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“Breakfast great, shame about the rest”
Review of Manorhaus Ruthin

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Manorhaus Ruthin
Ranked #5 of 15 Ruthin B&B and Inns
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Breakfast great, shame about the rest”
Reviewed 27 February 2013

My boyfriend and I stayed for 2 nights (using a Living Social voucher) and I don't think we've ever been so disappointed with a hotel. Judging from the other reviews, it seems that we were unfortunate to only be served/attended to by Christopher throughout our stay. There was no warmth or friendliness when we arrived, he was nowhere to be found for the majority of our time there (on one occasion we had to ring the front doorbell in order to get his attention, as there is no bell on reception) and we actually felt rather like second class citizens. A small point but at breakfast on the second day we weren't offered toast. Whilst everyone else around us was spoken to courteously, we were almost given the silent treatment and felt as though we had done something to offend him. We wondered whether, as he'd already got our money, he couldn't be bothered to be nice and welcoming.

The room (Oriel 7) was nice enough although not 5 star standard. I think it must have been the cinema room previously as the projector mount is still on the ceiling and there are holes in the wall where the screen must have hung. The bathroom extractor fan is far too small for the room and, given that we were instructed to leave the door shut whilst showering as not doing so sets the fire alarm off, everything in the bathroom ended up being soaking wet. There was broken aerial in one of the bedside drawers and a broken DVD player also in the room. Why not just remove them? The list of "don'ts" in the in-room information pack is rather staggering and we did feel rather like we were staying in a hostel on a school trip, being told not to be naughty. The phone in our room didn't work and on enquiring with Christopher (after we eventually found him) he said that they knew there was a problem with the phones. Why weren't we advised of this on check-in? The radiator in the room clicked constantly while on so it was either deal with a poor night's sleep or be very very cold. Neither were a great option.

The bed itself was large, soft and comfortable but this was tainted by the sheer volume of dust on the headboard and bedside tables (see photos). So much in fact that it was becoming a nasal irritant and finally we had to clean the services down ourselves. It was only then when started moving items to clean and we saw the tissues and balling of dust particles that we realized just how thick the dust was. It became apparent on the second night, post house-keeping visit, that the only thing they did was remake the bed and empty the bin.

The private cinema is a nice touch and while it allows you to watch an extensive selection of movies or even your own DVDs in a rather special way, actually booking the cinema was the most difficult part, not because of a full reservation list but once again due to the distinct lack of staff or any means to gain their attention.

We saw no other staff anywhere else in the building. Walking into the restaurant or bar is exceptionally unwelcoming when there is just no one to seat or serve you. So if you can't find Christopher and you obviously can't call down for food your only option is to eat out because you can't bring ANY food back, it's against the rules and you'll be fined up to £200 (as I believe the "Welcome" booklet said). Being a small town there isn't much available that isn't take-out but we managed to find somewhere to eat in the evening and decided to head further afield for the rest of our meals. Staffing is the main issue with the Manorhaus. Christopher seemed to be the only person there and, while breakfast was great, aside from the lack of toast, the house keeping isn't up to scratch. Any kind of service is inaccessible and, quite honestly, Christopher is so unwelcoming you're almost glad he's that difficult to get a hold of.

We won't be back.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Helen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gavinvharris, Owner at Manorhaus Ruthin, responded to this review, 28 February 2013
We are obviously extremely sorry that you were disappointed with your stay - and in particular that aspects of our housekeeping was not up to our normal high standards. We take great care and pride in maintaining cleanliness, and have a team of 3 housekeepers that work through the week to clean and service the room. Obviously dusting the top of the headboard had been missed prior to your checking-in.

We are classified as a restaurant with rooms under Guest Accommodation - and not a hotel, so we do not have a permanently manned front desk, however staff are working around the building and service is available by ringing a bell on the bar or dialling 0. Unfortunately, your room has had an intermittent problem with its phone line, which means you were unable to call down for service - but this is currently being remedied with investment in a new telephone system and switchboard for the whole property.

The majority of reviews reflect that we offer a warm welcome with courteous, professional and unobtrusive service that guests appreciate. We try and provide personable service that is responsive to the customer - some guests like lots of interaction and to be treated like friends whilst others prefer more distance and to be left alone. In this instance we may have misjudged the level of interaction / privacy you desired. You suggest that other guests seemed to enjoy more attention, and are sorry that you may have felt left out.

