Having booked several weeks in advance for a party of 7 we were less than warmly greeted by 2 ladies upon our arrival. We were not told when making the booking about the set menu on this night and so when we politely asked if there was an alternative we were rudely told that they had always done it like that and it had been like that for 20 years! she then walked off! We were less than impressed with this attitude and out right rudeness so we calmly explained our thoughts and were told we should have asked about a set menu when booking! Having worked in the hospitality trade for many years I know this is not the way to deal with customers and cannot stand this type of service. We swiftly left the restaurant after being told to drink up in front of everyone in the bar. We found another delightful restaurant in Harlech and had a great evening. We thought this was the end but to our utter dismay and disbelief, following an anonymous person putting a review on this website that stated similar circumstances to ours a member of our party recieved an abusive phone call from the owner of the restuarant, using their mobile number which had been given only in relation to the booking. We are all quite upset about this incident.
- Official Description (provided by the hotel):
- Room 7 'Harlech' large executive room can be used as a family room - leather sofa-bed. En-suite has large bathtub and a separate large deluge shower. Free WiFi broadband throughout the building. We have won the True Taste award for eating out in Wales 2008/09 - Mid wales and overall winners. Fine dining in a relaxed atmosphere using local and Welsh produce. Visit Wales Gold Award 20/12/13/14 National Restaurant Awards Top 100 in UK 2011.We now no longer allow children under the age of 12 years old in the restaurant, we can do a child's dinner in the lounge at 5.30/6Pm for residents. ... more less
- Also Known As:
- Castle Cottage Restaurant With Rooms Harlech, Snowdonia National Park