We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Terrible!!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Halcyon Quest Hotel
Ranked #3 of 3 Hotels in Prestatyn
Scunthorpe, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Terrible!!”
Reviewed 24 August 2013

Booked four nights here but left after two. Horrible place, damp and dirty and staffs communication leaves a lot to be desired. Shower door wouldn't close and the bathroom window was clear glass not opaque (people could see everything!!), couldn't adjust water temperature, toilet handle broke struggled to flush and light in bathroom only worked on odd occasion. The room was dirty didn't look like it had been cleaned or hoovered, windows were mainly painted shut.

Room Tip: Don't book at this hotel you'll be very disappointed!!!
See more room tips
Stayed August 2013, travelled as a couple
Helpful?
4 Thank rachael p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

101 reviews from our community

Traveller rating
    13
    22
    20
    14
    32
See reviews for
15
44
10
13
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Hullbridge, United Kingdom
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 16 July 2013

The owner has done nothing to address issues highlighted here months ago, in no particular order:

Cluttered corridors, table partially blocking access along corridor to rooms.
Hand towel but no bath towel
Hand wash from pump dispenser, but no block of soap, no shower gel or shampoo
Room layout awful, nowhere to put a cup down, no bedside table
Some windows painted up, a broken window that had been "repaired" with cardboard
Scruffy bedding
Tiny TV
Overall tired and outdated accommodation.

Breakfast had to be pre-ordered and comprised two rashers of bacon, two sausages, fried egg, half a tomato and toast. No mushrooms and no beans. There was no cereal option. There was tinned grapefruit and a collection of apples, oranges, yoghurt, mini buns and a bread/pastry snack. There was an ample supply of toast, butter, marmalade and jam. Coffee was instant granules. Overall the breakfast was fine.

There are no evening meals served, so you have to eat out. There are several places to eat within walking distance.

Beware that on Saturday nights there might be a karaoke running past midnight.

The owner seems more interested in the bar than the hotel side. There was good real ale at reasonable prices (£2.50 a pint), so as a drinking pub it was fine.

Room Tip: Stay elsewhere
See more room tips
  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Woody807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stoke-on-Trent, United Kingdom
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 7 July 2013

Just come back from a 2 night break in Prestatyn, the hotel is tired, but the room was clean and spacious and breakfast was excellent. Don't be put off - the staff are lovely and welcoming and the bed was wonderfully comfortable. Dave & Janet

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank accountanter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dfuller60
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 June 2013

not many place in Prestatyn to stay in before I started my Offas Dyke walk so booked this via booking.com as it was easy and not too expensive.
TV connection broken , didn't pursue this as I was only there one night , not a big deal.
Room a touch shabby but I was in a suite so plenty of room bed comfortable enough.
Cooked breakfast was fine.
They did ask for payment up front which was unusual.
All in all for the money i've had better value but there's not much choice here.

  • Stayed June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dfuller60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berwick-upon-Tweed, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 June 2013

This is by far the worst "Hotel" I have ever been in!!
Filthy, smelly, damp and stinking of cigarette smoke. Could not even open the window as a sign saying do not open window. Walls and floors falling apart. Wallpaper hanging off.
Envirnomental health surely needs to do a visit!
TV in first room stuck on Babe Station....... reported to barman who replied well its always like that and it wasnt me that was watching it!!!
Moved to another room and spent an hour trying to get the tv to work.
No food available apart from Breakfast.

Room Tip: There are no good rooms.
See more room tips
  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sharon t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Knottingley, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 June 2013

Old and run down, cracks in walls, damp patches, not sure ant of the electrical appliances had ever had a pat test. One old double socket with adapters in under the window, there was a notice not to open the window, which I ignored, the room was stale. We had a standard ensuite double, the bed was ..well I'm sure the floor would have been more comfortable, but was too dirty to walk on let alone sleep on.Breakfast..well we went down too earlier and was told we would have to wait as it wasn't our allocated time to have our breakfast cooked....there were two other guest's staying, who hadn't even put in an appearance, but still they couldn't cook our breakfast and I had the cheek to ask for cereal! It clearly states on the web site that breakfast includes cereal. Tom L you obviously didn't in the bed we had, it was anything but comfy.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jaxandtony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vorkuta, Russia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 24 April 2013

Well well well. What an experience. We arrived at the hotel and were immediately asked to cough up the cash, and what we wanted for breakfast, on a form which warned us to be on time for the meal due to "health and safety".

In the room, which must be the same one that WelshRover99 stayed in in Spetember 2012, they still haven't repaired the window which he noted in his review was broken.

The room absolutely STANK, a vile mixture of harsh disinfectant topped with the unmistakable stink of cigarette smoke. I have attached to this review a photograph of the entire sum of toiletries in the manky old "bathroom". There are cracks all along the wall, sockets are hanging out and the furniture looks it was thrown out from a junk shop for not being good enough to sell.

In the bar, I was very pleased to see some unfamilar Welsh real ale on. But the barmaid told me I was not allowed to have a little sample of them. "His attitude is, 'well you can sample them by buying a half'."

Whoever is running this hotel is in the wrong trade and would be much better be suited to a biscuit factory, or somewhere else that doesn't involve dealing with the public. I'm in north Wales from time to time for family reasons and the one single thing I can salvage from my experience is knowing never to stay this nostril-curdling dirty old place again.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 1falesia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Prestatyn
0.8 mi away
The Beaches Hotel
The Beaches Hotel
#2 of 3 in Prestatyn
611 reviews
0.2 mi away
Plas Ifan
Plas Ifan
#1 of 3 in Prestatyn
114 reviews
3.8 mi away
Pier Hotel Rhyl
Pier Hotel Rhyl
#1 of 5 in Rhyl
352 reviews
Show Prices
Show Prices
Show Prices
3.9 mi away
Westminster Hotel
Westminster Hotel
#5 of 5 in Rhyl
551 reviews
10.6 mi away
Springfield Hotel & Health Club
Springfield Hotel & Health Club
#1 of 1 in Pentre Halkyn
444 reviews
5.4 mi away
Talardy Hotel
Talardy Hotel
#1 of 2 in St. Asaph
327 reviews
Show Prices
Show Prices
Show Prices

Been to Halcyon Quest Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Halcyon Quest Hotel

Property: Halcyon Quest Hotel
Address: 17 Gronant Road, Prestatyn LL19 9DT, Wales
Region: United Kingdom > Wales > North Wales > Denbighshire > Prestatyn
Amenities:
Bar / Lounge
Hotel Style:
Ranked #3 of 3 Hotels in Prestatyn
Price Range (Based on Average Rates): £
Hotel Class:2 star — Halcyon Quest Hotel 2*
Number of rooms: 9
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, Traveltool, S.L.U. and Priceline so you can book your Halcyon Quest Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Halcyon Quest Hotel Prestatyn, Wales

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing