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“Great food iffy service ” 3 of 5 bubbles
Review of Castell Deudraeth

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Castell Deudraeth
Ranked #1 of 1 Hotels in Portmeirion
Certificate of Excellence
Hartlepool, United Kingdom
Level Contributor
70 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Great food iffy service ”
3 of 5 bubbles Reviewed 14 July 2014 via mobile

Ate in the Castell restaurant last evening. The food is without doubt lovely exceptionally well prepared and presented but the service lets it down. Our wine did not arrive until after the starters and the table staff little difficult to attract. Overall happy with the meal but wouldn't rush back. They benfit from captive market in Portmerion guest and maybe a little complacent.

Stayed July 2014, travelled with friends
Helpful?
2 Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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376 reviews from our community

Traveller rating
    270
    64
    16
    14
    12
See reviews for
65
244
4
8
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Manchester, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 July 2014 via mobile

I previously stayed in the main hotel and decided to try the Castell for a change for my business trip. Was not disappointed! The room (Castell 5) was huge!! I decided to order room service and the food was just delicious! Service perfect as usual and I just want wait to stay there again very soon. If you haven't been here just go, perfect for a romantic night away, there really isn't anything close by so just enjoy the village, the beautiful scenery, gorgeous food and have a great time!!

Stayed July 2014, travelled on business
Helpful?
1 Thank Claire O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southwick, Wilts, United Kingdom
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 25 June 2014

The hotel was superb with friendly staff. The room was a three room suite and exceptionally clean and comfortable. We stayed on a Dinner Bed and Breakfast deal which was good value. The food was of a very high standard and the atmosphere was pleasant looking out onto the lawn and gardens. The price includes entry and a regular shuttle into Portmeirion. You have the choice to dine in the other hotel down in the village which has a lovely outlook over the estuary but we found that the atmosphere was very quiet and we did not like the menu as much as the castle., it was more complicated. The staff throughout were fantastic and nothing was to much for them. We would definitely return for a future break in North Wales as this is well suited for touring the Snowdonia region.

Room Tip: Book early and ask for a garden view. Our room had no view but we did book late and were informed on...
See more room tips
  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Jilb243
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abergavenny, United Kingdom
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 17 June 2014

This is a most unusual hotel. Very large mock castle that only has 11 bedrooms, all different.
We had a large delightful room, room 10 with views to the garden and estuary. Very comfortable and friendly professional service. The restaurant is very good, not cheap but good value as the meals are well cooked and presented. The restaurant stall are very well trained. will return some day we hope

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank DAVID J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chester, United Kingdom
Level Contributor
140 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 bubbles Reviewed 16 June 2014

we stayed in the apartment in the village for 3 nights and had our meals here, the apartments are fantastic fantastic view over the bay, from or room, we ate in the hotel & the castle, both very good quality
from the breakfast -evening meal the wine & beer a little on the dear side, the view from the terrace is great would love to go back

  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank eivetsrednow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
65 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
1 of 5 bubbles Reviewed 15 June 2014 via mobile

There are things about staying here that really are great. We stayed In the Penthouse Suite, the room was large, toiletries good, fluffy towels, quality robes, generally high quality products. But the room does really need a refurbishment. The furniture is very high quality but has been supplemented by additional pieces from Ikea!
And that really sums up this hotel, it set a high standard and failed to maintain it.
The underfloor heating was unbearable and when we asked reception to turn it off (it was 20 degrees outside) the lady looked up and just said "I don't think we can". She didn't even try.
The staff really need a lot of training in customer service standards. It doesn't matter that it's a castle in a really great location. Poor staff equals bad experience.
On the first night we booked in for dinner and turned up at the correct time. They couldn't find our booking, the restaurant manager was called. He stepped between us and the waiter, turned his back, he then talked about us in a rather unprofessional way and just walked off. The waiter followed and we were left standing there. A few minutes later someone else came back and took us to one of the small overcrowded tables.
The bread waiter gave a very good impression of 'Kevin the Teenager'.
Some points- you have enough space for good service, train your staff to not reach across in front of diners when they are in conversation, walk around the table. We don't want to smell the waiters deodorant, but at least he was wearing some.
The tables are small so don't overcrowd then, the staff frequently struggled to fit things on the tables.

This place could be good, invest in maintenance and training.
We won't be returning, there are too many better places around.

Stayed June 2014, travelled as a couple
Helpful?
8 Thank Ladderinthebush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 10 June 2014

We stayed in the Penthouse Suite. There is only 1 picture of the room on their web site, and none that are of any use on the web so we booked it more or less blind, but I can state that our stay there was worth every penny. The room is stunning and with the huge terrace adding to the setting I think it's as good a room as we have stayed in anywhere. The rest of the hotel is lovely and the Brasserie food really good quality and beautifully presented. The Staff are really professional and the inclusive Port Merion tickets and free mini bus just add to the experiance.

From our experience a very welldeserved 10/10

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Gonzo1340
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Castell Deudraeth

Property: Castell Deudraeth
Address: Portmeirion | Penrhyndeudraeth, Portmeirion LL48 6ER, Wales
Region: United Kingdom > Wales > North Wales > Gwynedd > Portmeirion
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Portmeirion
Price Range (Based on Average Rates): £££
Number of rooms: 11
Official Description (provided by the hotel):
Castell Deudraeth has eleven spacious and stylish rooms over three floors. The ground floor has a gastropub restaurant and bar plus a Victorian walled garden which al fresco dining in fine weather. The interiors merge traditional materials with contemporary design. Welsh oak and slate feature prominently as well as leather, wool and stone. Guests have free access to all of Portmeirion village’s facilities and a shuttle bus service. ... more   less 
Also Known As:
Castell Deudraeth Portmeirion, Wales
Castell Deudraeth Hotel Portmeirion

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