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“We give up!”
Review of Pen Y Gwryd Hotel

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Pen Y Gwryd Hotel
Ranked #1 of 1 Hotels in Nant Gwynant
Certificate of Excellence
Reviewed 22 April 2009

We gave this hotel another chance after learning of a change in management recently (breathtakingly bad customer service). Unfortunately nothing has changed - the welcome was as chilly as the weather! Bar service disgraceful, staff were abrupt and uncaring. What a missed opportunity - a criminal waste of what should be a one of the finest experiences in North Wales.

  • Stayed: April 2009, travelled as a couple
    • Value
    • Location
    • Service
5  Thank nwvisitor09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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209 - 215 of 216 reviews

Reviewed 21 April 2009

Overall
What a poor quality offering this “hotel” is on every level. It is overpriced, the rooms are poor old and shabby and the place is run for the benefit of the staff - the guests are clearly an inconvenience. We really could not recommend this to anyone.

Staff
I have never been said "no” to as many times on small reasonable requests as I was here. The staff were abrasive and, to be honest, generally incompetent at the jobs. There is a balance that need to be struck between excentricity and customer service. I am sorry, but they have got this wrong.

Ambience
The place is run like a military camp with "the Gong" sounded for meals and if you are late - (unbelieveably) tough luck. Everything is on their terms and I do object to having a member of staff come in a rudely bang a spoon on the table in the restaurant to tell us to get out so they could clean the tables at 9 o'clock when we had been rushed through the meal. It was a disgrace.

Food
Very drab and dull food with little if any choice. I had to ask what the grey mass of "artic tundra" that they had served up in the "vegetables" dish actually was. It was cabbage apparently. I didn't know you could make cabbage go that colour. Massively overpriced and again no flexibility.

Rooms
Old fashioned, but in a run down, damp, unkempt way rather than in a quaint traditional way. None were en suit, which itself is not a problem, but when there were not enough bathrooms and you are paying £80 per room, that is not acceptable. I was unhappy that I had to wait an hour to use a unclean bathroom which did not become free until just before "the Gong" went for dinner only to have to rush a clean up and then find myself in the "bad books" of the staff for being late to dinner (...and just what the hell is that about...?). After a long day's walking that is not what you want.

Conclusions

Seriously, don't go here. Pop in for a beer to see the Everest memorabilia for sure, but beyond that keep on walking to the next one. This place has got it wrong.

  • Stayed: April 2009
    • Value
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5  Thank RickSmyth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2007

This old stone hotel in the pass in the midst of the breathtaking, if small, rocky mountains of North Wales hosted the first Himalayan expedition - Hilary and Tenzing's signatures on the bar ceiling! The mattresses were lumpy, but the hospitality cozy and welcoming, the food good, and the place caters as much to climbers and hikers as to motoring tourists. The bathtub down the hall was breathtakingly wonderful for a bath fanatic - and lots of hot water for those sore muscles. There are fabulous rugged day-walks from the front door - including a trail up Yr Wydfa (Snowdon), and you can request a box lunch for the road. Local buses serve this crossroads, though not frequently. I come back again and again to this spot - the incredibly green hillsides, the blue lakes, the windswept rocks, the history of conquest and resistance, where Welsh is still spoken by many locals.

2  Thank JMary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2007

Our room was cold, damp and uncomfortable with drab, dirty furnishings and no tea / coffee making facilities. All of the bathrooms were dreadful, some with cracked basins and mismatched suites and cracked tiles, mould and 1 toilet which leaked onto the floor when flushed!
The meals were extremely plain and presented strictly on time, guests being summoned by the banging of a gong! There was hardly any choices of food and my breakfast was burnt one morning. The dining room door is kept closed and we were told off for entering a few minutes too early. The staff nearly all appeared to be polish and were difficult to understand. All of our waitresses were very keen on removing our plates almost the second we put our knifes and forks down, whether other members of our party were still eating or not! The cheese boards were obviously just kept uncovered on the sideboard all day and consequently the cheeses were dry.
Staff were holding noisy parties in their rooms just above ours till quite late at night.
Overall I hated every second that I was there - it is definitely the worst, most uncomfortable and unhygenic hotel I have ever stayed in and I will not be returning.

  • Stayed: September 2007, travelled with family
    • Value
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5  Thank r0nsgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2006

The advantages of this hotel are well known: great character, famous for its associations with the Everest climbers and a wonderful location, with at least one very good walk right behind the building. The 'summer swimming pool' mentioned by another reviewer is indeed still in operation. There is a most wonderful Victorian bath tub in use in one of the communal bathrooms. The atmosphere in the bar and surrounding rooms is superb.

The disadvantages are:
1. It is expensive for what you get- £80 for a double room with no TV or telephone.
2. Few of the rooms are en suite.
3. They do not accept credit cards.
4. The meals are at set times. Breakfast is at 8:50 am, which is too late if you are planning to do a long walk or want to get away early. My walking partner got severely told off for going into the breakfast room just a very few minutes early.
5. The dinner, at £24 is over priced and at a set time (730pm as I recall. we didn't eat there).

All in all, it feels like the hotel is run for the owners, not the guests. I won't return until there are some improvements in customer service, but am glad to have stayed once.

  • Stayed: July 2006, travelled with friends
    • Value
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6  Thank Virginian12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2005

A great and unique place, although not specially luxurious, ideal for climbers and set in wonderful scenery. The owners don't seem to have trained in the clone-like "hospitality industry" they do things their own way and create a unique friendly atmosphere as if you are somehow back in the 1930s. The area can be busy with walkers in the summer, when we went one summer it was hot enough to swim in the natural "swimming hole" outside. I didn't notice if it was still there last time I went but ask about it if you are going in the summer. This place really stood out in my mind as a nice place to be, we had good weather which helps as it can be misty and rainy around there, but nothing takes away the atmosphere and the superb landscape.

  • Stayed: March 2005
    • Value
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8  Thank Reflectorgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 26 October 2001

This is a wonderful small hotel in North Wales. An ideal base for hill walking in the Snowdonia National Park. The building is Georgian/Victorian. the rooms are small and cosy with individual furnishings. Some are en suite but dont go for these. Instead make use of the common facilities which are superb Victorian bathrooms "ACME" fittings and all. Real fires, pub and bright dining room. They'll do you an excellent full "Welsh" breakfast and packed lunch if you want it. Book well in advance though. prices at the moment are about £25 a night including breakfast.

15  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pen Y Gwryd Hotel

Address: 4086 Junction of A498 and A | Snowdonia National Park, Nant Gwynant, Snowdonia National Park LL55 4NT, Wales
Region: United Kingdom > Wales > North Wales > Snowdonia National Park > Nant Gwynant
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Nant Gwynant
Price Range: £80 - £94 (Based on Average Rates for a Standard Room)
Number of rooms: 16
Official Description (provided by the hotel):
A 18th century 3rd generation family run mountain inn nestled in the heart of the Snowdonia National Park with a history for British mountaineering with memorabilia from the 1953 Everest expedition in the bar along with many Famous signatures. We have en suite and traditional rooms, there is a sauna and natural pool in our extensive gardens with Snowdon and many other fantastic walks right on our doorstep. ... more   less 
Also Known As:
Hotel Pen y Gwryd
Pen Y Gwryd Hotel Nant Gwynant, Snowdonia National Park

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