Me and my boyfriend booked this hotel on the 5th May 2014 for the 23rd May. We booked this travelodge as it is close to Llandudno where we stayed for a long weekend. When we arrived at the travelodge on Friday 23rd at around 10.15pm. I gave him my last name to the man on the reception and he looked on his system however could not find my name he asked for the confirmation number which I had on my email showed him the number and the date of arrival he rang head office and they confirmed the booking however the computer system had not updated. Therefore there was no room available and the man on the reception said they were fully booked he then tried to locate us into a b&b however then managed to find a room in the hotel that had not be cleaned yet and was going to get it cleaned we then had to go and find something to eat whilst this was happening by this time it was 11.15pm and we were very tired after a long journey. On our return the room was ready and didn't need cleaning after all of that. The next morning at 7 am we checked out and a different man was on the reception he knew about the problems we had the night before. Half an hour later we arrived at Llandudno I received a telephone call from the travelodge it was the man on the desk he then began to tell me I had booked for the wrong day that I had booked for the 5th May I said I have definitely not booked it for the 5th May I have got it on email here booked 23rd of May I said even the head office last night could see I had booked it for the correct night and the man on the reception last night could see I had booked it for the right night however he was having none of it kept on repeating himself saying no its defiantly booked for the 5th May. This was really frustrating as I had got it in writing and I had got it right. By this time I put the phone down as I was very annoyed as he would not admit that I was right. I will not return to this hotel as that night was extremely frustrating!!!
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- Also Known As:
- Travelodge Colwyn Bay Hotel Colwyn Bay
- Travelodge Colwyn Bay North Wales