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DoubleTree by Hilton Memphis Downtown
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Reviews (1,981)
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1,181 - 1,186 of 1,981 reviews
Reviewed 16 July 2014

very nice hotel -great beds -clean hotel very friendly staff. little pricey. need to leave complimentary water bottles . i liked TGF resturant had goo and reasonable price beakfast 12.95 for all you can eat breakfast and mad to orders eggs

  • Stayed: July 2014, travelled with friends
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Review collected in partnership with DoubleTree by Hilton
1  Thank Najwa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghee A, General Manager at DoubleTree by Hilton Memphis Downtown, responded to this reviewResponded 17 July 2014

Thank you so much for your kind words regarding the hotel and the Team. I am glad you enjoyed your stay with us. We look forward to welcoming you back to the hotel the next time you are in Memphis.

Sincerely,

Ghee

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Reviewed 14 July 2014

Loved this hotel and the proximity of the attractions around it. We had a flat tire during this visit. The valet supervisor was very helpful and informative about where to get it fixed and loaned us his personal electric pump to enable us to get it to the garage.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
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Review collected in partnership with DoubleTree by Hilton
Thank Nicola B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghee A, General Manager at DoubleTree by Hilton Memphis Downtown, responded to this reviewResponded 17 July 2014

Dear Nicola B,

Thank you for your kind words regarding the hotel and the Team. I will be sure to thank the Valet Supervisor for his actions and share your comments with the whole team.

We look forward to welcoming you back to the hotel the next time you are in Memphis!

Sincerely,

Ghee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

the hotel staff and hotel itself was nice, large open lobby, room clean and hotel restaurant was TGIF. Location 2 blocks from Beale St. Downside is pool very small, valet parking is practically necessary bu expensive and long waiting time, had wet carpet beneath A/C unit (and wasn't the only guest who mentioned this problem), no refrigerator, only 2 bath towels for family of 4 and when asked for extra, was told none avail because hotel full and none clean. I expected better and will not stay here again. My experience was only average so I was disappointed.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Matt A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghee A, General Manager at DoubleTree by Hilton Memphis Downtown, responded to this reviewResponded 17 July 2014

Thank you so much for taking the time to give us feedback regarding your recent stay. I am sorry for the issues you encountered- the wet carpet under the AC unit, the long wait at valet and having only two towels in the room. I will be sure to use your comments to improve our services. Thanks again and I hope you will stay with us the next time you are in Memphis, so that you may experience our commitment to service.

Sincerely,

Ghee

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Reviewed 13 July 2014

We stayed here July 11-13 and the only major drawback, being a Cardinals fan from St. Louis, was staying right across the street from the baseball stadium and the Memphis Redbirds being out of town that weekend. This hotel had great service from the second we pulled up and the entire staff was friendly and helpful. Great location made us within walking distance to Beale Street, downtown restaurants, Sun Studio, etc. Rooms were good with only a few complaints - no exhaust fan in a somewhat smallish bathroom, but that's about it. It was an easy walk to Beale Street and there was plenty of security and a big police presence. No complimentary breakfast, but a breakfast buffet available in the TGIFriday's in the lobby for $12. We went to the Denny's across the street and ate for far less. $22 per night for overnight valet parking is too much, in my opinion, although it doesn't hurt to complain about the high price. I can't say enough about how courteous and helpful the staff was, from the front desk to the valet parking folks to the concierge. When it took a while to get our room cleaned on Sat., they got someone up there really quick and it was taken care of. We'd stay here again, too

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
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Thank BlueCollarMan80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghee A, General Manager at DoubleTree by Hilton Memphis Downtown, responded to this reviewResponded 17 July 2014

Dear BlueCollarMan80,

Thank you so much for your wonderful comments regarding the hotel and the Team. I hope on your next visit to Memphis, the Redbirds are in town. The ballpark is fantastic and a must see! We look forward to inviting you back to the hotel.

Sincerely,

Ghee

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Reviewed 12 July 2014

Great location and very clean.the staff was on point, from valet parking to front desk .memphis hospitality at its best ....only downfall is the comp cookies have nuts and no de caffeinated coffee was not available in the room I'm allergic .....regular chocolate chip cookies please

  • Stayed: July 2014
    • Value
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Thank Bobbydevereaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ghee A, General Manager at DoubleTree by Hilton Memphis Downtown, responded to this reviewResponded 17 July 2014

Thank you so much for your kind words regarding your recent stay with us. We will be sure to have an alternate snack available at the front desk for anyone with an allergy to nuts. Thank you for bringing this to our attention and we look forward to welcoming you back to the hotel the next time you are in Memphis!

Sincerely,

Ghee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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