Me and my partner had booked this hotel as we had stayed there on numerous occasions back in the mid 90's and had a fabulous time and was hoping to recreate that experience with my now wife and kids.
The grounds were as I remembered, beautiful, breathtaking and set back just outside the picturesque village of Cemaes Bay. However the dream of recreating the magical times we once had on these premises ended there. What was once a lively, atmospheric place to stay with such fun and friendly owners was now clearly an aged, dull and dying hotel. At meal times it was very uncomfortable and awkward as the silence in the hotel was deadly, even our kids felt like they had to whisper. All that aside, the main reason for my 1 star rating is due to the utter rudeness of the management / owners. It upset me and my partner as to how much this place has gone downhill. A lesson in customer service is definitely required for the two owners, although it is said "you can't teach an old dog new tricks", and therefore we won't be returning anytime in the near future.
I don't like leaving all negative comments therefore the only positive thing I can muster is the gardens. They are beautifully maintained.
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- Also Known As:
- Gadlys Country Hotel
- Gadlys Country House Hotel Cemaes Bay, Island Of Anglesey