Such a loverly holiday
We enjoyed our stay here such a loverly well looked after cottage and the hot tub was amazing
Cant wait to come again
DO NOT VISIT THIS PLACE UNLESS YOU LIKE TO THROW YOUR HARD EARNED MONEY AWAY!
Dirty, unequipped and absolutely NOTHING like the picture.
We arrived to the stench of damp wardrobes which left our clothes reeking for the duration of our holiday even after we removed them and lived out of suitcases for 3 days.
The towels (if you an call them that) are old, discoloured and paper thin.
The kitchen utensils are dirty, sparse (i found the scissors in the end...in the garden, rusting among the grass). Your condiments will consist of BURGER KING SALT SACHETS.
We hoped to arrive here to spend 3 nights with our dog on our first little holiday away together and instead felt as though we were 'slumming it' most deffinatly not a home from home.
More like a home from hell.
The owner finally appeared on our second day, and when i tried to address her with the issues we faced, she responded that it is a self catering property and she abides by the list of minimum requirements that she receives from her letting agents.
Well forgive me for believing that going the extra mile & taking pride in a property you let out to people after taking their hard earned money should meet simple clean requirements.
She explained she has a 'cleaner' i find it hard to believe anyone has cleaned this property in a long while, and the huge dusty cobweb in the corner of the living room verified this to me.
Why you would not inspect YOUR property after a cleaner has been, which i presume you are paying for, is beyond me. but might i suggest you get a new cleaner as well as new cutlery, crockery, bedding, towels, furniture, glassware etc etc.
Full of nothing but excuses and a rude attitude. she did not once ask if we had enjoyed the stay or if we had found all ok in the cottage.
Probably because she knew all was most defiantly NOT well in there.
PLEASE NOTE you should take more than one toilet roll with you as you will need to use the ONE toilet roll provided to not only see to bathroom needs, but also to wipe out the minute, dirty frying pan.
The owner of this property should be ashamed that she lets it out in such a state and for the price charged.
We booked through Sykes cottages, and i must say, Sykes themselves were very sympathetic and understanding in addressing the issues we raised. (although i don't see how they dare not when the proof is in the pictures shown, they were as shocked as i was and have informed me they will be reviewing the state of this property).
But they further informed me they had brought my issues to the owners attention and she refused to compensate me for anything whatsoever.
Overall a disappointing, infuriating, waste of my money.
WILL NEVER VISIT AGAIN!
Unfortunately when we arrived both exterior doors had been apparently broken by a previous guest and only my husband was able to open or lock the doors for two days until the owner could get a locksmith to repair. This left us feeling quite worried about emergency escape however the owner did assist so no complaints there. We did find the cottage very small for our stay (granny, mum, dad and 9 year old son plus dog) and although nicely done we just felt so cramped especially in the bedrooms where we found barely room to store our cases and clothes. Not great to have to supply our own hangers and washing line either - not a hassle but just not right. Due to the problem with the doors the owner was frequently onsite as was the locksmith over three days of our stay which was unavoidable but not what we had hoped for. Nice quiet location and comfortable, however would probably best be suited to a couple or smaller family. Owners are friendly and sorted out the door issues but a few extras like coat hangers, washing line, deck chairs/umbrellas would make this so much better.
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|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
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|Families with young children||People with pets|
We stayed here for a week from the 30th Aug- 6th September and were very pleased with the owner and accommodation, we arrived to find a spotless welcoming cottage and were pleased to find a bag of crisps, tea and coffee, welsh cakes, a bottle of fizzy water and milk which was appreciated, the hot tub was amazing and we spent most evenings in there! The only complain we had was that it was quite noisy in the morning with animals and banging but it didn't spoil it too much a massive thank you to Julie and family who were very friendly and helpful x
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|A romantic getaway||Older travelers|