Total disorganisation when checking in no one was given proper instructions and there were no information signs, leading to slagging matches between holiday makers. Finally checked in and things went from bad to worst, the entire resort was poorly maintained rust covered every inch of the banisters and panels. There were broken steps on the route to our apartment, the door of our apartment was in desperate need of painting and our windows were so dirty not to mention all the bird poo on them that we had a job seeing through them. Entering the apartment still at this point with an open mind we were presented with filth, all the chairs around the dining table were stained and you could literally shake a handful of dirt off each of the chairs, there were stains all over the walls, there was grime and mold on doors, door handles, kitchen and bath sinks and taps our white shower curtain was stained with mold, we also had the pleasure of a smearing of blood on the toilet wall and on the window ledge in one of the rooms, all surfaces we're thick with dust and the tops of the kitchen cupboards were so think with dirt it turned my stomach you would literally need a scrapper to remove it. I could go on but I think you will get the picture, anyway I complained and asked to speak with a senior manager, when he eventually turned up it was 5:30pm I informed him of my findings and presented 15 photos that I had taken of the room, I asked for the room to be cleaned before I unpacked to which he informed it would be cleaned straight away as it was totally unactable. Myself , wife and two kids left the resort for a walk over to the beach to await the room being cleaned, when we returned around 7pm we could see no evidence that any cleaning had taken place. We decided to stay the night and leave in the morning to go back home.
Out with the cleanliness issues all facilities the site had to offer were extremely poor with a third of the kids entertainment machines not operational, food options so poor we ate takeaway from a local chip shop. The entertainment hall which is called the fun factory was an absolute joke, very dark due to the amount of light fittings not working and was thick with dirt to add. Again I could go on but I'm sue by now you will know to STAY AWAY!!!
The General Manager of this establishment should be embarressed, ashamed and sacked, never have I been so disappointed completely ruined my families Easter break.
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- Also Known As:
- Pontin`s Prestatyn Sands Centre Hotel Prestatyn
- Pontin's Prestatyn Sands Holiday Park Wales