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“Groupon Voucher Stay”
Review of Riverside Hotel

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Riverside Hotel
Ranked #1 of 1 Hotels in Monmouth
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Groupon Voucher Stay”
Reviewed 8 February 2014

If I had paid full price for this hotel I would have been very disappointed. As some of the other reviewers have said there were stains all over the pillows and bedsheets but they appeared laundered and smelt fresh. The building and rooms are tired and not finished to a high standard. The hotel was being painted whilst we were there so some updating going on. Unfortunately we were not happy that the fire doors were still propped open when we went to bed. We closed them both nights we were there. The staff were very friendly and helpful though noisy during breakfast with a lot of shouting. The breakfast was good and plentiful though the waiter managed to spill the milk over the table and not bother to wipe it and happily handled our toast to put it in another basket. For the price we paid through Groupon we got what we paid for we would not return for the full price of the room.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Harriet H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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173 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 February 2014

This is the most disgusting hotel I have ever stayed in. Just arrived and had to review immediately. Bed linen is dirty and looks like it hasn't been washed in weeks. Bathroom has mold all around the bath, with a shower unit which is broken, leaking and wall attachment which is broken. Absolutley awful.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Immy2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Monmouth hotels

Bridgend, United Kingdom
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 25 January 2014

the staff were helpful, friendly and very cheerful, couldn't fault them, the hotel was basic but good for a 2 star, very clean and the breakfast was excellent, as much tea, coffee,juice and toast as we wanted and full english. Would definately return.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Heather J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernhurst, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 November 2013

It was a busy place, Monmouth, on the day we visited for a business trip. We got a room at Riverside, having found the 'House Full' sign at the inns on the High Street. Glad we did. Riverside is friendly, helpful, has a car park, free internet, a decent room, decent facilities and good breakfast. We even got a discount to £40 on checkout. What more can you ask?

Stayed November 2013, travelled on business
Helpful?
4 Thank purcyrat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Truro, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 October 2013

Stayed here as the originally place I booked was being refurbished, but was more than happy to stay here, close to the town centre but quiet.
Comfortable bed, friendly staff and good service.
The breakfast was excellent, would definitely stay there again.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riverside418, Manager at Riverside Hotel, responded to this review, 24 October 2013
Thank you for your Lovely review, I am pleased you enjoyed your stay. We look forward to you stay again. Many Thanks Katie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hampshire UK
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 October 2013

We booked this accommodation through lastminute.com as a stop off on the way home from our holiday. The price was therefore cheaper than that advertised on the hotel website and we believe was a fair price to pay.
On arrival, we were greeted by very friendly, helpful staff and shown our room. As we had a baby with us, we were given a room at the back of the hotel (Room 19) so as not to disturb others should he wake in the night. We then had a look on tripadvisor and after reading the comments, were glad we had looked after booking rather than before as, in our experience, the comments were completely unfounded. The accommodation was absolutely fine for 2 star - good location, clean, tidy, comfortable, helpful staff, good size rooms, no problem with the tv or wifi, breakfast plentiful. I agree some of the décor in some parts is a little tired, but this is not a new hotel and the owners are making a good effort to address this: with the refurbishment currently being undertaken, I am sure the hotel will go from strength to strength.
In comparison, we stayed in 2 travelodges for a couple of nights earlier in the month. They cost approximately the same but were less comfortable, less helpful staff, no breakfast was included and wifi would have been very expensive. Riverside Hotel was a bargain in comparison!
Lesson learnt: don't believe every review found on here! Visit the venue and make your own judgement.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Archie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riverside418, Manager at Riverside Hotel, responded to this review, 24 October 2013
Thank you for your lovely review, I am really pleased you enjoyed you stay. Please come back and see us again.
Many Thanks

Katie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 September 2013

I stayed her with my friend a week ago. An experience not to be repeated. We didn't unpack anything and kept our bags off the floor. As the pillow cases were stained my friend suggested laying the towels over the sheets, which we did. Every time you flushed the toilet it smelt of the drains. What a rip off £69 room only. Just don't stay. The gentleman on reception was very nice and the best aspect of the place. Try the Gatehouse Pub much better.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Gill163557
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Riverside Hotel

Property: Riverside Hotel
Address: Cinderhill Street, Monmouth NP25 5EY, Wales
Region: United Kingdom > Wales > Southern Wales > Monmouthshire > Monmouth
Amenities:
Bar / Lounge Free Parking Restaurant Room Service
Hotel Style:
Ranked #1 of 1 Hotels in Monmouth
Price Range (Based on Average Rates): £
Hotel Class:2 star — Riverside Hotel 2*
Number of rooms: 17
Reservation Options:
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Also Known As:
Riverside Hotel Monmouth, Monmouthshire

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