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“Would return, good value”

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Ruthin Castle Hotel
Ranked #2 of 2 Hotels in Ruthin
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Would return, good value”
5 of 5 bubbles Reviewed 1 April 2013 via mobile

We stayed here for our minimoon and enjoyed every bit. There was an issue with our booking but they resolved this straight away. The room was spacious and had luxurious details.
The Spa usage was included with our stay, we enjoyed this and paid extra for a spa massage.
The restaurant was nice but quiet. Food was really tasty.
The castle grounds were well worth a look and went further than imagined around every corner. We finished off with afternoon tea, yum!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CDL12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (453)
Date | Rating
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English first
Nottingham
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 April 2013

Just returned from the hotel. Stayed 2 nights on 30 th. and 31st March 2013 in the Jennie Room. Our son stayed in the adjoining room 304 for one night on the 31st March,a lovely comfortable,light and airy room. The Jennie room was lovely, strange idea to have to glass sliding panel bath/shower within the bedroom, not a separate room but didn't cause us too much problem.

We arranged a function in the Peacock Room for 19 people for our Ruby wedding anniversary and my mother in laws 90th birthday, both on the same day. My mother in law lives in Ruthin, hence booking the hotel.

The room was set out beautifully and the fork buffet, hot and cold food was absolutely first class.

Special mention to the young lady who looked after all of us during the meal, she was a breath of fresh air and looked as if she was enjoying serving us, very rate today.

We have stayed at many top hotels in London including the Savoy and Claridges and can say the room and food was equal if not better than experienced in those hotels.

Lastly, the staff. I can honestly say all staff encountered were very helpful, so polite and always had a smile. Top marks for all of them.

Lovely location, really nice rooms. We will definitely return in the summer.

Well done everyone...

Room Tip: If you like a little privacy showering or using the bathroom don't use the Jennie Room.
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Soccerman166
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheshire
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 30 March 2013

We stayed on a KGB deal - £99 for 2 nights B&B for 2 people. Check in and were told that we have a Regal room allocated - went to room - very dark and gloomy and when we opened the bathroom door, the smell was horrendous! Quickly phoned reception, who were fantastic - told me that they would allocate us another room immediately. Were given the Oscar Suite, which although smaller and no view was in fact much nicer than the other room.
Found all the staff to be very helpful and nothing was too much trouble. Breakfast was more than adequate. Had dinner in Berties - found it very quiet but enjoyed that in a sense. Food was lovely. Fire alarm went off on last morning at 7.45am - it was a false alarm. On checking out, we were presented with a bottle of Cava to apologise for any inconvenience in the fire alarm - everyone checking out today got a bottle. Well done Ruthin Castle for excellent customer service - we thoroughly enjoyed our stay and will return again very soon.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank churchfields
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barry
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 30 March 2013

Best place we have ever stayed, friendly staff, gorgeous food, blissful location, sumptuous rooms. Highly recommended. Stayed on a voucher deal so great value. Would have been expensive if not for the voucher but this rly is luxury and we would recommend it to anyone.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dealfans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bolton
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 29 March 2013 via mobile

This our second stay at this hotel. This time we stayed on a 2night KGB deal. Our room on the first night was small but was tastefully appointed with kingsize bed and wet room bathroom but the shine was taken off by being near the noisy service lift. We approached reception who very kindly upgraded us to a bigger room in quieter part of the hotel at no extra cost. The staff were all friendly and really helpful and go the extra mile to make you feel welcome. We would definitely recommend this place and are going to book a surprise weekend for our parents as a result.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
3 of 5 bubbles Reviewed 28 March 2013

