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“The worst holiday resort I have ever seen”

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Pontin's Prestatyn Sands Holiday Park
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“The worst holiday resort I have ever seen”
Reviewed 19 April 2014

Total disorganisation when checking in no one was given proper instructions and there were no information signs, leading to slagging matches between holiday makers. Finally checked in and things went from bad to worst, the entire resort was poorly maintained rust covered every inch of the banisters and panels. There were broken steps on the route to our apartment, the door of our apartment was in desperate need of painting and our windows were so dirty not to mention all the bird poo on them that we had a job seeing through them. Entering the apartment still at this point with an open mind we were presented with filth, all the chairs around the dining table were stained and you could literally shake a handful of dirt off each of the chairs, there were stains all over the walls, there was grime and mold on doors, door handles, kitchen and bath sinks and taps our white shower curtain was stained with mold, we also had the pleasure of a smearing of blood on the toilet wall and on the window ledge in one of the rooms, all surfaces we're thick with dust and the tops of the kitchen cupboards were so think with dirt it turned my stomach you would literally need a scrapper to remove it. I could go on but I think you will get the picture, anyway I complained and asked to speak with a senior manager, when he eventually turned up it was 5:30pm I informed him of my findings and presented 15 photos that I had taken of the room, I asked for the room to be cleaned before I unpacked to which he informed it would be cleaned straight away as it was totally unactable. Myself , wife and two kids left the resort for a walk over to the beach to await the room being cleaned, when we returned around 7pm we could see no evidence that any cleaning had taken place. We decided to stay the night and leave in the morning to go back home.

Out with the cleanliness issues all facilities the site had to offer were extremely poor with a third of the kids entertainment machines not operational, food options so poor we ate takeaway from a local chip shop. The entertainment hall which is called the fun factory was an absolute joke, very dark due to the amount of light fittings not working and was thick with dirt to add. Again I could go on but I'm sue by now you will know to STAY AWAY!!!

The General Manager of this establishment should be embarressed, ashamed and sacked, never have I been so disappointed completely ruined my families Easter break.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
4 Thank 30SeanR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cliff S, General Manager at Pontin's Prestatyn Sands Holiday Park, responded to this review, 26 April 2014
Thank you for your review of Pontins Prestatyn Sands.
We are sorry to hear that you did not enjoy your time here.
We have invested heavily in the refurbishment of our accommodation and facilities on site and we find it disheartening to here such negative comments from guests such as yourselves. We have looked at your operational issues and have passed a copy of your comments to the relevant departments to enable them to take action as necessary.
Once again we would like to thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (670)
Date | Rating
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English first
Nottinghamshire, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 April 2014

I'm surprised that this place hasn't been shut down. The Club Apartment that we stayed in was filthy. Apparently it's cleaned when one leaves for another to arrive however they could not explain why a used chicken bone was on the top of a cupboard. Honestly I've stayed in some pretty basic accommodation but this is whole new level of bright, clean and modern their description in their brochure.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 1973sp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cliff S, General Manager at Pontin's Prestatyn Sands Holiday Park, responded to this review, 25 April 2014
Thank you for your review of Pontins Prestatyn Sands.
We are sorry that you appear to have experienced some issues with the accommodation you stayed in on your visit to Prestatyn Sands.
We have carried out a lot of refurbishment to the accommodation park with a wide range of items in the apartments being replaced, such as flooring, beds and furniture and it is disappointing to hear that you experienced issues.
As a result of your issues we have passed a copy of your comments to the relevant personnel for them to take action as necessary.
We thank you for taking the time to write your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Prestatyn hotels

Blackburn, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 April 2014

This place and ALL Pontins are disgusting. I think my pics talk for themselves, i stayed here with my 12 year old and toddler and i was happier letting them play out in the mud than i was staying in the apartment, it made me sick... please please trust the bad reviews because i cant believe that anybody could actually get a good holiday here even the complex what filthy with chippy wrappers, empty beer can and old cups of coffee strewn about the reception area... I stayed 1 night!!! It was the same 10 years ago and with continue to be the same unless every avoids this place.

