After staying at other hotels in Wales which surpassed expectation, this was a huge disappointment. The location is nice and the hotel itself has huge potential all let down by indifferent staff and owners. Our room on the top floor in the roof space and was overpriced for what is was. 2 small windows with nice views. Tiny bathroom with no place to put your own toiletries. Bugs in the bath/shower. A kettle which, according to the sticker, had not been tested since 2009 - and required a call to reception to work (staff member demonstrated the dodgy switch technique to get it to work). Originally white desk chair which is now stained and tacky. Did have free wiifi but very slow.
Room info booklet advises breakfast time from 7:30am. However, entire lower floor in darkness when we went downstairs and were advised by staff member, who had just arrived to work, that we would not be served until 8:30am. No apology. Dinner too did not live up to the expectation based on the menu choice. Food bland and overpriced. Also thought the "service" was a tad fussy.
With new management and staff, this place could be spruced and freshened up. As it is, it just lets the side down, with a feel of being tired and uninviting. Luckily there are plenty of other hotels available which are fabulous and reflect the warm, welsh hospitality.
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- Also Known As:
- Penmaenuchaf Hall Penmaenpool, Dolgellau, Wales
- Penmaenuchaf Hall Hotel Penmaenpool