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“Epic fail... not a great stay!”

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Ruthin Castle Hotel
Ranked #2 of 2 Hotels in Ruthin
Leicester, United Kingdom
Level 6 Contributor
158 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
“Epic fail... not a great stay!”
Reviewed 18 August 2014

We stayed here for one night in August.

The hotel itself is easy to find and looks quite superb from the outside.

Upon checking in, it has to be mentioned that the red carpet that fronts the steps of the hotel is rather filthy and should be cleaned or removed.

Check in was fairly painless, but there was no one to greet the arriving guests at the door, apart from a glum looking receptionist sat behind a table in the far corner. Polite he was, happy to see us I don't think so. The reception area also lacked any real atmosphere, was echoey and felt rather unwelcoming.

We head to the room and put our bags down. Just taking a quick look around the room, we were quite horrified to find what we did. There was no smoke alarm in the room, we later found out it had been stolen. There was hair in the bath, on the carpet, on the toilet and believe it or not in the bed. We also found coffee stains up the door, milk stains on the cupboard door where the tea tray sits and some unknown stains both on the bedside lamp and bathroom door. The room was pretty grotty, and we politely asked to be moved to another room.

The room we were moved to was down the corridor. We did notice the brass plaque 'Oscar' on the door was dirty as we opened the door. Again, this is certainly not expected when paying £160 per night for a room. This room was certainly cleaner, but not perfect. There was again, milk stains down the cupboard door where the tea tray is kept. There were finger prints on the mirrors, and there was black mould under the bath where the bath had come away slightly from the wall and water was leaking. At least in this room though there were no unwanted hairs in the bed or on the toilet.

Putting the uncleanliness aside, other aspects of the hotel were disappointing too. The bar area was very stiff as there was no background music for most of the time we sat in there. Then when music was put on, it was modern music not medieval or in keeping with the surroundings. How odd I thought, I didn't realise this was a Premier Inn! Also, there were no local ales or cask ales for sale, just lagers – explaining that you are in the process of ordering cask ales is no good to the paying guests that are already there. The food in the bar was tasty and well presented, but maybe slightly overpriced.

The grounds of the hotel are quite stunning, just as you would imagine, but there is no information in the hotel rooms that we could find that explained anything about the history of the place. We had to rely upon the internet for all our information.

We didn't dine in the restaurant in the evening as we had reserved at another restaurant in the local town. We did have breakfast in the morning though which was fine, but nothing special. The bread used was cheap and thin which was disappointing as there is an artisan bakers not 5 minutes walk from the hotel. The continental breakfast wasn’t at all continental and the menu doesn’t make it clear to guests that the ordered cooked breakfast is part of your b&b package, even though it does have £10.95 sited next to it. Apparently this is for room only guests, but is not explained when you are seated.

On a positive note, we were refunded £20 from our bar bill for the inconvenience caused during our stay. That also took some time to sort out as we were being billed for someone else’s drinks which the member of staff struggled to remove from our bill.

Overall, a very disappointing stay and one I can easily forget. The hotel could be so much more, but sadly, it isn't worth the money, the time nor the effort of ever returning there.

I would be very cautious about your expectations staying here. For the cost, I am sure there is better to be had elsewhere.

2.1/5

Room Tip: Ask for a clean room!
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  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank javab29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (476)
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English first
Level 4 Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 16 August 2014 via mobile

Really pleased with our experience at this hotel. Did not know what to expect but we're pleasantly surprised by the friendly staff, superb size and cleanliness of the room, quality of the food in the bar and restaurant and the general ambience. Would recommend, particularly to other couples.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank david_cardiff1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denbigh, United Kingdom
Level 5 Contributor
92 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 16 August 2014

Having read a few reviews on here after booking afternoon tea at a Ruthin Castle Hotel, I was concerned it may not come up to standard, but I'm happy to say we had a lovely afternoon. We arrived to find a wedding taking place at the hotel, but after asking a member of staff for help with our booking we were taken through to the restaurant and left in the hands of a capable young lady who did a great job of looking after us.
We had the sweet afternoon tea but swapped one of the desserts for crumpets with bacon and cheese. We also had sandwiches, welsh cakes, macarons, carrot cake, scones with jam and cream and little glasses of tiramisu (which was gorgeous!)
Our server constantly checked on us asking if we needed anything and was very friendly and helpful. I would highly recommend taking afternoon tea here.

