014

First of all, you expect a certain level of creature comforts at a Sheraton (Starbucks coffee in the rooms, etc.) They delivered. The restaurant in the lobby has a wonderful breakfast buffet with omelet chef present (about $18, or $12 for continental breakfast w./o hot food). The bar in the evening was decent. The place distinguished itself in my mind because of the care and attention to our service dog. Seems the 4th floor is dog friendly and they were not put out in the least by the request to bring our dog. The Bell staff (particularly William) ensure a great stay and gave great food suggestions in town during our 4 day stay .

  • Stayed: May 2014, travelled on business
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2  Thank BamaTourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this reviewResponded 8 June 2014

Greetings Bama Tourist,

Thanks for taking the time to write of review of our hotel. I'm happy to read that you had a great stay with us and that William took good care of you. I will be recognizing William for a job well done! Your pets are our guests and we are thrilled to be able to provide accommodations that are just as comfortable for your dog as they are for you! Come back and see us soon!
Cheers,
Dan

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Additional Information about Sheraton Memphis Downtown Hotel

Address: 250 N Main St, Memphis, TN 38103-1624 (Formerly Memphis Marriott Downtown)
Phone Number:
Region: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Memphis
#27 Business Hotel in Memphis
Price Range: £91 - £191 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Memphis Downtown Hotel 4*
Number of rooms: 600
Official Description (provided by the hotel):
Enjoy outstanding service in the warm, welcoming atmosphere of the Sheraton Memphis Downtown Hotel. Attached to the Memphis Cook Convention Center and located on the vintage Memphis Main Street Trolley line, we provide easy access to some of downtown’s most notable attractions. Our downtown Memphis hotel is within walking distance of numerous government and corporate offices, as well as the Riverwalk, which offers breathtaking views of the Mississippi River. Nearby are museums, sports venues, Graceland, and Beale Street, the heart of the city’s music and entertainment district.Relax in any of our 600 stylish guest rooms and suites, featuring magnificent city views. Get a great night’s sleep in a plush Sheraton Sweet Sleeper™ Bed. Upgrade to a Club Room to get Sheraton Club Lounge access, which includes complimentary breakfast and evening hors d’oeuvres.Stay in touch with the office in our business center. Or take some time for yourself with a swim in our heated indoor pool or a workout in our Sheraton Fitness center.With more than 12,000 square feet of versatile function space, the Sheraton Memphis Downtown Hotel is perfect for productive business meetings as well as elegant wedding receptions. The hotel is also connected to the Memphis Cook Convention Center, which offers more than 350,000 square feet of venues. ... more   less 
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Also Known As:
Memphis Marriott Downtown Hotel Memphis
Marriott Memphis

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