We stayed at this site one year ago for a chess event being held on the site, and after that stay we were loathe to come back.
This year, we had very low expectations, knowing that the site would not be perfect - however it would be tolerable for the one weekend we would be there...
... we were mistaken.
The site is unkempt and in dire need of complete refurbishment, however the state of the 'apartment' was sub standard for animals - let alone a family. The whole floor looked like it hadn't been cleaned in months, food swept into any nook and cranny there could be rather than cleaned up (under the table, sofa/bed, fridge, everywhere). The windows certainly hadn't been touched in years and were completely caked in dirt, dust, dead insects, and seagull droppings.
The beds, duvets and sofa were equally as bad - and the TV was smashed too.
By a considerable margin though - the most appalling thing was the smell in the 'apartment'. As soon as we entered there was the most repugnant stench, and it became obvious that it was from something spilt either underneath the fridge or cooker and not cleaned up. There is NO WAY that the cleaning staff would not have known about this, they just made the choice to do nothing about it and let the 'apartment' out anyway.
In addition - thanks to the antiquated approach to customers that Pontins have, you either get charged to call them or you have to write and post them a letter, we haven't been able to register our complaint yet.
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- Also Known As:
- Pontin`s Prestatyn Sands Centre Hotel Prestatyn
- Pontin's Prestatyn Sands Holiday Park Wales