The small don'ts in our room browser relate to discouraging the eating of takeaway foods in the room, or activities such as smoking that cause damage to the room fittings or make the room unfit for occupancy by the next guest, and are in no way any different or more excessive than what you would expect in any accommodation provider.

Having chosen to come and stay in our Restaurant with Rooms, its a shame that you didn't chose to dine with us and preferred to search the town for takeaways - as your enjoyable breakfast may not have been the only highlight of your stay. The extra facilities we have such as the cinema and sauna and steam room are a 'nice touch' and available to guests on a private basis but do require pre-booking, and most guests anticipate this - either booking in advance of their stay, when checking-in or during dinner or breakfast service,.

We obviously fell below expectations and our usual high standard standard and deeply regret that, and will be addressing issues you have raised to ensure that they are not repeated. Thank you for your comments.
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Rating summary
  • Location
  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
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English first
Gutersloh, Germany
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 26 February 2013

The Manorhaus accommodation was disappointing. Oriel 1 - Very small room with hardly any space. The bed was creaky. There were little jobs that needed to be done such as a faulty plug socket and the tap was very wobbly in the shower room. The shower room was cramped and as it was a wet room it left everything in there soaking (toilet seat and any towels). The bedding/pillows were lovely and very comfortable. The free parking permit is a nice touch. Chris was an unfriendly chap. Did not warm to him at all, it felt like we were unwanted guests in his own home. We stayed for 2 nights - on our 2nd day we went out for a walk and left the 'Do Not Disturb' sign on our door as we didn't need the room cleaning and they went in anyway. Our stuff was moved around and we felt it was an unwanted invasion of privacy. We had breakfast on both days and the food was fantastic, best breakfast I've had in a B&B by far. The other lad that works there was a lot nicer, offering extra coffee/toast whereas Chris didn't bother, making you feel cheeky to ask for more. Overall, class food, average accommodation, poor customer relations.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Akrotiri_John
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gavinvharris, Owner at Manorhaus Ruthin, responded to this review, 5 March 2013
We are glad you enjoyed your breakfast at manorhaus, that you found the bedding comfortable, and the free parking permit for use across the whole county a 'nice touch', but are sorry you found your room small - it is one of our smaller rooms but is priced accordingly, and as other reviewers note, our website clearly explains and shows the differences between all our rooms to allow you to make an informed choice as to which room most suits your preferences. Hopefully if you were to come again you might choose a larger room more suited to your expectations.

Our wet room shower rooms may be compact but have been designed to maximise the space available for showering whilst providing all the other amenities that are required, splashy showering can get some areas wet, but sensible placing of towels on the towel rail or vanity shelf does protect from splashes. (The wobbly tap has unfortunately been an occasional issue which we have tried to remedy, but are now planning a sink rip-out in order to provide a long term fix).

Sorry you felt Chris was unfriendly - during busy times such as breakfast service, we have to attend to all our guests equally and may not have had time to chat, or to return to offer additional items, but we hope guests feel at ease enough to ask for more or call us over if anything is needed. Sometimes guests prefer their own space or to be left alone so we try and balance how intrusive our service is to the 'vibe' that they are giving off, maybe we misread you on that morning.
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Kingswinford, United Kingdom
Level Contributor
3 reviews
Reviewed 24 February 2013

My Husband and I stayed over the weekend for a two night stay, bed and breakfast. (KGB deal) The stay was pleasant and the service was second to none. We ate in the restaurant the first evening and they catered to my allergy requirements and the old was stunning. All local, fresh produce and all was cooked to perfection. The breakfast was fresh and a nice variety from cereals, juices, full Welsh breakfast, Eggs Benedict and fresh coffee. We fancied a change for breakfast so we ate at the Village Bakery and the food was top quality and friendly service. We found the locals to be extremely welcoming and added a personal, hospitable touch to our stay. We would recommend this stay to any one looking for a quiet getaway. All round enjoyable stay!

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoJoMozz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gavinvharris, Owner at Manorhaus Ruthin, responded to this review, 5 March 2013
We are glad you enjoyed your stay, the delicious breakfast, and friendly and personable service. We hope we can welcome you again so that you can continue to discover our quiet yet beautiful town and its friendly residents.

