We stayed here for one night in August.
The hotel itself is easy to find and looks quite superb from the outside.
Upon checking in, it has to be mentioned that the red carpet that fronts the steps of the hotel is rather filthy and should be cleaned or removed.
Check in was fairly painless, but there was no one to greet the arriving guests at the door, apart from a glum looking receptionist sat behind a table in the far corner. Polite he was, happy to see us I don't think so. The reception area also lacked any real atmosphere, was echoey and felt rather unwelcoming.
We head to the room and put our bags down. Just taking a quick look around the room, we were quite horrified to find what we did. There was no smoke alarm in the room, we later found out it had been stolen. There was hair in the bath, on the carpet, on the toilet and believe it or not in the bed. We also found coffee stains up the door, milk stains on the cupboard door where the tea tray sits and some unknown stains both on the bedside lamp and bathroom door. The room was pretty grotty, and we politely asked to be moved to another room.
The room we were moved to was down the corridor. We did notice the brass plaque 'Oscar' on the door was dirty as we opened the door. Again, this is certainly not expected when paying £160 per night for a room. This room was certainly cleaner, but not perfect. There was again, milk stains down the cupboard door where the tea tray is kept. There were finger prints on the mirrors, and there was black mould under the bath where the bath had come away slightly from the wall and water was leaking. At least in this room though there were no unwanted hairs in the bed or on the toilet.
Putting the uncleanliness aside, other aspects of the hotel were disappointing too. The bar area was very stiff as there was no background music for most of the time we sat in there. Then when music was put on, it was modern music not medieval or in keeping with the surroundings. How odd I thought, I didn't realise this was a Premier Inn! Also, there were no local ales or cask ales for sale, just lagers – explaining that you are in the process of ordering cask ales is no good to the paying guests that are already there. The food in the bar was tasty and well presented, but maybe slightly overpriced.
The grounds of the hotel are quite stunning, just as you would imagine, but there is no information in the hotel rooms that we could find that explained anything about the history of the place. We had to rely upon the internet for all our information.
We didn't dine in the restaurant in the evening as we had reserved at another restaurant in the local town. We did have breakfast in the morning though which was fine, but nothing special. The bread used was cheap and thin which was disappointing as there is an artisan bakers not 5 minutes walk from the hotel. The continental breakfast wasn’t at all continental and the menu doesn’t make it clear to guests that the ordered cooked breakfast is part of your b&b package, even though it does have £10.95 sited next to it. Apparently this is for room only guests, but is not explained when you are seated.
On a positive note, we were refunded £20 from our bar bill for the inconvenience caused during our stay. That also took some time to sort out as we were being billed for someone else’s drinks which the member of staff struggled to remove from our bill.
Overall, a very disappointing stay and one I can easily forget. The hotel could be so much more, but sadly, it isn't worth the money, the time nor the effort of ever returning there.
I would be very cautious about your expectations staying here. For the cost, I am sure there is better to be had elsewhere.
- Official Description (provided by the hotel):
- A magical Welsh hotel with mediaeval roots dating back to the days of Edward I. Set within acres of woods and parkland a little over 20 miles from Chester, in an area of outstanding natural beauty, Ruthin Castle is a truly romantic hotel steeped in history. The castle dates back to the legend of King Arthur with notable owners including King Edward I, Henry VIII and Elizabeth I. Book a stay in one of the many rooms; dine on award winning cuisine created using only the freshest local produce; bring a team of merry men for a themed night of fun, food and laughter; enjoy great business facilities in a secluded venue or book the wedding of your dreams within the ancient walls and picturesque grounds. Ruthin Castle is a royal Welsh gem just waiting to be explored. ... more less
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- Also Known As:
- Castle Ruthin
- Ruthin Castle Hotel Wales