We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Makes Benefit Street look like the Ritz.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Pontin's Prestatyn Sands Holiday Park
Reviewed 15 June 2014 via mobile

Awful. Absolutely vile.

The most depressing arrival to any break/holiday I've ever encountered. Coming round the end on the promenade and the Sat Nav saying your destination is on your right was a sinking feeling when we had noticed what looked like a 60's council estate following an air raid.

We had a look around the place and I got neck pains keeping an eye on my 2 year old making sure she never touched anything it was that filthy. At 4pm I was greeted by a one hour queue and a drunk man in an England shirt as I awaited check in for my room. When I eventually got my keys from the Fun Factory I made my way through The war zone and entered what was possibly the most disgusting accommodation imaginable. The previous residents had spilt all sorts on the walls and behind the furniture was a lifetime of left behinds, dirt and god knows what else. The floor was beyond from and straight from the shower you need to put socks on to reduce the chance of a gritty black film on your feet before you reach your bedroom. I understand it was all cheap but the fact that it was so dirty was the bit that got me really angry.

Considering they were re established in 2011 it doesn't look like anyone has cleaned it since 1988. That especially goes for the swimming pool. Locker keys held together by random hair bobbles and cable ties and the changing rooms require a tetanus jab before you should consider entering.

The whole site needs either blowing up or an enormous clean, and I mean enormous.

Positives being my kids enjoyed nearby attractions and you could drink your own booze in the bar as it was so dark during the 'entertainment'

Overall id never return unless they hired a cleaning team.

Stayed: June 2014
10  Thank Antonyffc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (3,284)
Traveller rating
Traveller type
Time of year
Language

2,043 - 2,049 of 3,284 reviews

Reviewed 15 June 2014

We booked on a whim, and read the reviews before we set off. Our expectations were low, yet at each turn we were pleasantly surprised.
On arrival the gate staff were friendly and polite, we checked in, found our room easily, which was well cleaned, windows open and smelt fresh.
We stayed half board, and the food was fine, we got a free daily paper and a bottle of wine on arrival, certainly worked out cheaper than eating out at every meal.
Our daughter had free swimming lessons, and also enjoyed the character breakfast.
The staff we dealt with were polite and helpful, despite having a busy week. Other guests did cause issues, but these were dealt with quietly and firmly, so as not to impact on other families.
All in all, we had a great week, and used it as a base for some fab days out!

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank often-eats-out
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cliff S, General Manager at Pontin's Prestatyn Sands Holiday Park, responded to this reviewResponded 5 July 2014

Thank you for your review of Pontins Prestatyn Sands.
We are extremely pleased to hear that your recent stay with us exceeded your expectations and we thank you for your kind comments.
We have invested heavily in improving our park, with many more improvements planned in the near future. We therefore suggest you keep an eye out on our website for details of upcoming improvements as well as looking out for any special offers or promotions that may be upcoming.
Once again we thank you for your review and we hope to see you again very soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2014 via mobile

We got this as a weekend deal off of a deal site and believe me we will be lodging a complaint with them to.
I honestly don't know where to begin as it all ends in diabolical and starts with diabolical this place is like hell on earth .
People who have reviewed this as good or above shoddy need to seriously get out and travel more !! There is nothing worth seeing in Prestatyn or visiting the pontins site is seriously run down and continuously changing management with no great advancement to site or apartment .
Speaking of apartments omg!! Shocking your talking nothing better than emergency housing bed sit as photos will show .
The beach on which it boasts to be adjoining is vile a coffe shop and every other facility advertised shut down ie amusements and fun fare . No beach front shops pub restaurant or anything I could just get irate at the sheer crap the website portraits . There is slot of noise on site a lot of people who you probably wouldn't mix with in your normal everyday life . Children left to run riot while the so called adults drink the night away a lot of antisocial behaviour including doors being kicked in and windows smashed etc .bloody lovely for a so called family fun break !!!!! What the hell this place needs shutting down for good ... :(((((( angry and frustrated mislead and out of pocket . Over all completely disgusting !!! DO NOT GO !!

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
5  Thank Wifey2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cliff S, General Manager at Pontin's Prestatyn Sands Holiday Park, responded to this reviewResponded 21 June 2014

Thank you for your review of Pontins Prestatyn Sands.
In recent years Pontins has changed hands once when the New Pontins was born in February 2011. Since then we have invested heavily in the refurbishment of our park on both the accommodation and the facilities on park and we are sorry that you felt this is not the case.
In relation to the facilites on park, all of our facilites on park are subject to availability and sometimes may have restricted hours during off peak times, however the arcade and coffee shop have not been shut down at all during June, when you stayed on park. We also do not advertise as having a beach front shop, restaurant or pub as these are contained on the park itself, not actually on the beach. We apologise if you feel that this was mis-leading, however we are only a short walk away from the beach.
In relation to your comments regarding noise on park, we do cater for family holidays and a level of noise is expected. We also note that there was a broken window recently which was caused by accident, not by anti-social behaviour. We try to encourage good behaviour by providing all guests with a good behaviour charter in their reception welcome packs and we also display a number which is available around the clock should you require any assistance.
Once again we apologise that you did not enjoy your stay and we thank you for your review.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2014 via mobile

We arrived on friday the 13 th june we paid £66.00 . Fri to monday . We got the key omg not cleaned food everywhere stank no shower over looking a tyre yard . So my partner went back to reception joined a long line of other people complaining so she said pay £ 20.00 to upgrade i said i want to look at it first she demanded we pay first but i said i want it back if not happy so she agreed . This was even worse over looking 3 cars parked on grass music playing full blast a line of washing in the middle awful. We got our £20.00 . Rang head office demanded a refund they could nt give a hoot . So we asked to speak to manager who was busy . Eventually they offered us an upgrade no way . Dont book this place save your money book a caravan break . We rang hoseasons they found us a caravan near by . Dont book you get what you pay for

