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“Lacks customer service/awareness”
Review of Pen Y Gwryd Hotel

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Pen Y Gwryd Hotel
Ranked #1 of 1 Hotels in Nant Gwynant
Certificate of Excellence
London, United Kingdom
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Lacks customer service/awareness”
Reviewed 23 July 2006

The advantages of this hotel are well known: great character, famous for its associations with the Everest climbers and a wonderful location, with at least one very good walk right behind the building. The 'summer swimming pool' mentioned by another reviewer is indeed still in operation. There is a most wonderful Victorian bath tub in use in one of the communal bathrooms. The atmosphere in the bar and surrounding rooms is superb.

The disadvantages are:
1. It is expensive for what you get- £80 for a double room with no TV or telephone.
2. Few of the rooms are en suite.
3. They do not accept credit cards.
4. The meals are at set times. Breakfast is at 8:50 am, which is too late if you are planning to do a long walk or want to get away early. My walking partner got severely told off for going into the breakfast room just a very few minutes early.
5. The dinner, at £24 is over priced and at a set time (730pm as I recall. we didn't eat there).

All in all, it feels like the hotel is run for the owners, not the guests. I won't return until there are some improvements in customer service, but am glad to have stayed once.

  • Liked — scenery
  • Disliked — customer service
  • Stayed July 2006, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
6 Thank Virginian12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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205 reviews from our community

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English first
Level Contributor
170 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 256 helpful votes
Reviewed 6 November 2005

A great and unique place, although not specially luxurious, ideal for climbers and set in wonderful scenery. The owners don't seem to have trained in the clone-like "hospitality industry" they do things their own way and create a unique friendly atmosphere as if you are somehow back in the 1930s. The area can be busy with walkers in the summer, when we went one summer it was hot enough to swim in the natural "swimming hole" outside. I didn't notice if it was still there last time I went but ask about it if you are going in the summer. This place really stood out in my mind as a nice place to be, we had good weather which helps as it can be misty and rainy around there, but nothing takes away the atmosphere and the superb landscape.

  • Stayed March 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
8 Thank Reflectorgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 26 October 2001

This is a wonderful small hotel in North Wales. An ideal base for hill walking in the Snowdonia National Park. The building is Georgian/Victorian. the rooms are small and cosy with individual furnishings. Some are en suite but dont go for these. Instead make use of the common facilities which are superb Victorian bathrooms "ACME" fittings and all. Real fires, pub and bright dining room. They'll do you an excellent full "Welsh" breakfast and packed lunch if you want it. Book well in advance though. prices at the moment are about £25 a night including breakfast.

15 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pen Y Gwryd Hotel

Property: Pen Y Gwryd Hotel
Address: 4086 Junction of A498 and A | Snowdonia National Park, Nant Gwynant, Snowdonia National Park LL55 4NT, Wales
Region: United Kingdom > Wales > North Wales > Snowdonia National Park > Nant Gwynant
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Nant Gwynant
Price Range (Based on Average Rates): ££
Number of rooms: 16
Official Description (provided by the hotel):
A 18th century 3rd generation family run mountain inn nestled in the heart of the Snowdonia National Park with a history for British mountaineering with memorabilia from the 1953 Everest expedition in the bar along with many Famous signatures. We have en suite and traditional rooms, there is a sauna and natural pool in our extensive gardens with Snowdon and many other fantastic walks right on our doorstep. ... more   less 
Also Known As:
Hotel Pen y Gwryd
Pen Y Gwryd Hotel Nant Gwynant, Snowdonia National Park

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