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“Good but poor bed ”
Review of The Beaches Hotel

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The Beaches Hotel
Ranked #2 of 3 Hotels in Prestatyn
Reviewed 2 April 2014 via mobile

Room 236
April 1

Easy car parking in the car park to the front of the hotel - right in front of Pontins.

The hotel is generally in good order and there is a faint smell of paint in the corridor.

Room 236 looks over Pontins. Smallish but in good order. Main issue is a poor comfort bed.
Room is quiet.

TV Nd tea/coffee facilities and a shower but no bath.

Dinner in the bar area was good.
Breakfast - the room is empty for too long while the waiter chats in the kitchen - and the salt cellars need unblocking.

Would stay again but only with a more comfortable bed.

Stayed: April 2014, travelled on business
Thank expectant customer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeachesManagement, Manager at The Beaches Hotel, responded to this reviewResponded 4 April 2014

Thank you for taking the time to leave your feedback about your recent visit here at The Beaches Hotel. It is good to see that the majority of your stay was enjoyable, it is just really unfortunate the bed that was supplied to you was not of comfort for you. The hotel is currently undergoing some refurbishment work, which is involving the updating of room decor and some of the room furniture and this is something that we constantly strive to do to ensure our guests comfort and enjoyment, as I mentioned it was just unfortunate that this was not the case for you.
Please be rest assured that all your comments will be passed to the relevant departments so that they can ensure no further occurrences in the future.
It would be great to welcome you back to the hotel and should you have any enquires please do not hesitate to contact Claire, our Sales & Marketing Manager, at claire@thebeacheshotel.com who will be only to happy to help.

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386 - 392 of 635 reviews

Reviewed 1 April 2014

We spent a weekend at this hotel and spent the whole time feeling like they'd rather we weren't there! When we arrived the receptionist barely looked at us. We checked in and when I asked where the restaurant was (our stay included dinner) she didn't even bother looking up from the computer to answer us.
The room was fine, small but fine for the price.
We went to the restaurant and ordered steaks even though this was a £5 supplement on our included meal allowance. We felt it would be worth it as the listed price for the steak was £18. Unfortunately the steaks that came would have been disappointing even if they only cost £5 in total! We had asked for them to be cooked rare but they were completely burnt on the outside.
After a very bad nights sleep in a very uncomfortable bed we had a lovely day out in Llandudno and were ready to put the previous nights disappointments behind us and enjoy our second evening at the hotel. However, we went to the bar to get a drink before dinner to find the bar full of wedding guests. As we didn't want to feel like gate crashers we went to reception to ask where we could get a drink if we were not wedding guests. A lounge bar was advertised and we had seen people drinking in the lounge but we were told that the bar full of wedding guests was our only option. It was also suggested that we eat in the bar rather than going to the restaurant. Given that we had a dinner inclusive package and had expected a nice restaurant, not a rowdy bar, we decided to go to the restaurant anyway. On arrival we were told that they had hoped no one would come to the restaurant as they were busy with the wedding and preparing for Mother's Day!!! This totally summed up our time at the hotel, we felt like we were an inconvenience to them.
On a positive note, our waiter that evening, Geoffrey, was the only member of staff to speak to us in a friendly way during our entire stay.
To add insult to injury when we settled out bill when leaving £40 had been added. When I asked what it was for I was told it was a mistake as we'd been charged the full price for the steaks instead of the supplement. This was obviously a lie as the steaks were £18 each. The extra was taken off the bill but there was no apology offered. I think this is probably common practice as a lot of people will just hand their card over without checking the bill.
We travel a lot, both in this country and abroad and I have never felt the need to write on trip advisor before this stay. After a very disappointing weekend I felt that I should warn other people about this hotel.

  • Stayed: March 2014, travelled as a couple
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1  Thank Sarah F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeachesManagement, Manager at The Beaches Hotel, responded to this reviewResponded 2 April 2014

It is with regret that we read the way in which your weekend here at The Beaches Hotel has made you feel. This is by no means common practice and it is unfortunate that you feel that you have not received the high level of service that we aim to provide all our guests with, to ensure an enjoyable stay.
Even more disturbing is you feel that each department within the hotel has contributed to the downfall of your weekend. Please be assured, your comments will most certainly be dealt with by a member of management and thoroughly investigated to ensure that future instances do not occur.
With regards to the wedding guests, all our weddings are allocated their own private function room, which guests generally stay within, however, from time to time the wedding guests do use the Promenade Bar to either gain access to outside or to purchase a drink, however this should not impact on our other guests within the hotel and it is unfortunate that you felt like an intruder to the function, this is most certainly not what we would like to portray. Our restaurant was open on Saturday evening and you were completely welcome to use the facilities, regardless of whether or not you were on a dinner package, the facilities are open for anyone to use. Again the comments about the hotel being busy are unacceptable and will be fully investigated.
In relation to the mishap with the bill, there had been a technical glitch which resulted in your meal allowance of £15 per person, along with the £5 supplements remaining on your bill, which equates to the £40 overcharge. And I can assure you that it is not common practice to charge guests incorrectly and once the problem was highlighted it was duly rectified for you.
I would however like to discuss your complaint in more detail if possible and therefore could I please request that you drop an email to myself, I am Claire and I am the Sales & Marketing Manager here at the hotel and my email address is claire@thebeacheshotel.com which contains a contact number for yourself please and I will happily contact you so we can discuss the above further
I look forward to hearing from you

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Reviewed 31 March 2014 via mobile

I stayed hear for the night because i was going to an 18th, the hotel was very clean and all the staff are nice.the room the people who we went with had the top floor was really nice
But my room was basic but clean, but i dnt think it was worth 79 pound.