Many thanks
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London
Level Contributor
100 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 22 February 2013

My wife and I stayed here for two nights on a KGB deal which for £99 included breakfast.
We stayed in Oriel6 which was clean and comfortable if somewhat compact. This room would not suit someone who is above 6 foot tall as there is a sloping ceiling with a beam in the middle. The bed was very comfortable and the duvet is clearly of a very high quality. The bathroom is also quite small. It is also a wet room and the shower was powerful and the water temperature was great. As someone who wet shaves I have to say that the lighting isn't great and I had to bend to see the mirror on the cabinet( and I am not over 6 foot tall!) Tea and coffee and biscuits are in plentiful supply and are replenished each day.
The room overlooks the street and on both nights we were woken up at about 1.30am by groups of people "making merry" on the return from the pubs and/or clubs. If you are a light sleeper request a quiet room
Given that this is a small boutique hotel with only 8 rooms it has a lot to offer. We reserved our slot in the sauna and steam room and both are very good indeed. You need to give them an hours notice and we simply called the hotel when we were about to return after our day out.
There is also a very well stocked library that offers CD's and DVD's as well as, of course, books. We didn't manage to visit the cinema in the basement but intend to return at some point and this will be high on our list.
The breakfast was good with a very wide choice to select from.
We dined in the restaurant on both nights and the food was both well cooked and well presented if a tad overpriced (£26 for two courses and £32 for three) The bar and wine prices were also on the high side but this did not seem to stop people from buying them.
We don't want to dwell on this but in order to give a balanced review we feel we should mention the service which can be quite indifferent. We were met and shown to our room by Chris who seemed to go through the motions but didn't want to engage in conversation or be bothered with questions. He also waited our table for dinner on Saturday evening and breakfast on Sunday morning. The breakfast took an absolute age to arrive and by which time the Tea and Coffee were cold. There just seemed to be very little interaction with the guests. However by contrast we were served on Friday evening and Saturday morning by Gavin (we think as we completely forgot to ask his name and didn't see him again!) who made conversation and seemed to genuinely care when asking if everything was OK. He also went to great lengths at breakfast to ask what we were planning for the day and provided a small map to get us to the North Wales coast and what to look out for. Great customer care and takes the rating for service from "average" to "very good"!
There are far more positives than negatives and, as mentioned earlier, this will not stop us from returning and if you are thinking of visiting this neck of the woods you could do a lot worse than pay a visit to Manorhaus!

Room Tip: Ask for a room at the back
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chris-rosy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gavinvharris, Owner at Manorhaus Ruthin, responded to this review, 5 March 2013
We are glad you enjoyed your stay, using the sauna and steam room and our guest library. Your room Oriel 6 is our most compact and has an eaves ceiling, but it is well designed with a king size bed, drop down desk, concealed wardrobe storage and a 'Prince Charles Investiture Chair' to sit on.

The offer you stayed on was extremely competitive but rooms were allocated on a first come first served basis, and it was the last left. Although the room is fitted with secondary acoustic glazing, particularly loud banter from the street does sometimes affect light sleepers. We encourage guests who have particular requirements for extra space or quieter rooms to check out the website or give us a call for advice, as even with package offers, larger rooms are available with a small supplement.

Our restaurant pricing reflects the value we place on sourcing the best ingredients from local suppliers and sources, and then creating from scratch everything from stocks, ice creams, breads, jams and marmalades, chocolates or biscuits for cheese.

Many thanks for your review.
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Halifax, England, United Kingdom
1 review
Reviewed 20 February 2013

We stayed in Oriel 2 on 13th-14th February, quirky room comfy bed, well worth the money.
James made us very welcome on our arrival, in fact nothing was too much bother throughout our stay. Would HIGHLY recommend the Manorhaus, to anybody looking for a chilled out, relaxing break. And the private sauna, steam room was fabulous

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ken S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
101 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 13 February 2013

