I feel it only fair to inform you of our very poor experience we had following lunch at your hotel today. My husband and I arrived at noon to ask for a lunch menu. The waitress brought the menu (minus the senior citizen's one) I, after trying to catch her eye for some time - because she was talking to another person on Reception - had to leave the table to ask for this menu and then I had to ask if we could have drinks. My husband ordered the rice meal from the senior citizen's menu. I ordered the beef dinner meal after specifically asking if this came with the horseradish sauce separately and being told 'yes', asking what the vegetables were and stating I only wanted to have carrots. The meals (delivered by a different waitress) arrived extremely quickly (in my opinion too quickly to have been prepared fresh). My husband's meal was satisfactory. My meal came with mixed vegetables, two 'small' potatoes and 'swimming' in a very watery 'sauce'. I immediately told the waitress I could not eat this and asked for the menu to choose again. The waitress who took our original order came back, laughingly stating she didn't realise the sauce came on the beef, but said it was because the kitchen had no gravy to serve with the roast beef (I have never been offered a roast dinner without gravy in my life!), also I noticed this meal had two 'small' potatoes and an extremely small portion of vegetables, and again, laughingly 'sort of apologised' about the mixed vegetables mistake. I quickly chose the sausage and mashed potato. My husband finished his main meal and then I was served mine - two sausages and the equivalent of a scoop of mashed potato and spoonful of carrots - this would have been adequate for my four year old granddaughter but not an adult meal. I then spent another five minutes trying to attract the attention of a waitress to ask for mint sauce, I then waited another five minutes to receive this. The plates were removed and my husband was served his dessert. I again had to try to catch the attention of a waitress to ask for a dessert menu and when I complained that I think I should have been offered the dessert menu before my husband was served with his, the waitress who took our original order muttered as she was walking away, I 'probably' would have been offered the menu at 'some' time.
I was also disappointed with the wine I was served. I asked for a medium/dry wine and what I received was a very sweet wine. Not even a very good one.
I consider the first waitress was far less than attentive, the normal menu should have larger portions, I would not like to see a child's meal on offer at your hotel. I would appreciate your comments.
- Official Description (provided by the hotel):
- The team offer you a warm welcome to The Royal Ship Hotel, Dolgellau. The Royal Ship Hotel is an early 19th century Coaching Inn, in the heart of the old Market Town of Dolgellau. We are ideally situated to explore the beauty of North and Mid Wales. Located in the picturesque Snowdonia National Park. The Hotel is surrounded by mountains, rivers and fishing lakes and is only a few minutes drive from the coast of the Irish Sea. It is the perfect place for a relaxing holiday or short break. The Hotel offers 23 bedrooms. There are 17 en suite rooms and the remaining 6 rooms have private allocated bathrooms. You can choose between Single, Double, Twin or Triple rooms. Some of our rooms have an attractive view over the Town Square and the Cader Idris Mountain Range. All rooms are well equipped with tea & coffee facilities, TV and local tourist information. We can cater for large groups and families. Pets welcome.Surrounded by Mountains, Rivers, Lakes and the Seaside, you are spoiled for choice with the activities this stunning landscape has to offer. Walking, Biking, Lake & River Fishing, Wild Water Rafting, Canoeing, Hill Climbing, High Adventure Parks, Trekking, Golfing, Bird Watching, atmospheric native Welsh Castles and the magnificent Edwardian World Heritage Castles. So whatever your interest or passion for the outside world involves, The Royal Ship is the place for you.This historic Coaching Inn has 23 individually furnished bedrooms, a residents bar, public bar with games room and a restaurant. ... more less
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- Also Known As:
- The Royal Ship Hotel Dolgellau, Snowdonia National Park