I was very much looking forward to my return to Pontins after having a nice stay back in April 2013 with my partner and 3 year old Son & this time I was returning with my new-born baby and parents after raving about how much of a good time that we had - well...how embarrassing!
We arrived at 12pm and were checked in immediately - great. Although if we would have arrived 1 hour later, I dread to think how I would of coped in the horrendously long queue that started at the reception and tailed all the way into the Fun Factory, just to be given keys to the shamble that they call a "Club" Chalet.
On arrival at the room, we found the following -
Streaky windows covered in sticky finger prints, dirty& tonnes of seagull poo.
A mound of hair coating the bathroom toilet and yellow stains of urine - absolutely filthy!
Bits of mud, dirt, paper & wrappers covering the bedroom carpets - whats wrong with a quick hoover?!
A left over sock - how gross!
Bits of crumbs in the sofa bed (which my Mum had to clean!)
Toilet was blocked (which my Step Dad had to fix!)
Boiler was not working (which my partner had to swap the fuse to fix the problem DESPITE being promised that maintenance would be on their way to fix the issue)
WE WERE SUPPOSEDLY ON HOLIDAY - WE ARE NOT PONTINS CLEANERS OR MAINTENANCE STAFF.
So thank you Tom & Don for "servicing" our room. You did an utterly terrible job.
The one moment of the holiday that outraged me the most was when myself & my Mum went to speak to the reception staff to highlight our issues. We were first to the desk but the lady served 2 people before us, then asked 'Are you being served?!' hmmm..no. She then basically sighed and said 'Ok what's the problem?' whilst writing them down on a complaint form. She snapped that we were telling her 'too fast' as she was writing them down. Not once did she sympathise or apologise for the problems that we had encountered. She actually argued and had, what seemed like a ready made excuse. An example of this would be when we told her about the dirty windows - 'well, that's seagulls for you' or when we told her about our dirty room 'well, everybody has different ideas of cleanliness' & finally, the showstopper 'so, have you got any major issues?'. WOW! You may want to invest in better staff as this lady was rude and could not care less and did not do anything or suggest anything to help us. She was the small lady with the pink fringe.
We were next door to the Clampets for 3 nights who enjoyed after-parties until around 2am each evening.
My 4 year old son was so looking forward to going in the arcades but after one evening of being abused by a group of rude 'traveller' children, there was no way he was going back in there.
There were lots of traveller groups during the easter weekend that we stayed and they were kicking the arcade machines, carrying mountains of food out of the restaurant and dropping it all over the corridor, they also had covered the chairs and tables in the Fun Factory with coats and bags to reserve places which left my family of 6 adults and 2 babies without anywhere to sit. They were really intimidating and this is one of the main reasons that we will not be returning.
There were some good points as I do not think that the Blue Coats get the recognition they deserve. Blue Coat Chewy and Blue Coat Jade were both fab with the kids. & Thank you Jade for squeezing me into Breakfast with Zena!
I thought that the staff on the kiddies go-karts, bouncy castle & trampolines were pleasant. But I did think that the £8 family bike was steep but I could hardly say no to our 4 year old once he'd seen them dotted about the park.
All in all - rubbish stay, we will not be returning.
I would advise that everybody pay a little extra to outprice your idiots
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- Also Known As:
- Pontin`s Prestatyn Sands Centre Hotel Prestatyn
- Pontin's Prestatyn Sands Holiday Park Wales