I recently stayed here on business as the Peabody across the street had no more rooms at conference rate. I am not much of a diva when it comes to accommodations for conferences, since you spend so little time in your room. But I really had a tough time swallowing some of the poor standards at this hotel.
When I arrived, my room was obviously in need of a serious vaccuuming and wipe down. There were crumbs and lint everywhere and cobwebs on the wall. Obvious dust in the drawers (so much that I couldn't use them), dust bunnies in the closet. What looked like old, dried and crusted chocolate sauce (my best guess) on the walls. There was even urine around the base of the toilet.
Oh well, I thought - at least the bed was obviously fresh-smelling and clean. That didn't keep me from checking for bedbugs, given the state of the rest of the room, and thankfully, I found none.
What I did find, the next morning, was a cockroach in my bathroom. It was dead, and I didn't freak out because it had been stormy and I know it's very easy for them to come up the drains. Again, I'm not much of a diva. I notifed the front desk and the manager, who was very nice, came up with the 'engineer' to ensure there were no signs of an infestation. She ordered a 'deep clean' of the room, for which I was grateful, as the room did seem incredibly dirty.
The 'deep' clean helped a little, but there were still crumbs and debris behind every curtain, the bedside table, and the desk. And this wasn't for me inspecting for it - it was just obviously there. The dust bunny at the top of the closet was gone, although the drawers were still too dusty to use. Walking on the carpet in my socks made them black on the bottom.
Unpacking for my 4-night stay was a challege because I didn't not feel comfortable using the chest of drawers, and despite calling the front desk THREE SEPERATE TIMES for extra hangers, I never did receive them.
The only thing that saved this stay was the lovely front desk staff who took the time to learn my name and chat every day. Otherwise, I'd give this the worst possible rating.
- Official Description (provided by the hotel):
- Situated in the heart of Downtown Memphis entertainment district. DoubleTree by Hilton Memphis Downtown has the harmonious blending of modern and historic styles and offers guests the comforts of home as well as the excitement of the Memphis Downtown scene. ... more less
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- Also Known As:
- Doubletree By Hilton Memphis Downtown Hotel Memphis
- Doubletree Memphis
- Memphis Doubletree