I have stayed on a number of occasions and found the place to be excellent....HOWEVER following management change at the end of 2013....my last stay was disappointing. Having requested to the manager.....a plug for the sink for FOUR days...on my last night I got one!(Having asked one of the lady receptionist) The window catch never was fixed (even though the window led to a flat roof).... neither was the 'sticking' door which had to be shouldered to open and banged to be shut!! Please get a lift installed!
Returning to the room on the third night I found it had not been serviced at all, the nice young waitress was very apologetic and helpful.The manager seems to enjoy late nights but in consequence has trouble turning up in time to open up for breakfast staff and a friendly greeting would be appreciated....rather than being subjected to the exasperation in his voice and 'f' expletives as he switches on his computer. Does he think customers are deaf or that they should accept his bad language/grumpiness? Get a grip...get an alarm clock....7.30 breakfast should be laid out ready for 7.30. There needs to be a change in attitude there... and a friendly smile would help. The food has always been good but is now exceptionally good,...(except Sunday breakfast....how does bacon egg and mushroom be piled on top of each other to look like a rosti ...with soggy toast?).... Thankfully the friendly and helpful waiting staff took the edge off the management's attitude. I will give them ONE more chance in the hope that it is teething troubles and inexperience which will improve...but ONLY one chance! Such a shame!
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- Also Known As:
- The Anglesey Arms Hotel Menai Bridge
- The Anglesey Arms Island Of Anglesey/Menai Bridge