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“Good experience But.......” 4 of 5 bubbles
Review of DoubleTree by Hilton Memphis Downtown

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DoubleTree by Hilton Memphis Downtown
Ranked #27 of 136 Hotels in Memphis
Detroit, United States
2 reviews
“Good experience But.......”
4 of 5 bubbles Reviewed 9 July 2014

Your hotel was very nice and clean. The room was very nice and the view was too. Although it took a call to the front desk to complain before I was given a better room with a good view. I am a Hilton Honors member and the check in clerk did not acknowledge that nor did she greet me by my name. She was quite "snarky". The first room I received was facing construction with a hole in the ground. I was changed to new room with awesome view. The clerk never mentioned that there was a Hilton Honors floor nor did she put me on that floor or ask if I wanted to wait for room on that floor. I feel that she did not go out of her way to make my experience a good one. Being a Hilton Honors member you should feel special and I did not at this location.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Yvette Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghee A, General Manager at DoubleTree by Hilton Memphis Downtown, responded to this review, 10 July 2014
Thank you so much for choosing to stay with us and thank you for being a Hhonors Member. I am disappointed to hear that the front desk agent who checked you in did not thank you for being a Hhonors Member. I am terribly sorry for it! I will be sure to share your comments with the Front desk team and utilize it as an opportunity to get better. I hope that you will stay with us again the next time you are in Memphis!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,678 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Level Contributor
64 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 8 July 2014 via mobile

Five night stay. Older property is very well maintained and location is good. Close to shopping, movie theater and about 10 minutes to downtown. Staff was helpful & friendly. Breakfast was outstanding; were there for a baseball tournament so breakfast was prepared for teams. Not sure if what we got is typical breakfast but it was great. Very, very, very comfortable beds which was the best part. No downside to stay.

Stayed June 2014, travelled with family
Helpful?
1 Thank Mike1456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghee A, General Manager at DoubleTree by Hilton Memphis Downtown, responded to this review, 9 July 2014
Thank you for your nice comments about your recent stay. We look forward to welcoming you back to the hotel the next time you are in Memphis.

Sincerely,

Ghee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 July 2014

We were on our way back from a motorcycle trip on the great river road. 3000 miles. We stayed in various hotels during this trip and in most cases when we arrived dirty and covered with bugs we were welcomed like second class citizens. This was not the case in this hotel. Not only they had special parking accommodations and price (lower) for motorcycles the bellhops were eager to help and take care of us. I stayed in this hotel in the past but it is obvious that the latest renovation made great difference. the room was like newly build, big and accommodating.

  • Stayed July 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghee A, General Manager at DoubleTree by Hilton Memphis Downtown, responded to this review, 9 July 2014
Thank you so much for taking the time to post a review regarding your recent stay with us. I am glad to hear that we took great care of you. I will be sure to share your comments with the team and we look forward to welcoming you back to the hotel the next time you are in Memphis!

Sincerely,

Ghee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albers, United States
1 review
5 of 5 bubbles Reviewed 7 July 2014

I was very pleased with our stay. Everyone at hotel was very friendly and helpful. The bed was very comfortable and room was clean. The computer access in lobby with printer helped with directions for area contractions. We did not eat at Fridays or swim in the pool.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ann K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghee A, General Manager at DoubleTree by Hilton Memphis Downtown, responded to this review, 9 July 2014
Dear Ann,

Thank you so much for taking the time to give us feedback regarding your recent stay. I am glad to hear that your stay was wonderful and that the staff was friendly and helpful.

We look forward to welcoming you back to the htoel the next time you are in Memphis!

Sincerely,

Ghee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stow, Ohio
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 7 July 2014

No issues at all. Every staff member I came in contact with was courteous, helpful and seemed to be glad I choose to stay there. Valet parking quick and efficient. Nice to be close to downtown attractions.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jamey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghee A, General Manager at DoubleTree by Hilton Memphis Downtown, responded to this review, 9 July 2014
Thank you so much for your very kind words regarding your stay. We are delighted that you chose to stay with us and I will be sure to share your comments with the Team.

We look forward to welcoming you back to the Hotel the next time you are in Memphis!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
University Park, Pennsylvania
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 7 July 2014

Great ambiance, clean rooms, good restaurant. Really helpful staff. Great downtown location across from the baseball field. Close to other restaurants and 15 min from the airport. Close to St. Jude and to the University of Tennessee Health Science Center.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank BCJ1134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghee A, General Manager at DoubleTree by Hilton Memphis Downtown, responded to this review, 9 July 2014
Thank you for highly recommending our hotel based on your recent stay with us! I am glad you enjoyed your stay.

We look forward to welcoming you back to the DoubleTree by Hilton Downtown on your next visit to Memphis!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kevil
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 6 July 2014

The hotel is in a great location to Beale Street, right across from Autozone, right by the Peabody, and close to all kinds of restaurants. Easy walking to all kinds of entertainment. We had a corner room facing the Autozone. We could here the noise from the traffic even though we were on the 8th floor. We used the valet parking. We didn't have to wait and they were nice each time we got our car. One thing we noticed was that the pool was crowed each time we tried to go swim. If you are looking for a hotel in the center of everything, this is it.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank volleyballmom34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghee A, General Manager at DoubleTree by Hilton Memphis Downtown, responded to this review, 9 July 2014
Thank you for the feedback regarding your recent stay with us. We are indeed perfectly located in the heart of Downtown Memphis! I will be sure to share your comments with the Team and we look forward to welcoming you back to the DoubleTree the next time you are in Memphis!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Memphis Downtown

Property: DoubleTree by Hilton Memphis Downtown
Address: 185 Union Ave, Memphis, TN 38103-2619
Phone Number:
Region: United States > Tennessee > Memphis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Business Hotel in Memphis
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Memphis Downtown 3.5*
Number of rooms: 280
Official Description (provided by the hotel):
Situated in the heart of Downtown Memphis entertainment district. DoubleTree by Hilton Memphis Downtown has the harmonious blending of modern and historic styles and offers guests the comforts of home as well as the excitement of the Memphis Downtown scene. ... more   less 
Reservation Options:
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Also Known As:
Doubletree By Hilton Memphis Downtown Hotel Memphis
Doubletree Memphis
Memphis Doubletree

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