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“excellent. !!!”

The Imperial Palace
Cuisines: Chinese
Dining options: After-hours, Delivery, Reservations
Restaurant details
Dining options: After-hours, Delivery, Reservations
Cardigan, United Kingdom
Level Contributor
5 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“excellent. !!!”
Reviewed 3 August 2014

well. i have been. getting bored and a bit. tired of chinese restaurents. in the north west. and was a. little in two minds. to try another. ! that was at Easter time our first visit. ! and our second visit. last night was. even better. , I took my extremely. ill 86. y/o. father. ( alzhiemers ). and we had a great meal and a lovely night. as i was apprehensive. taking my dad there. Tha manager. and staff were. fantastic. so polite. , friendly and helpful. and understanding and even brought him a very special. large tipple of his old favourite. drink. on the house. !!! made him and us feel very special. and we look forward. to our next meal there very soon. .

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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230 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Chester, United Kingdom
1 review
“Ordering a takeaway”
Reviewed 2 August 2014

Why do they say, when you place a telephone order, it will be 40 minutes to be collected and when you arrive they say it will be another 10 minutes.

And I also believe that those eating in wait even longer, especially if you are large group.

Get it sorted you don't deserve the business

  • Visited August 2014
    • Service
Helpful?
Thank sged
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheImperialPalace888, Public Relations Manager at The Imperial Palace, responded to this review, 18 August 2014
I'm sorry to read on this occasion that you were unhappy with our service, however, please bear in mind, we are in the midst of the summer season and being the only Chinese restaurant in the area, we are not just busy, we are absolutely OVERWHELMED.

So I'm sorry your telephone order was late by an appalling 10 MINUTES during the midst of our busiest period, we''ll try our utmost hardest to ensure it won't happen again, but no guarantees

And yes you're right, those that eat in when in a larger group do tend to have to wait a little longer,not much, just a little, but that's because it is a LARGER group, hence more people to cook for.

All the best
Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buxton, United Kingdom
Level Contributor
41 reviews
23 restaurant reviews
common_n_restaurant_reviews_1bd8 53 helpful votes
“Look forward to next visit”
Reviewed 31 July 2014

We love visiting here. The food is just as described and very tasty. The service friendly and attentive and always very welcoming.

Visited July 2014
Helpful?
3 Thank Jmc65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
49 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“Superb Chinese meal - highly recommended”
Reviewed 23 July 2014

Found this lovely Chinese restaurant on Anglesey by chance when staying at the Seacroft Hotel. Lovely efficient attentive staff and manager/owner. Fabulous food. We each had the £25 banquet and it was excellent.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
4 Thank VandRcardiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_restaurant_reviews_1bd8 5 helpful votes
“Faultless!”
Reviewed 22 July 2014

Visited here on Saturday night for my birthday with a group of friends and had a delightful evening.

One of my friends hasn't been able to enjoy Chinese food since being diagnosed with coeliacs disease 5 years ago and the staff went to great lengths to ensure she was confident eating food that wouldn't make her ill. It was nice to see her enjoy her meal out without feeling embarrassed and awkward about asking lots of questions!

The food was wonderful (all 10 of us enjoying it with no problems), the staff were very helpful and pleasant plus they went that extra step and presented me with a birthday card and massive birthday cake for us to devour at no cost.

I eat out a lot but haven't been treated that well in many years. I would recommend this restaurant to anybody looking for the complete package - honestly was blown away by their kind hospitality.
THANK YOU SO MUCH; see you soon for more! :)

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
5 Thank Dylan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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