I have been a customer at Kwong Chow for many years, however recently things have gone down hill. We recently ordered 2 portions of chicken fried rice between 3 of us, we ordered via telephone and collected ourselves. As we tucked in we noticed the rice was sticky and almost risotto like but worse, and the chicken was a terrible colour. I then decided to phone them and asked to speak to the manager, the response I received was beyond me! I told them that I had my suspicions the rice had been re-heated before being given to us (which many of us know is a serious health risk!!) and the response I received was "are you sure you have the right establishment??" "we've sold 100 of those dishes in the last hour and no-one else has complained!" (bearing in mind this is a Thursday night!)and finally "there's nothing we can do about it, if you don't like it go elsewhere". I was truly appalled by this phonecall as I have been a loyal customer for years. Since then we have changed to a Chinese in Rhos. Never again would I order from them nor would I recommend them to anyone!
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