  • Stayed August 2014, travelled as a couple
    • Value
    • Service
Helpful?
4 Thank Cagsy62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Merthyr Tydfil, United Kingdom
Level 4 Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 14 August 2014

We stayed in Ruthin castle for one night this week which included a three course sunday dinner and breakfast. The package was excellent value for money The room was really lovely although it was down two flights of stairs. The food was lovely and the staff excellent, would love to stay there again.

Room Tip: All rooms are lovely but you can request a haunted room if you like that sort of thing.
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  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Theresa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melton Constable, United Kingdom
Level 4 Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 14 August 2014

A great 3 night weekend here via a Secret Escapes booking. Dinner at Bertie's on first night was excellent for both food and service, and with the special offer of £75.00 for two including a bottle of wine was not bad value. Breakfasts were very good. Room was comfortable - good bed and clean. The staff were excellent, but I can see why the afternoon tea experience got a poor review - we managed to get just a pot of tea, but I have to say that there was more a feeling of chaos than a "calm" afternoon tea and if we had wanted the complete experience (at £29.90 per couple) I think I would have been unimpressed. The bar staff tried to charge for a drink we had not had, but this was corrected without any problems by the friendly and efficient reception staff. Overall very happy to recommend a stay here and as I said in the title it came very close to being a 5.

  • Stayed August 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 August 2014

It was a surpise present and admittadly my parents are both fussy.. When I asked them if they enjoyed the Spa break they were beaming with excitment. Food was superb, the treatment I booked was very good and the overall stay was fantastic. My father is slightly paralyzed and the staff were very helpful when booking (room on lower ground) Thanks guys :)

  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank risha_pea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Llanfyllin, United Kingdom
Level 5 Contributor
47 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 11 August 2014

Booked for Afternoon Tea last Friday, we arrived at reception and were directed to the restaurant, and then we were re-directed to the lounge, how can receptionist not know which part of the hotel they use for afternoon tea?? The waiter came to take our order after about 10 minutes, and the came back ten minutes later to check our order again ! We ordered sweet afternoon Tea and Tea to drink.
The waiter returned with one tea and one coffee, how difficult can it be!! The correct order finally arrived 50 minutes after our arrival. The sandwiches were very small and only 3 each with no refill offered, there was a shot glass of jelly and one of tiramisu both tasteless and a selection of other unappetising cakes. The only saving grace were the scones were OK.
For a hotel that charges £29.95 for tea for two the service was terrible and so was the quality of food. It also took 3 different waiters to organise what should have bee so straight forward. I had also spoken to a lady who had the savoury afternoon tea and she was also unhappy with the quality. For a stunning location it was a huge let down the only thing they got right was the champagne which would be hard to mess up!!

  • Stayed August 2014, travelled as a couple
    • Service
Helpful?
3 Thank Angie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ruthin Castle Hotel

Property: Ruthin Castle Hotel
Address: Castle Street, Ruthin LL15 2NU, Wales
Region: United Kingdom > Wales > North Wales > Denbighshire > Ruthin
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #2 of 2 Hotels in Ruthin
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Ruthin Castle Hotel 4*
Number of rooms: 62
Official Description (provided by the hotel):
A magical Welsh hotel with mediaeval roots dating back to the days of Edward I. Set within acres of woods and parkland a little over 20 miles from Chester, in an area of outstanding natural beauty, Ruthin Castle is a truly romantic hotel steeped in history. The castle dates back to the legend of King Arthur with notable owners including King Edward I, Henry VIII and Elizabeth I. Book a stay in one of the many rooms; dine on award winning cuisine created using only the freshest local produce; bring a team of merry men for a themed night of fun, food and laughter; enjoy great business facilities in a secluded venue or book the wedding of your dreams within the ancient walls and picturesque grounds. Ruthin Castle is a royal Welsh gem just waiting to be explored. ... more   less 
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Also Known As:
Castle Ruthin
Ruthin Castle Hotel Wales

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