My boyfriend and I stayed for 2 nights (using a Living Social voucher) and I don't think we've ever been so disappointed with a hotel. Judging from the other reviews, it seems that we were unfortunate to only be served/attended to by Christopher throughout our stay. There was no warmth or friendliness when we arrived, he was nowhere to be found for the majority of our time there (on one occasion we had to ring the front doorbell in order to get his attention, as there is no bell on reception) and we actually felt rather like second class citizens. A small point but at breakfast on the second day we weren't offered toast. Whilst everyone else around us was spoken to courteously, we were almost given the silent treatment and felt as though we had done something to offend him. We wondered whether, as he'd already got our money, he couldn't be bothered to be nice and welcoming.
The room (Oriel 7) was nice enough although not 5 star standard. I think it must have been the cinema room previously as the projector mount is still on the ceiling and there are holes in the wall where the screen must have hung. The bathroom extractor fan is far too small for the room and, given that we were instructed to leave the door shut whilst showering as not doing so sets the fire alarm off, everything in the bathroom ended up being soaking wet. There was broken aerial in one of the bedside drawers and a broken DVD player also in the room. Why not just remove them? The list of "don'ts" in the in-room information pack is rather staggering and we did feel rather like we were staying in a hostel on a school trip, being told not to be naughty. The phone in our room didn't work and on enquiring with Christopher (after we eventually found him) he said that they knew there was a problem with the phones. Why weren't we advised of this on check-in? The radiator in the room clicked constantly while on so it was either deal with a poor night's sleep or be very very cold. Neither were a great option.
The bed itself was large, soft and comfortable but this was tainted by the sheer volume of dust on the headboard and bedside tables (see photos). So much in fact that it was becoming a nasal irritant and finally we had to clean the services down ourselves. It was only then when started moving items to clean and we saw the tissues and balling of dust particles that we realized just how thick the dust was. It became apparent on the second night, post house-keeping visit, that the only thing they did was remake the bed and empty the bin.
The private cinema is a nice touch and while it allows you to watch an extensive selection of movies or even your own DVDs in a rather special way, actually booking the cinema was the most difficult part, not because of a full reservation list but once again due to the distinct lack of staff or any means to gain their attention.
We saw no other staff anywhere else in the building. Walking into the restaurant or bar is exceptionally unwelcoming when there is just no one to seat or serve you. So if you can't find Christopher and you obviously can't call down for food your only option is to eat out because you can't bring ANY food back, it's against the rules and you'll be fined up to £200 (as I believe the "Welcome" booklet said). Being a small town there isn't much available that isn't take-out but we managed to find somewhere to eat in the evening and decided to head further afield for the rest of our meals. Staffing is the main issue with the Manorhaus. Christopher seemed to be the only person there and, while breakfast was great, aside from the lack of toast, the house keeping isn't up to scratch. Any kind of service is inaccessible and, quite honestly, Christopher is so unwelcoming you're almost glad he's that difficult to get a hold of.
We won't be back.
- Official Description (provided by the hotel):
- Manorhaus is a boutique style eight-bedroom townhouse restaurant and gallery in the centre of Ruthin, a historic market town nestled in the Vale of Clwyd. A Grade II listed Georgian building, its original features have been juxtaposed with stylish modern interior design and 21st Century facilities, including mini fitness room; guest library with magazines, books and dvd's; private cinema; sauna and steam room. ... more less
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- Also Known As:
- Manorhaus Hotel Ruthin
- Manorhaus Ruthin Wales