After reading all of the bad reviews, I almost didn't bother going but it was definitely worth doing.
Pulling up, it honestly did feel like pulling up at a prison and I really did debate just asking my friend to turn the car round so we could go home. Other than that though, it was fab and I really don't understand what all the other bad reviews were about. Perhaps we just got lucky or something, but we had no issues.
Staff were very friendly upon check in and explained where to find our room, advised us best place to park and told us to have a nice stay. I had to go down to reception because our kettle didn't have a base and again, staff were lovely. Provided a new kettle immediately and apologised for any inconvenience.
Got to the room and it was absolutely fine. Clean, smelled ok, no damp, nothing damaged.
Everything worked - heaters, telly, kettle (after replacement) oven, microwave all in good working order.
Only had breakfast once, no other meals, but it was decent food. It was hot and tasted fresh. The juice on offer was a bit minging but oh well. Tables were all clean enough and there was a lady going round cleaning tables when people left.
Pool was ok. Staff on reception didn't know the opening times which was a bit of an annoyance - leaflet we were giving was 10am, staff thought it might be 10 or might be 12 but they didn't know. It didn't open until 12 so we wasted a morning killing time when we could have been out and about. Changing rooms were pretty gross, but while unpleasant that's kind of the norm with swimming pools I guess. Pools were clean enough. Little pool had to be evacuated and cleaned after a little one was sick. Staff were very good about telling us quickly and making sure we all knew why we had to get out, they were very apologetic too.
Joined in with water volleyball/netball with my son and the bluecoats. He's only 5 and quite small so found it a bit difficult, when he got bored the staff took him to the side and let him be chief ball thrower for whenever either team got a goal. They were good at making sure all the little ones felt included.
Didn't bother with any of the evening entertainment so can't comment on that.
No, it isn't the ritz, yes there was a bit of dust on the top of the telly, but other than that it's fine. As long as you aren't the sort of person to go marching round wearing a white glove and getting narky over small things, you'll find it fine. I am not someone who passively accepts bad service, if the room had been dirty I'd have been straight down to reception making sure it was sorted out, but I didn't have to, there was nothing wrong with it.
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- Also Known As:
- Pontin`s Prestatyn Sands Centre Hotel Prestatyn
- Pontin's Prestatyn Sands Holiday Park Wales