Be careful about their online booking system! I booked this hotel for a weekend at a reasonably good rate, which made me overlook some of the poor reviews about the outdated appearance of this hotel. I booked through the system that is directly on their own website, and received a confirmation email immediately.
However, next day I received another email from them saying that the rate on my booking confirmation was incorrect, and I was offered a rate double the one that I already paid. No apology was included. I replied objecting that according to the Sale of Goods and Services Act, they have confirmed my booking in writing via email for the agreed price, and cannot now ask for more money. After that I received an apology and reassurance that they were not trying to mislead me, and an offer of a full refund.
I believe them, and I am hoping that they will refund me, as promised. However, it is not a hotel I would ever stay in or recommend, as they don’t seem to be very organised. Surely if they make such a mistake, they should treat the problem professionally and accepted the agreed rate, rather then trying to make me pay more.
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- Also Known As:
- Lion Hotel Criccieth
- The Lion Hotel Criccieth, Wales