Stayed: June 2014
3  Thank dwendywdr8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2014

Viewed others comments, ended up with a headache worrying about what we had let ourselves in for. Cheap holiday, don't expect 5 star rooms, but what we had was really adequate and good. We have stayed in worse accommodation in Kos. Was relived when we got into our accommodation it was ok, although if there was a mop and bucket would have cleaned the floor to my standards. Otherwise accommodation was great. Enough room for two, clean even though there were a few cobwebs on the ceiling, so have I at home. No one is perfect. All I have to say is go with an open mind. Entertainment is good some good artists on, pity not many people to support them but may be better in the summer months and when the children are off school. We will definitely go back again. Thank you Pontin's for entertaining us for the last four days.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank elainehunt2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cliff S, General Manager at Pontin's Prestatyn Sands Holiday Park, responded to this reviewResponded 21 June 2014

Thank you for your review of Pontins Prestatyn Sands.
We are glad to hear that your recent stay exceeded your expectations and that you experienced a great value for money holiday that we strive to provide to all of our guests.
We suggest you keep an eye out on our website for details of any special offers or promotions that are upcoming and we look forward to welcoming you to Prestatyn Sands again in the near future.
Once again thanks for the review.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2014

We stayed here during the bank holiday week and found despite all the bad reviews it was actually quite good. We went armed with cleaning stuff and allsorts after reading some reviews and basically were dreading it. We arrived at 1.30pm and decided to look round whilst waiting to check in. One tip if you all are to check in at 4pm start queuing around 3 as it gets very busy. We were to have a Popular apartment but they upgraded us to Classic when we checked in. The apartment was clean, basic and all we needed really there was no need to complain. Building is slightly dated but facilities were good, could improve on the toilet areas but the staff do their best to help you. Blue coats do a good job in keeping the kids entertained.
We can definitely say we enjoyed it here and would go back some time.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cliff S, General Manager at Pontin's Prestatyn Sands Holiday Park, responded to this reviewResponded 21 June 2014

Many thanks for your review of Pontins Prestatyn Sands.
We are extremely pleased to hear that you enjoyed your recent stay with us.
It is encouraging to hear such positive comments however we will also pass on your constructive comments relating to the toilets on park, to our facilities department for them to take action to enable us to improve.
Once again thanks for your review and we hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

so we arrive at 11 and get told we cant check in til 4.. so there we are with our bags suitcases and duvets.. we decide to look around and first thing we see is a man asleep on the floor!.. that was enough looking around.. we decided to go to the beach and find somewhere too eat to kill some time.. the staff at the hotel/restaurant told us that someone had got attacked at pontins last week and it wasnt safe so we decided not to even check in and stayed at "the beaches hotel" instead.. much nicer cleaner and safer even if its pricier!!, wouldnt recommend staying at pontins its disgusting.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank gee321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cliff S, General Manager at Pontin's Prestatyn Sands Holiday Park, responded to this reviewResponded 21 June 2014

Thank you for your review of Pontins Prestatyn Sands.
In relation to your comments relating to check in times Club guests check in from 2pm and Popular and Classic guests check in from 4pm, as indicated on the holiday details confirmation sent to all guests who book a holiday with us. We do allow guests to arrive early and make use of the facilities on park however guests cannot check in until the times specfied above.
In relation to the alleged 'incident' mentioned in your review, there have been no such incidents on our park during the time of your booking, when you did not stay, as mentioned in your review. We do deem it slightly unfair to comment on how safe the park is based on hear say, and when you did not stay on park and experience the great value for money holidays that we provide to our guests.
Once again thank you for your review.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Prestatyn
0.3 mi away
The Beaches Hotel
The Beaches Hotel
#1 of 3 in Prestatyn
652 reviews
3.8 mi away
Pier Hotel Rhyl
Pier Hotel Rhyl
#1 of 5 in Rhyl
382 reviews
0.6 mi away
Halcyon Quest Hotel
Halcyon Quest Hotel
#3 of 3 in Prestatyn
113 reviews
Show Prices
Show Prices
Show Prices
3.9 mi away
Westminster Hotel
Westminster Hotel
#5 of 5 in Rhyl
604 reviews
0.7 mi away
Plas Ifan
Plas Ifan
#2 of 3 in Prestatyn
119 reviews
5.9 mi away
Talardy Hotel
Talardy Hotel
#1 of 2 in St. Asaph
379 reviews
Show Prices
Show Prices
Show Prices

Been to Pontin's Prestatyn Sands Holiday Park? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pontin's Prestatyn Sands Holiday Park

Address: Barkby Avenue, Prestatyn LL19 7LA, Wales
Region: United Kingdom > Wales > North Wales > Denbighshire > Prestatyn
Amenities:
Bar / Lounge Beach Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #8 of 8 Speciality Lodging in Prestatyn
Price Range: £88 - £148 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Pontin's Prestatyn Sands Holiday Park 3*
Number of rooms: 4
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA, LateRooms, Ebookers, Evoline ltd, 5viajes2012 S.L. and Cancelon so you can book your Pontin's Prestatyn Sands Holiday Park reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pontin`s Prestatyn Sands Centre Hotel Prestatyn
Pontin's Prestatyn Sands Holiday Park Wales

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing