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“Needs new management”
Review of Penmaenuchaf Hall

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Penmaenuchaf Hall
Ranked #1 of 1 Hotels in Penmaenpool
Certificate of Excellence
Mooloolaba, Australia
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Needs new management”
Reviewed 13 October 2013

After staying at other hotels in Wales which surpassed expectation, this was a huge disappointment. The location is nice and the hotel itself has huge potential all let down by indifferent staff and owners. Our room on the top floor in the roof space and was overpriced for what is was. 2 small windows with nice views. Tiny bathroom with no place to put your own toiletries. Bugs in the bath/shower. A kettle which, according to the sticker, had not been tested since 2009 - and required a call to reception to work (staff member demonstrated the dodgy switch technique to get it to work). Originally white desk chair which is now stained and tacky. Did have free wiifi but very slow.

Room info booklet advises breakfast time from 7:30am. However, entire lower floor in darkness when we went downstairs and were advised by staff member, who had just arrived to work, that we would not be served until 8:30am. No apology. Dinner too did not live up to the expectation based on the menu choice. Food bland and overpriced. Also thought the "service" was a tad fussy.

With new management and staff, this place could be spruced and freshened up. As it is, it just lets the side down, with a feel of being tired and uninviting. Luckily there are plenty of other hotels available which are fabulous and reflect the warm, welsh hospitality.

Room Tip: Unfortunately can only judge by our room - avoid the top floor if you have large suitcases (as intl...
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  • Stayed September 2013, travelled as a couple
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Helpful?
4 Thank S F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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327 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (95)
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English first
Gloucester, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 October 2013

A group of 10 of us stayed on a full board package. Not one single complaint from 10 people. The food exceeded expectation. Very rigid on their price structure but delivered the September package on 1st. October. Nice to be able to pay compliments !

Room Tip: Rooms vary with quite a big mark-up for better.
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  • Stayed October 2013, travelled with friends
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Helpful?
Thank Lewis68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colwyn Bay, United Kingdom
Level 4 Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 29 September 2013

A perfect country house hotel for a special weekend - the staff were superbly attentive (but without being intrusive), and had clearly been trained to an extremely high standard. The quality of the food was perfect. The room ("Scott") was well furnished and most comfortable.
Mildly irritating was the extra costs for certain dishes - is is really necessary to add these supplements when the meal cost is already £42.50 per head, and the accommodation charge top-end?
Beware the speed humps in the drive - the last but one at the top was impossible to negotiate without grounding (both going up and down, and at crawling speed).

  • Stayed September 2013, travelled as a couple
    • Value
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Thank howard1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reading, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 17 September 2013

Appalling bedrooms. Dire meanness. Pricing is madness - d.b.&b. at £580 for 2 nights mid-week break in September. Dreadful cheap coffee and tea in room. Washing-up liquid disguised as soap and shampoo. Bathrobes that Primark would not stock. MFI wardro bes, cheap carpet and even cheaper plastic flooring to bathroom. Insufficient hot water. Because we had two small dogs we had to use the fire escape for entry and exit. A list of conditions for dogs written by a frustrated prison governor and ending "We hope your pet enjoys his stay". It seemed from the dozens of photos throughout the hotel that some Welsh Royal Family must be in residence. It was in fact the owners and family posing in evening dress for admiring customers. Dinner just acceptable except the one hour wait after ordering, geared we presume, to obtain maximum bar take. Over all, a dire experience and watch the extras. They offer nothing free.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
15 Thank dundee468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 5 Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 3 September 2013

The first thing to say about this hotel is that it is in a wonderful location.

You turn off the Dolgellau - Tywyn road through the gates and drive up a winding path to the hotel (hopefully avoiding the rather scary looking landslip). You are instantly transported into another world: old-fashioned elegance and total peace and calm (save for a loudly mewling buzzard that appeared each morning). The building is an impressive gabled mansion with slate roofs and thick stone walls. The gardens are spectacular, extensive and beautiful. You could easily spend an hour or two just wandering in the grounds.

Inside all is leather and dark wood, I'm guessing Victorian or Edwardian. There is an enormous lounge about the size of a tennis court and smaller lounges and dining rooms. All very lovely.
The staff are properly attired in black and white, discreet, polite and charming.

The dining room was in a conservatory type room - all white linen and silver-plated elegance.
And the food was good too.

But - my first word of warning - this is not a place to visit on a budget.

We were offered a deal of sorts that included a Dinner, Bed and Breakfast rate of £80 per person for the first night (including a nice tea) and £60 per person (I think) B&B thereafter. Not too bad for a very lovely hotel you might think. But the dinner included in this price was the so-called Market Menu priced at £25. There was no choice at all. The main course was Swedish meatballs with pasta. Not quite the fine-dining experience we might have hoped for. So we skipped the Market Menu and took the main menu - from memory about £40 odd per head, (with supplements if you wanted beef or scallops, etc.) So, with a bottle of wine, a pretty expensive meal. Certainly over a hundred quid for two. Add to that two ferociously expensive G&Ts and your discounted first night deal is a distant memory.