  • Stayed: March 2014
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Thank koolsummer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeachesManagement, Manager at The Beaches Hotel, responded to this reviewResponded 2 April 2014

Thank you for taking the time leave your feedback in relation to your recent visit here at The Beaches Hotel. It is such a shame that you were not entirely satisfied with your accommodation as we are constantly updating and where needed, refurbishing our rooms to ensure that we maintain the high standard that we know our guests come to expect from the hotel. It is with regret that in your instance this was not met.
We would like to welcome you back to the hotel in the future and should you have any queries or enquiries please do not hesitate to contact Claire, our Sales & Marketing Manager at claire@thebeacheshotel.com and she will be more than happy to you

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Reviewed 29 March 2014

First time at The Beaches was a good experience. A varied menu. The staff were very helpful.
Choristers commented "The best choir dinner for years" I will certainly recommend that we return next year.
Gordon Jones

Room Tip: not applicable
  • Stayed: March 2014, travelled with friends
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1  Thank Gordon J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeachesManagement, Manager at The Beaches Hotel, responded to this reviewResponded 2 April 2014

Thank you very much Mr Jones for taking the time to leave such lovely feedback about your first experience here at The Beaches Hotel. Not only are we the perfect venue for Weddings and Special Occasions, but as you have experienced we are also the perfect venue to hold Gala Evenings too. It is wonderful that you are already considering next year's event and we would love to welcome you back to the hotel.
Should you need any assistance in the future, please do not hesitate to contact our Sales & Marketing Manager, Claire at claire@thebeacheshotel.com, where she will be only to happy to help

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Reviewed 28 March 2014

A large group of friends and family recently had a meal at the Hotel which we all thoroughly enjoyed. The staff were pleasant and friendly and the food was very good. Would certainly consider returning and recommend to others.

  • Stayed: March 2014, travelled with friends
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2  Thank Phil R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeachesManagement, Manager at The Beaches Hotel, responded to this reviewResponded 2 April 2014

Thank you so much for taking the time to leave such wonderful feedback about your recent visit here at The Beaches Hotel. It is great to hear that your enjoyed your entire experience here with us from the staff through to your dining with us. Please be assured that all comments will be passed to the relevant department and we would love to welcome you back to the hotel again in the future.
Should you have any queries or need any assistance at all, please do not hesitate to contact Claire, our Sales & Marketing Manager at claire@thebeacheshotel.com and she will be more than happy to help

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Reviewed 22 March 2014

On visiting the hotel for a golden wedding reception we were greeted at reception by a very pleasant and polite young lady who was quick and efficient and although we arrived early found out our room was vacant and booked us in immediately.

The Lunch we had was very nice and there was a good choice on the menu. once again the staff gave excellent service with politeness and went out of their way to make sure everything was ok.

The evening could not have been better both with the excellent buffet and the bar staff were giving quick service and again very pleasant and politeness.

Next mornings breakfast was once again above expectation with a good variety on the menu and the food could not be faulted. Once again the service of the staff was excellent.

Overall the hotel gave a very enjoyable stay and at a reasonable price.

  • Stayed: March 2014, travelled as a couple
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1  Thank kpx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeachesManagement, Manager at The Beaches Hotel, responded to this reviewResponded 2 April 2014

Thank you so much for taking the time to leave your fantastic feedback about The Beaches Hotel. It goes without saying that it is lovely to read that our guests have enjoyed their time and experience here with us and it is also great to see that the staff played a part in this with their excellent service and politeness.
Please be rest assured that your comments will be passed on to the relevant departments as we feel it is a positive attribute to share with the staff all types of feedback that we receive, to ensure that our service remains at a high standard.
We would love to welcome you back to the hotel again in the future and should you require any assistance with any queries you may have please do not hesitate to get in contact with Claire, our Sales & Marketing Manager at claire@thebeacheshotel.com and she will be only to happy to help you

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Reviewed 20 March 2014

I have stayed at the Beaches Hotel twice now. Both times the Hotel and facilities have been spotless. Staff are so welcoming. Serving breakfast early to some of our party who had to leave promptly, and keeping the restaurant open until late for those in our party who were arriving late. Very warm atmosphere. I wouldn't hesitate to book again.

Room Tip: Ocean facing rooms at the front of the Hotel are the nicest - you can hear the sea.
  • Stayed: March 2014, travelled on business
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Thank Helen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeachesManagement, Manager at The Beaches Hotel, responded to this reviewResponded 2 April 2014

Thank you so much for taking the time to leave your feedback about your recent experience here at The Beaches Hotel. Its is wonderful to read such positive remarks and please be rest assured that your wonderful comments will be passed to the relevant departments.
It would be a pleasure to welcome you back to the hotel in the future and should you require any assistance with any queries you may have, please do not hesitate to contact Claire, our Sales & Marketing manager at claire@thebeacheshotel.com and she will be only to happy to help you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Beaches Hotel

Address: Beach Road East, Prestatyn LL19 7LG, Wales
Region: United Kingdom > Wales > North Wales > Denbighshire > Prestatyn
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 3 Hotels in Prestatyn
Price Range: £80 - £113 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Beaches Hotel 3*
Number of rooms: 71
Official Description (provided by the hotel):
The Beaches Hotel is located on Barkby Beach in the North Wales town of Prestatyn. The hotel has 69 rooms and suites as well as a gym, bar, restaurant, conference and event facilities, free ample car-parking, a games room and free WiFi throughout. The hotel also boasts a leisure centre with swimming pool, jacuzzi, sauna and steam room. Located right on the beach, the hotel has stunning views over the Irish Sea and the rugged North Wales coast as well as having stunning views of the Prestatyn hills to the south. ... more   less 
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Also Known As:
Beaches Hotel Prestatyn
The Beaches Hotel Prestatyn, Wales

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