Helpful?
2 Thank Jeny108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peterborough, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 18 April 2014

I will start off by saying that I am late writing this, as I visited in October 2013, but I highly doubt it's changed much. Disgusting place. The chalet we had was well placed, but absolutely filthy, full of stains and cob webs. On our last day we noticed dead spiders in all but one of the light fixtures, which seriously grossed us out. The toilet was stained and needed a seriously good bleaching. The sofa bed in the living area had a wonky leg. But it was bearable. The clubhouse and arcades, however, were not. The carpet was stained and sticky, and the whole place stunk. We stayed in there for all of about 3 minutes before the urge to gag forced us to leave. While walking from the club to the shops, the smell of urine was unbearable, and the shop was in desperate need of a restock. We didn't visit the main complex again the whole week. Didn't dare use the pool, due to the above. When we got home, we put everything we took with us on a seriously hot wash. Our TV had no remote. We asked at reception for a remote, they rudely told us that they did not come with remotes. We thought this was odd but accepted it, until we saw that every other chalet around us had a TV remote on the living area table. We went back to reception and pointed this fact out, they again told us they didn't come with remotes, then said they would drop one round later, but didn't. Honestly, we would never stay here again.

  • Stayed October 2013, travelled with family
    • Value
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Helpful?
2 Thank Kirsty W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cliff S, General Manager at Pontin's Prestatyn Sands Holiday Park, responded to this review, 25 April 2014
Thank you for your review of Pontins Prestatyn Sands.
It is disappointing to us to hear that your stay in October 2013 did not meet your expectations and we are extremely sorry that this was the case.
We have invested heavily in the refurbishment of our accommodation and facilities on site with many improvements being made in the last 6 months. We would suggest that you keep an eye out on our website for future improvements to be made and we hope to see you return to Pontins Prestatyn Sands in the future.
Once again thanks for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 15 April 2014

I came here last year with my boyfriend expecting it to be a right dump, however we were very pleasantly surprised! We were in a block that had been completely refurbished and everything was brand new. We went into the bathroom, however, and it had leaked a lot of water. We went to reception to let them know as we headed out. When we had come back (only an hour or two later) it had been fixed and completely cleared so we were very happy with how promptly it had been sorted out. The facilities were good and there was still activities... even though it wasn't half term so children probably shouldn't of been there. The apartment was very clean and there was plenty for us to do despite there being not many people there.

  • Stayed May 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
3 Thank EAK137
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cliff S, General Manager at Pontin's Prestatyn Sands Holiday Park, responded to this review, 25 April 2014
Thank you for your taking the time to write about your holiday at Pontins Prestatyn and we are very pleased with the review you have given us.
It is very encouraging to receive such comments as all Managers and Staff on park have worked hard make improvements to the park and it is very rewarding to receive your praise.
We are continually improving all aspects of the park from accommodation to the activities on offer and we would suggest you keep an eye out on our website for future improvements.
Once again we thank you for writing your review and we hope to see you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 13 April 2014

went for weekend break the apartment we got was dirty was invaded with slugs and in the bath was silver fish disgusting was not much to do at night the arcade was closed due to refurbishment but would have thought they would have done this earlier in the year the entertainment was poor,I just dont know why they have adult games were the kids get bored must think they will get good reviews.could not wait to leave .

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
3 Thank b k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cliff S, General Manager at Pontin's Prestatyn Sands Holiday Park, responded to this review, 25 April 2014
Thank you for your review of Pontins Prestatyn Sands.
We are sorry that you did not enjoy your time here.
We have invested heavily in the refurbishment of our apartments it is diappointment when guests such as yourselves experience issues.
We have taken all of your comments on board and we thank you for taking the time to write your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lpool
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 April 2014

On arrival my 2 year old son found tablets which could of killed him if he took them. When manager came to view room she found more out of the packet just lying in the wardrobe. So it had not been cleaned properly.. Then after giving us another room it had a ants nest. Never go there again !!!!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank hannahtess12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cliff S, General Manager at Pontin's Prestatyn Sands Holiday Park, responded to this review, 25 April 2014
Thank you for your review of Pontins Prestatyn Sands.
We are extremely concerned about the issue that you experienced during your recent stay with us. We pride ourselves of providing great value family holidays that cater for all ages including children and it is a huge concern to us when we hear of issues that put any of guests at risk.
As a result of your comments we have passed a copy of your review to the relevant departments for their perusal.
Once again we thank you for notifying us of your issues and we hope to see you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pontin's Prestatyn Sands Holiday Park

Property: Pontin's Prestatyn Sands Holiday Park
Address: Barkby Avenue, Prestatyn LL19 7LA, Wales
Region: United Kingdom > Wales > North Wales > Denbighshire > Prestatyn
Amenities:
Bar / Lounge Beach Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #7 of 7 Speciality Lodging in Prestatyn
Price Range (Based on Average Rates): £
Hotel Class:3 star — Pontin's Prestatyn Sands Holiday Park 3*
Number of rooms: 4
Reservation Options:
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Also Known As:
Pontin`s Prestatyn Sands Centre Hotel Prestatyn
Pontin's Prestatyn Sands Holiday Park Wales

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