Got a cheap deal from MoneySuperMarket for this hotel and had high expectations after reading the reviews. Although the parking arrangement 2 mins walk away wasn’t ideal, Gavin made us feel very welcome upon arrival. I booked Room 8 because I was treating the wife and the room was billed as the “best view in the building, looking across open fields and the Clwydian Mountains”. As soon as we got to the room I asked the wife to look out of the waist height window expecting her to gasp at the view. “Scaffolding!” she said.....the moment was ruined and the room with the view suddenly didn’t have a view at all.
The initial saving grace was that the room and bathroom were spotlessly clean which my wife really appreciated as a self confessed clean freak. Plenty of towels and a well stocked tea/coffee tray were nice but the travel kettle was so poor that we nearly died of old age waiting for it to boil!!
We’d hoped for a good night’s sleep but alas this wasn’t to be. Despite the comfy bed, the radiators made an awful loud clicking noise and the wind howled through the gaps in the old single glazed windows which wouldn’t shut properly (one of the handles even fell off). We’d had an awful night’s sleep. Just when we thought it couldn’t get any worse we were both woken up at 6am on the dot by a loud humming noise which lasted a full 20 minutes. The wife was at her wits end and on the verge of calling reception to find out what the hell was going on. This happened at exactly the same time and duration the following morning so it was no coincidence. Oh well, at least we could see the mountains above the scaffolding if we opened the curtains when we awoke...WRONG!! The single glazed windows were full of condensation from top to bottom with a pool of water on the window ledge.
The following morning we went down for breakfast to be served by a grumpy chap we later found out was co-owner Christopher. I’m not sure if his mood had impacted on the room but every guest was sat eating breakfast in virtual silence. You could have cut the atmosphere with a knife! On the plus side, my “full Welsh” breakfast was cooked perfectly. My only gripe being the wife got a pot of tea whereas I only got a cup of coffee and had to ask for a refill as soon as my breakfast arrived, much to Christopher’s apparent annoyance.
We decided not to eat at the hotel for our evening meal so cannot really comment any further on the quality of the food and we didn’t really use the hotel’s other facilities apart from the library to check out the local attractions.
All in all I’d say we weren’t impressed with the Manorhaus and upon checkout I raised a few points with Gavin who was extremely eager to debit my credit card for the “£30 room with a view surcharge”. I explained our disappointment with the view as I felt I’d been misled. He said the scaffolding had gone that high only the week before and there was nothing he could do about it. He also suggested that if we’d paid full price (as apposed to the half price MoneySuperMarket deal) he may have been able to offer us a discount. I tried explaining that I’d booked the room BECAUSE of the view and was paying a surcharge for it when there was no view in my opinion. Gavin wouldn’t budge though and completely missed the point. If they’d had a room with a Jacuzzi, would I be expected to pay a Jacuzzi surcharge if the Jacuzzi didn’t work? He even fobbed us off about the loud 6am humming noise by trying to suggest it was the wind and nothing to do with the hotel.
Alex Polizzi would have a field day with this place and that’s before commenting on the size of their sausages.
- Official Description (provided by the hotel):
- Manorhaus is a boutique style eight-bedroom townhouse restaurant with private cinema in the centre of Ruthin, a historic market town nestled in the Vale of Clwyd. A Grade II listed Georgian building, its original features have been juxtaposed with stylish modern interior design and 21st Century facilities, including guest library; private cinema; sauna and steam room. ... more less
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- Also Known As:
- Manorhaus Hotel Ruthin
- Manorhaus Ruthin Wales