We bought this 2 night b&b stay for £99 via KGB deals. I rang up and said it was my Husband's birthday so could I pay extra to upgrade our room. They charged us £20 per night (£40 in total) to upgrade from a 'Noble' to a 'Regal' room. What they didnt expect is that we have family who stay there on a regular basis and knew exactly the room we had been given. It was a bog standard room! They have stayed in THE SAME room only recently and were not cheated into paying for a ake upgrade. Arrived at 2pm and room wasnt ready. Aternoon tea in the bar is irst class!! service and value for money is excellent. The bar and resturant staff are so polite and cant do enough or you. On the first night we had 9 bulbs missing in our room!!! the 10 light ceiling chandellier had only 2 bulbs in it! neither bedside light worked so couldnt read in bed! no light in cupboard (where your kettle,drink making acilities are so couldnt use them in the dark) we rang reception who said that someone would come up at 9am the following morning. We went out shoppong for the day,returned to our room at 4pm and still no lights!!! a very nice maintenance man came in with a step ladder and replaced 3 of the 9 bulbs by 7pm but the others were out of stock. The breakfast is delicious and no need to upgrade to a cooked breakast as it is gorgeous as it is. Although our room was small - the bed was HUGE! and very comfortable - just upsetting not being able to read in bed as no bedside lights. Bathroom was miniscule - again this is becasue we only had a standard room despite paying for an upgrade. No room to get dry in there. our room was 216 overlooking the peacock garden. My sister had stayed only a few weeks earlier and paid for a 'True' upgrade and they got a roll top bath! hughe bathroom! a walk in dressing room with sofa in it! a sofa in the room too! a large flat screen TV! ours was only a small tv and too small even for the small room. We went down to look at the spa but nobody was around!! we also phoned down a few times but never anyone there? we looked around it and it seemed very nice.

Room Tip: dont be tricked into paying for a room upgrade to a standard room.
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank moemelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wirral
Level Contributor
76 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 bubbles Reviewed 28 March 2013

