It was a friends birthday. We'd heard good things about the food at The Anglesey Arms, Menai Bridge and as there is plenty of parking and it's centrally located, booked a table for 11 of us.
The table was ready for us on arrival in a good position. We sat and waited. Unfortunately, nobody came to take our drink order or to offer us menus. We ordered drinks at the bar and after half an hour asked for menus. It took some time for the waitress to come and take our order. On the plus side, when our main courses arrived they were lovely.
Again the Customer Service failed when it came to ordering desserts and coffee. We waited over an hour and it was only once prompted that a girl came over to take our orders and clear the main course dishes. The puddings were delicious but the coffee was pretty poor.
Nobody came to our table to ask if we needed anything throughout the meal. We could have walked out without paying. It was almost like we were invisible. As we were putting our coats on to go, we had to request the bill as again we were being ignored. Our payment was left on the table and we had to ask a member of staff to take the money from the table, which appeared to be a bit of an effort on her part!
In fairness to The Anglesey Arms, it was a busy evening in the pub. Maybe they were low on staff, but that does not excuse the shoddy way we were treated. We didn't want to be pampered but basic customer service would have been good.
It didn't appear that anybody was in charge of over seeing the requirements of customers ordering/eating food and maybe this is something that the management need to address to be certain of repeat local custom.
On reflection I'm disappointed in my experience of The Anglesey Arms Hotel, after hearing positive comments, I had expected a lot better.
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- Also Known As:
- The Anglesey Arms Hotel Menai Bridge
- The Anglesey Arms Island Of Anglesey/Menai Bridge