We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good Hotel, Great Location.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Sheraton Memphis Downtown Hotel
Ranked #20 of 136 Hotels in Memphis
Atlanta, Georgia
Level Contributor
165 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Good Hotel, Great Location.”
Reviewed 19 August 2014

We spent one night at this hotel. The hotel was under construction making the public areas inaccessible. The front desk was temporary in a small meeting room. The staff at the front desk, however, were helpful and efficient.

Our room was clean and spacious, the beds comfortable. The Memphis Trolley is available just outside the hotel for easy transportation to the Beale St. area.

As we were travelling on motorcycles, we parked them ourselves. We were told the fee would be $22 since we were only taking up one parking space. However, in the morning our bill showed $44 for two vehicles. After wasting 30 minutes of our morning we were able to get this discrepancy fixed.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank James F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review, 21 August 2014
Dear James,
Very happy to read you enjoyed your stay with us. We have the best bed in the hotel industry and very proud of it. My sincere apologies to you about the parking charge issue. I'm glad we got it resolved for you but sorry it took 30 minutes to make that happen. I have also sent this review over to our Parking Manager to share with his team as this feedback helps us get better and better every day. Thanks for staying with us and if you come through Memphis in the future, I hope you will choose us again!
Cheers,
Dan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,098 reviews from our community

Traveller rating
    386
    343
    217
    87
    65
See reviews for
232
325
39
313
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (225)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Boynton Beach, Florida
Level Contributor
110 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 18 August 2014 via mobile

The hotel is under construction which makes everything a little less polished than normal. Valet guys were quick and polite. Room was comfortable and clean. Stayed on club level which was really nice for breakfast and evening snacks and drinks right there. Excellent fitness center with cardio machines, free weight and weight machines.

Stayed August 2014, travelled on business
Helpful?
1 Thank domyno50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review, 21 August 2014
Dear Domyno50,

Thanks for staying with us with our renovation going on! I'm happy to read you enjoyed our newly renovated fitness center. We are very excited to finish the rest of the hotel and I guarantee we will be the "gem" of downtown Memphis. I hope you will be able to come back in the future and stay in the new rooms...and our club lounge is getting a nice makeover as well. We truly appreciate your review....many thanks.
Warm Regards,
Dan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florissant, Missouri
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 August 2014

All Hotel Personnel that we came in contact with was helpful and friendly. When we thought we were stranded downtown in the dark one night because of a freaky power outage, Rudolf, a hotel employee was on Beale Street at the right time and the right place to rescue us, and even though he was on his break he still helped us, so we are totally grateful and will never forget his kindness. We were treated like royalty at this hotel and thoroughly enjoyed our visit in Memphis, my favorite place to visit every year. Check-in was easy. Valets, bus-people, housekeepers, etc., were all friendly and good at their jobs. I made use of the fitness room which was well lit and clean.Loved staying here at the Sheraton.

  • Stayed August 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Margaret E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review, 21 August 2014
Dear Margaret,

That was a very odd incident that happened with the power outage last Saturday night down on Beale Street! Thanks for recognizing Rudolph for his extraordinary service! He is one great employee and we are so lucky to have him on our staff! I know where you will be staying when you come back next year....right here...at the Sheraton Memphis Downtown! And we await your next arrival with open arms! Thanks so much for a wonderful review. We love making our guests feel special!!
Cheers,
Dan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wisconsin
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 August 2014 via mobile

From Wisconsin and first time in Memphis. My boyfriend and I enjoyed everything about the trip. I read some of the reviews about this hotel before we booked and I must admit, I was a little leary. I can honestly say that I'm glad we stayed here. We loved it! All of the staff were very nice especially Simon in valet.. very polite! Loved his is southern hospitality:-) The renovation did not affect us in any way and the hotel staff made sure of it! As for our room, very clean and up to date. The housekeeping staff was very attentive to our needs. I was spoiled and the sheraton down town Memphis will be my first choice when I visit again. Keep up the good work!

Stayed August 2014, travelled as a couple
Helpful?
1 Thank Lori H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review, 21 August 2014
Dear Lori H.

I LOVE people from Wisconsin.....probably because I was raised in Green Bay!!!! Such great people from the midwest. Thank you so much for acknowledging our staff for a job well done. I am actually putting this review on our daily newsletter for tomorrow's distribution! We celebrate our successes all the time and I'm so thankful for your review! Simon will get special recognition at our next employee rally!
Best,
Dan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 August 2014 via mobile

We stayed here for one night. When we first got to the hotel, they charged us $22 for valet parking. Then they made us wait in the lobby for an hour while the rooms were being "cleaned". The people at the desk were just watching us wait and made no effort to call or check on the progress of the "cleaning". They were rude and just didn't seem to care for their customers. Don't waste your time with this horrible hotel. It's not worth it. Go somewhere else.