My partner and myself have just returned from our two night stay at Manorhaus, we booked this through KGB deals for £99 with breakfast.
Due to reading previous reviews about the standard rooms being quite small and due to my partner being above 6ft I decided to upgrade our room to a superior room for an extra £25 a night, we stayed in Oriel 8, it was a lovely room with a gorgeous view over the mountains. The room was on the small side but big enough for a short break and the bath was a welcoming addition after a long day walking. The bed was very comfortable and with black out blinds and curtains we had an excellent nights sleep. The only downside to the room is the minor blemishes such as shower curtain rings rusting, the window not closing properly, scuff marks on the walls, these are very cheap to fix and in no way spoilt the trip.
Gavin made us feel welcome and was attentive to our requests, we visited the restaurant on the first night which was second to none and ate our dessert in the cinema whilst we watched a film which was a nice touch. Unfortunately we didn't have time to use the spa so cannot comment on this.
The breakfast was lovely, the first morning we opted for a full welsh breakfast and the second morning we both had eggs benedict, everything was cooked to perfection.
I would recommend this hotel to anyone in need of a relaxing break.

Room Tip: The website shows the individual rooms but Oriel 8 was lovely.
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 3Bodsters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Somerset
Level Contributor
55 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 9 February 2013

We stayed in Oriel 1 earlier this week as the fourth hotel of our week's touring holiday. I'd booked this room because my husband and I are very fond of Venice and the very detailed website for this property showed some lovely pictures from this Venetian-inspired room. It was a cosy and comfortable room, with some interesting artwork and lots of little extra touches like the DVD player which we used to play some of the films from the library upstairs, and the invitingly soft feather duvet and faux fur throw on the bed. The shower in the wet room was lovely, plenty of power, and the towels were thick and fluffy. The only problem with the wet room was trying to use the toilet again after we were dressed but before the floor had properly dried out - we would have been better off taking our trousers off again!
We ate in the restaurant on the first night - amazing! The quality of the food justified the price, and the flavour combinations were divine. I did struggle initially to choose from the menu as there seemed to be an awful lot of sweet potato in the mains choices and I'm not a fan of either parsnips or sweet potato. I paid the supplement to have the Welsh beef fillet and it was exceptional, even with the sweet potato chips. My husband chose the duck breast and said it was fantastic. The cheeseboard I had afterwards was quite simply the best I have eaten for many months, such a relief that someone knows how to select, keep and serve cheese properly rather than sticking a trio of supermarket cheeses straight from the fridge onto a plate and calling it a cheeseboard. Full marks!
We were served throughout our stay by Chris, who offered efficient, discreet and polite service. Breakfast the next morning had a lot to live up to after the previous night's meal but I'm happy to report that it did. The ingredients of the cooked Welsh breakfast were fresh and I'm certain were also local. The marmalade and jam were served in a big jar with little dishes for you to fill yourself and take back to the table. Alas, we only had two pieces of toast each to spread them on, I could easily have eaten another slice. The coffee was fantastic and we did ask for a second cup each.
We were out all day touring the area, taking advantage of the sunshine to see as much as possible so we decided to eat out on the way home from Llandudno, but it was very good to get back to our cosy bedroom and relax after a hard day's sightseeing. If we hadn't been so tired we would have liked to try out the cinema or the hot tub, maybe next time. Ruthin makes a good base for North Wales and Chester trips, as well as being a pretty little town in its own right, but I've also got my eye on a stay in their other property in Llangollen now.

Room Tip: The website gives great details for all the rooms to help you choose the one you want.
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank megtheminx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Manorhaus Ruthin

Property: Manorhaus Ruthin
Address: 10 Well Street, Ruthin LL15 1AH, Wales
Region: United Kingdom > Wales > North Wales > Denbighshire > Ruthin
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
Ranked #5 of 15 B&Bs / Inns in Ruthin
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Manorhaus Ruthin 5*
Number of rooms: 8
Official Description (provided by the hotel):
Manorhaus is a boutique style eight-bedroom townhouse restaurant and gallery in the centre of Ruthin, a historic market town nestled in the Vale of Clwyd. A Grade II listed Georgian building, its original features have been juxtaposed with stylish modern interior design and 21st Century facilities, including mini fitness room; guest library with magazines, books and dvd's; private cinema; sauna and steam room. ... more   less 
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Also Known As:
Manorhaus Hotel Ruthin
Manorhaus Ruthin Wales

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