Stayed here for birthday celebration.
First contact with them was when I tried to book direct but said I could get it £20 cheaper using a different website and was told to use that website. I then also got told that my husband and I would not be able to use the spa section after we had checked out. I explained it was a birthday celebration and my husband was finishing nights the morning of our stay and therefore we wouldn't get to the Castle until late so we wouldn't bget good use from the spa facilities (they close at 8). The man from the hotel confirmed that this would not be ideal but that was the policy. Mmmm. Really wanting to stay there as it looked so lovely I tried ringing the spa direct and they told me for £10pp we could use the spa after checkout and if we booked treatments we would not have to pay. Slightly different approach which made the stay more doable.
The Castle is a mixture of ages and the entrance into the old hall is welcoming. Check in is via a bureau/desk which is appropriate and personal. We were checked in by Helen who was very welcoming and made us feel as though we were the only guests. Our room wasn't ready but as we had arrived before the check in time we knew that this might be the case. Helen took our bags and said she would have them delivered to our room when it was ready. We went to the library and got some lunch. She sought us out to give us the key and also sorted it out with the spa and as I had booked a treatment for my husband neither of us would have to pay to use the facilities after checkout!
Our room (Regal)was spacious with a very wide bed.It was decorated in an era appropriate manner but the wardrobe looked like cheap melamine and was not in keeping. The bathroom was tiny and if you were above average size you would struggle to sit on the toilet as it was jammed between the bath and the wall. The candelabra had several bulbs not working which we noticed seemed to be a feature throughout the hotel (?cost saving). It didn't actually make the room dark though. Despite the hotel website and information book telling us every room had a safe we couldn't find one. When we asked at reception we were told that only the refurbished rooms have these. I asked if we could be moved to a refurbished room then as we wanted one. There was a sigh and consultation with the computer (not Helen on reception at this time) and then the male member of staff said we could have a look at another room-The Oscar Suite.He was pleasant and took us to see it, explaining it was an upgrade.
Upgrade and downgrade in one. We lost our view and although it was a suite there was less space. The bathroom however was much bigger with a roll top, clawed corner bath which accommodated 2 people. The bedroom was just large enough for a bed with dramatic headboard and bedside table then it was through an open doorway(wall mounted tv high up above it making watching from the bed slightly uncomfortable) into the living area. This had a small glass table and 2chairs, 1 comfy chair and a bureau there was another tv there but not really anywhere comfy to is and watch There was a modern wardrobe with sliding doors and a corner cupboard with the tea/coffee making facilities and iron/ironing board in, again it looked like cheap melamine , totally ruining the effect. Space was very limited to move around.
Toiletries in the bathroom were what I would call standard and the combined shampoo/conditioner is no good for ladies with thick hair. The hair dryer is one of those old fashioned wall mounted ones that don't get your hair dry unless you have several hours to spare. Definitely need to take your own. There was an iPod docking station and plenty of sockets for charging things which makes a pleasant change.
We ate in Bertie's. It had no atmosphere, probably due to there only being four tables occupied. Apparently many people had cancelled due to the weather. This is not a cheap option if not included in your deal. The menu may not suit everyone so it may be worth considering this as the library bar had a decent menu although I am not sure what time it served until. The male waiter was pleasant and seemed slightly more interested than his female counterpart but it was disappointing that we had to ask for steak knives and our water was never topped up. The restaurant was also cold. The windows are only single glazed which is fine and they didn't appear draughty but we were glad to get back to our room to get warm. They also had pop music on the background, maybe coming from the kitchen, which did not give the right ambience. Food was good however.
Breakfast is served in a different area. The waiting on staff looked like they had only just got up (8.30) and they had not got going. Only the male waiter, same one who had been in Bertie's the night before, showed any competence. The restaurant was very busy but the waitresses seemed to think standing by the door was preferable to stocking up the rapidly diminishing items. Our used plates were never removed necessitating us piling them up as there was not much room. Only the continental breakfast is included in your price....it was standard fare, nothing special but ok. Cooked breakfast is available to buy as an extra- price varies according to how many items you want but I think max is around £6.
Spa is accessed down an in inviting dark staircase but once there it is pleasant and clean. Towels, robes and slippers are provided free of charge and you are given a key for a locker. It is not big. There is a sauna and steam room(not working while we were there) and three tubs which would comfortably accommodate only about 4people. 1tub was pleasantly warm, one icy cold and the other cold side of cool. Apart form the icy one they can be made into little jacuzzis. Down the corridor where the treatment rooms are there is a relaxation room with subdued lighting over all the leather couches but bright lights over the bed like areas. Seemed wrong way round to me. My husband said his massage was good and it was preceded by a foot washing procedure which he also enjoyed.
All in all this old castle has great potential and is undergoing elements of restoration and refurbishment but at the moment it has nothing that would make me want to rush back to stay. However, the grounds are a pleasure to walk round and there are several peacocks who were busy fanning their feathers in their attempt to attract a mate which was novel.

Room Tip: Try to get a refurbished one.
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alycat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ruthin Castle Hotel

Property: Ruthin Castle Hotel
Address: Castle Street, Ruthin LL15 2NU, Wales
Region: United Kingdom > Wales > North Wales > Denbighshire > Ruthin
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #2 of 2 Hotels in Ruthin
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Ruthin Castle Hotel 4*
Number of rooms: 62
Official Description (provided by the hotel):
A magical Welsh hotel with mediaeval roots dating back to the days of Edward I. Set within acres of woods and parkland a little over 20 miles from Chester, in an area of outstanding natural beauty, Ruthin Castle is a truly romantic hotel steeped in history. The castle dates back to the legend of King Arthur with notable owners including King Edward I, Henry VIII and Elizabeth I. Book a stay in one of the many rooms; dine on award winning cuisine created using only the freshest local produce; bring a team of merry men for a themed night of fun, food and laughter; enjoy great business facilities in a secluded venue or book the wedding of your dreams within the ancient walls and picturesque grounds. Ruthin Castle is a royal Welsh gem just waiting to be explored. ... more   less 
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Also Known As:
Castle Ruthin
Ruthin Castle Hotel Wales

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