Travelodge Colwyn Bay is typical Travelodge - clean, tidy, large well serviced rooms, with very attentive and helpful staff.
The problem starts when you want to cancel a booking.
We wanted a 2nd night as one of our party had been hospitalised, but the hotel was full, so the very helpful manager booked us into another site at Halkyn a few miles away. Later in the day we found out that the patient could be discharged sooner than we had expected, and the manageress at Colwyn Bay cancelled our reservations for us - really helpful in the circumstances.
Now I find that Travelodge need 10 working days (weekends don't count apparently) to refund my card - strange as they are quite able to take money off the card in 5 minutes when you book.
This type of policy needs to be stopped. Why do organisations like travelodge think it is ok to make money on customers cancelled deposits.
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- Also Known As:
- Travelodge Colwyn Bay Hotel Colwyn Bay
- Travelodge Colwyn Bay North Wales