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“Hotel Memphis”

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Crowne Plaza Memphis East
Ranked #59 of 138 Hotels in Memphis
Reviewed 18 June 2014

The lobby and the room looked nice and initially, we were pleased that we found a nice hotel....When we used the bathroom, we noticed that there was black mold in the bathroom and called the front desk and they had no other rooms. They said they would send someone to clean it and never did...very unfortunate...If maintenance was done properly, this would be a very high rating.

Room Tip: If it weren't for the bathroomm, we would have rated this all Very Good to Excellent
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  • Stayed: April 2014, travelled as a couple
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1  Thank motherlouise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheHotelMemphis, General Manager at Crowne Plaza Memphis East, responded to this reviewResponded 25 June 2014

Thank you for taking the time to share your review. We deeply regret to learn that your bathroom was in this condition upon your arrival and we have already passed your comments along to the head of our housekeeping department. Please accept our sincere apologies for any inconveniences. We hope you will allow us the opportunity to welcome you again.

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300 - 306 of 529 reviews

Reviewed 18 June 2014

I thought the price of the rooms were very comparable to others in the area. The rooms were average but my service was exceptional. The manager at this location and all the staff were very accommodating and polite. Shantela Amos was always around and ready to serve and she had a lot of helpful tips and places for us to see in Memphis.

  • Stayed: June 2014, travelled with friends
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Thank Sharon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheHotelMemphis, General Manager at Crowne Plaza Memphis East, responded to this reviewResponded 25 June 2014

Thank you for taking the time to share your experience with us at The Hotel Memphis. We greatly appreciate your kind recognition of our team and look forward to sharing your compliments with our staff. We hope you will visit with us again soon.

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Reviewed 15 June 2014

I stayed for 1 night after flying in from a trip to San Juan. Checkin was fast and I was on way to my room in no time. The room was clean and very spacious. The young lady, Charnesha, at checkout was really nice and professional. Will stay here again.

  • Stayed: June 2014
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1  Thank ALouise1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheHotelMemphis, General Manager at Crowne Plaza Memphis East, responded to this reviewResponded 17 June 2014

We are happy you enjoyed your stay at The Hotel Memphis. Thank you for taking the time to share your experience and positive comments regarding our staff and accommodations. We are looking forward to welcoming you back again!

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Reviewed 14 June 2014

We stayed only one night in Memphis as we were journeying across the US.

Overall the Hotel Memphis was a good hotel.

The front desk agent: Charnesha was great. She was very helpful and polite when checking us in and with any questions we had during our stay.

Location: It is not too far from downtown Memphis. We were able to drive the ~8 miles, to South of Beale, which is a great place to eat.

Parking: Ample free parking, with a gate that gets closed at 10 PM, and you can only get in with a hotel key.

Room: We were on the 6th floor, and it seemed relatively quiet. We heard our neighbors walk down the hall, but other than that it was quiet and we had no problem sleeping.

Breakfast: We booked through Expedia, so we got breakfast included, which was a nice buffet. Even if you don't get breakfast with your room, I think it's ~$10 for you, +1 guest, +2 children (I think).

  • Stayed: June 2014, travelled as a couple
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Thank Shawn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheHotelMemphis, General Manager at Crowne Plaza Memphis East, responded to this reviewResponded 17 June 2014

Thank you for letting us know about your recent visit at The Hotel Memphis. We are delighted that you enjoyed your overnight stay and we appreciate your detailed review regarding our location, accommodation and amenities. Regarding our breakfast, we offer many offers online and our staff is always available to help our guests find the very best deal for their stay! We hope you'll have the opportunity to visit with us again.

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Reviewed 14 June 2014

Beds are comfortable, rooms are clean. Devin at the front desk was very friendly. Free breakfast. We got a great deal on Hotwire, so we were very happy with the value of the hotel. Gated parking lot. It's near 78, so it was perfect while passing through on our way to Florida

  • Stayed: June 2014
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Thank Michelle E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheHotelMemphis, General Manager at Crowne Plaza Memphis East, responded to this reviewResponded 17 June 2014

It was a pleasure to accommodate you at The Hotel Memphis. We are glad that our location worked out so well for your trip. We are always happy to learn when we are able to meet our guests' expectations and we hope you'll visit with us again!

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Reviewed 14 June 2014

The room was average, the bathroom in the room was not as clean and functional as I would have liked (the drain plug for the tub did it work). They tried to charge us $10 for breakfast (quality well below average compared to large franchise inns). The name indicates "Downtown" but the location is anywhere near downtown Memphis.

  • Stayed: June 2014
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Thank RunPuppyRun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheHotelMemphis, General Manager at Crowne Plaza Memphis East, responded to this reviewResponded 17 June 2014

Thank you for sharing your guest perspective. While we are located just a short distance from many of the Memphis attractions, we do regret any confusion or inconveniences that you may have experienced with our location. We hope you'll allow us another opportunity to welcome you back to The Hotel Memphis.

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Reviewed 13 June 2014

Former Marriott hotel. Still being maintained well. Not the best of areas in Memphis but it is fenced, gated and well lit. Rooms are nice and the lobby and other ares in the hotel are clean. I felt safe and will return.

  • Stayed: June 2014, travelled on business
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Thank Dave1243
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheHotelMemphis, General Manager at Crowne Plaza Memphis East, responded to this reviewResponded 17 June 2014

Thank you for your positive remarks regarding your recent visit with us. We are delighted to know that you are planning to return and we certainly look forward to welcoming you back to The Hotel Memphis in the near future.

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Additional Information about Crowne Plaza Memphis East

Address: 2625 Thousand Oaks Boulevard, Memphis, TN 38118 (Formerly Hotel Memphis)
Phone Number:
Region: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #59 of 138 Hotels in Memphis
Price Range: £70 - £115 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Memphis East 3.5*
Number of rooms: 319
Official Description (provided by the hotel):
The hotel lobby and front desk are currently under renovation. The main hotel entrance is temporarily closed. Please follow the signage to enter hotel on side entrance. Thank you for your patience and understanding as we continue with our renovation. Our 319 room hotel is centrally located in the Thousand Oaks Business Center off I240 at exit 18, Perkins Road. Memphis International Airport (MEM) is a short 10 minute drive from the hotel. Business travelers can benefit from the proximity of our hotel to many nearby companies including Fedex, International Paper, Medtronic and the University of Memphis. Our 100% non smoking hotel offers easy access to many Memphis attractions including the Memphis Zoo, Fedex Forum, Beale Street, the National Civil Rights Museum and, of course, Graceland, the "Home of Elvis Presley". Tunica casinos are just a short drive away. Our guests enjoy such amenities as our indoor and outdoor pool, extensive fitness center, guest laundry and accessible event space including our 8500 sq. ft. Cotillion Ballroom. Start the day off with breakfast in our restaurant and after a day of business or sightseeing, relax in the Blue Shoe Bar and Grill with your favorite beverage and a light snack. The Blue Shoe also offers a full dinner menu. If you prefer to go out to dinner, the hotel offers shuttle service within a 5 mile radius until 10pm. We look forward to welcoming you to the Crowne Plaza Memphis East! ... more   less 
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Also Known As:
Memphis Marriott East Hotel Memphis
Marriott Memphis

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