The next "but" was the room.
In order to take advantage of the "special" rate quoted above we were not offered a choice of rooms. We were given a room called "Price" on the second floor built into the roof. What would plainly have been the scullery maid's room in years gone by. A rather small room with a dull 70s style wardrobe and little of the Edwardian charm that characterises the downstairs.

The bathroom was decidedly substandard. Cramped on any reckoning and horribly dated. Brown tiles on the wall. Lino on the floor. A cheap plastic shower head over the bath, and a white nylon shower curtain. Absolutely no pretence at luxury at all and desperately needing a face-lift.

I discussed this with the owner/manager - a humorous, engaging, charming and rather wily character - who you could easily spend a lot of time chatting to. He was quite blunt about it: you got what you paid for. If you want a bigger room, you can pay for it.

The next day I was shown some of the bedrooms on the first-floor. Absolutely magnificent. Huge rooms, sumptuously furnished, some with balconies, four posters, sofas and writing tables. Beautiful rooms that you would feel privileged to be staying in.

So, the moral of this tale?
Do not come to this hotel on a deal or a budget. There is no such thing as a free meal.
If you come to this hotel - and it is well worth coming to - forget the miserable £80 deal and go the whole hog. Take a big room and pay for it. If you haven't got £300 (or more) a night to spend on a room and meal, then you would be better off elsewhere

Some other notes:

The hotel is an internationally important bat roost. There are long-eared, pipistrelle, noctule (I think) and lesser-horseshoe bats in the roof. If you are a bat-fanatic you will be in paradise. If you are not, you probably won't even notice them.

The walk down the Mawddach Estuary (from the hotel) to Barmouth is one of the great walks. You come out of the hotel gates, cross the road and onto the Mawddach trail, which follows the old railway track from Dolgellau down to the Barmouth bridge. All flat and easy going, and utterly stupendous. We walked the whole way to Barmouth (must be about 8 miles) and caught a bus back on the north side of the estuary to Bontddu - a wooden toll bridge and an exceptional sight in its own right.
John Ruskin said that there is "no better walk than from Barmouth through to Dolgellau other than from Dolgellau to Barmouth".
We also liked Torrent Walk in Dolgellau and the wonderful Precipice Walk just north of the town.

If you like eating in - and can afford it - the hotel provides fine dining in a lovely dining room.
If you want to eat out we would recommend Y Merionnydd in Dolgellau. A really terrific restaurant (with great Welsh gin and tonics, about half the price of the hotel). We ate there one night and booked it for the next on our way out. Really nice place.

I give the "poor" rating for the room we stayed in. In all honesty it was poor. I'm sure there are plenty of rooms in this hotel that deserve "excellent" - but as the boss said, you have to pay for them.

Room Tip: You get what you pay for. If you can afford it then take one of the bigger rooms on the 1st floor. T...
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank DockBrief
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shifnal, United Kingdom
Level 3 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 September 2013 via mobile

This was our second visit to the hotel, this is good hotel in a great location. The large house is full of Edwardian splendour with well appointed rooms and service you do not see in modern hotels. Re previous comments regarding supplements, we thought this provide choice on spend, our dinner and breakfast was excellent & had no complaints. We travelled with our dog that inhibited room choice but was still satisfied with the quality of room provided.

Stayed August 2013
Helpful?
Thank Sunshineman_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kidderminster, United Kingdom
Level 4 Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 1 September 2013

We booked this last minute, and this was the only hotel we could find with a vacancy. Bedroom and ensuite very good, comfortably furnished. Well appointed comfy lounges. Lovely grounds. But oh dear the dining room! Dining was staff-compliant, rather than meeting the needs of guests. Service at times so slow that it seemed to stand still. Very long waits to enter dining room, and between courses, despite a short menu. On two occasions we complained about poor food: Etonian mess, where the meringue was stuck to plate, the fruit was frozen, thawed and very wet; a presentation of vegetables in a stack where the potato was uncuttable and appeared raw. Our complaints were just ignored. The market menu is ok, but no choice. The other menu, at £42.50, had choice, but many dishes were available only at a supplement of between £2 and £5. The food lacked flavour. If only the management would sort out the food and improve the speed of service, this hotel would deserve a substantially higher rating. There is no swimming pool and I can't I click on that box. Sorry!

Room Tip: The walk up to the second floor rooms is not for the faint-hearted!
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Penmaenuchaf Hall

Property: Penmaenuchaf Hall
Address: Penmaenpool | Dolgellau, Penmaenpool, Snowdonia National Park, Dolgellau LL40 1YB, Wales
Region: United Kingdom > Wales > North Wales > Snowdonia National Park > Dolgellau > Penmaenpool
Amenities:
Bar / Lounge
Hotel Style:
Ranked #1 of 1 Hotels in Penmaenpool
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Penmaenuchaf Hall 4*
Number of rooms: 14
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Also Known As:
Penmaenuchaf Hall Penmaenpool, Dolgellau, Wales
Penmaenuchaf Hall Hotel Penmaenpool

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