Stayed August 2014
Helpful?
1 Thank Ari T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review, 21 August 2014
Dear Ari T,

My sincere apologies to you for the wait on the room. I don't know what time you came to the hotel before check-in time it is possible that you may have to wait as there are many times we have a full house the night before. As far as the parking, the fees are posted on our website and we are very competitive with all the downtown hotels. Please call me at 901-214-3717 so I can get more details from you and research why you had to wait an hour for your room. We always want to make it right for our guests.
Sincerely,
Dan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 13 August 2014 via mobile

We managed to get a great deal to stay here for a couple of days in order to visit the city. The hotel room was really nice and the lobby area was very clean. The staff were helpful the day we were leaving by holding our bags for us after we checked out and helping us with directions.

The trolley service was very handy with a stop right outside the Sheraton that takes you to Beale street.

Stayed May 2014, travelled as a couple
Helpful?
2 Thank Tomorrow's J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review, 21 August 2014
Dear Tomorrows J,

I certainly appreciate the kind words about your stay with us. We have several team members who go on Trip Advisor frequently to read what our guests have to say and it is always very nice when a guest takes the time to write about their experience at the hotel as many people do not take the time to write when they have a great stay with us. Thanks so much and we look forward to having you back again soon!
Cheers,
Dan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cypress, Texas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 August 2014

I normally never take the time to write a review, but I am so displeased that I feel compelled this time. I reserved this hotel via Hotwire, and had no idea that the hotel is undergoing extensive renovations (then found that Hotwire is also charging more for the room than is listed on the Sheraton's website, but that is another issue). Check-in was in a second floor ballroom (I get that everyone is making due), but did not appreciate that I had a dirty bathtub that was "permanently stained that way" according to housekeeping, and there was zero offer to switch me and my kids to a different room (when your male child refuses to get in a shower because it is dirty, that is a problem). I did not make a big fuss since I had to call 3 times before someone would pick up the phone in the first place, and it seemed that everyone had other things to do. Then, it is not comforting to wake up to hammering at 7 a.m. while on vacation. Also, although I am normally flawlessly thorough on making sure that I have repacked everything prior to departure, I somehow left some earrings and a Gucci watch on the bathroom counter. I have had zero follow up since the first day; which is disappointing since housekeeping walked into my room right after I walked out of it (they were in the hallway), so there is no way that no one found the items. It's a shame that we live in such a dishonest world. So, if you aren't someone that wants to sleep in, and doesn't care if staff does not respond to you, or takes your things, then this is the place to stay. The only upside was at least the beds were comfortable.

Room Tip: Ask for a newly renovated room--the other rooms are terrible.
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
3 Thank Snelson78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review, 21 August 2014
Dear SNelson78,

Please call me at 901-214-3717 so I can research your missing items.
Thanks
Dan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Memphis hotels
0.1 mi away
Crowne Plaza Memphis Downtown
0.3 mi away
Comfort Inn Downtown
Comfort Inn Downtown
#9 of 136 in Memphis
4.0 of 5 bubbles 884 reviews
0.8 mi away
Hampton Inn & Suites Memphis - Beale Street
Show Prices
Show Prices
Show Prices
0.7 mi away
DoubleTree by Hilton Memphis Downtown
0.9 mi away
The Westin Memphis Beale Street
0.5 mi away
Madison Hotel
Madison Hotel
#8 of 136 in Memphis
4.5 of 5 bubbles 1,792 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Memphis Downtown Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Memphis Downtown Hotel

Property: Sheraton Memphis Downtown Hotel
Address: 250 N Main St, Memphis, TN 38103-1624 (Formerly Memphis Marriott Downtown)
Phone Number:
Region: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Memphis
#27 Business Hotel in Memphis
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Memphis Downtown Hotel 4*
Number of rooms: 600
Official Description (provided by the hotel):
Enjoy outstanding service in the warm, welcoming atmosphere of the Sheraton Memphis Downtown Hotel. Attached to the Memphis Cook Convention Center and located on the vintage Memphis Main Street Trolley line, we provide easy access to some of downtown’s most notable attractions. Our downtown Memphis hotel is within walking distance of numerous government and corporate offices, as well as the Riverwalk, which offers breathtaking views of the Mississippi River. Nearby are museums, sports venues, Graceland, and Beale Street, the heart of the city’s music and entertainment district.Relax in any of our 600 stylish guest rooms and suites, featuring magnificent city views. Get a great night’s sleep in a plush Sheraton Sweet Sleeper™ Bed. Upgrade to a Club Room to get Sheraton Club Lounge access, which includes complimentary breakfast and evening hors d’oeuvres.Stay in touch with the office in our business center. Or take some time for yourself with a swim in our heated indoor pool or a workout in our Sheraton Fitness center.With more than 12,000 square feet of versatile function space, the Sheraton Memphis Downtown Hotel is perfect for productive business meetings as well as elegant wedding receptions. The hotel is also connected to the Memphis Cook Convention Center, which offers more than 350,000 square feet of venues. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Priceline, Booking.com, Ebookers, TripOnline SA, Traveltool, S.L.U., Cancelon, Evoline ltd and HotelQuickly so you can book your Sheraton Memphis Downtown Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Memphis Marriott Downtown Hotel Memphis
Marriott Memphis

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing