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“don't know” 1 of 5 bubbles
Review of Hampton by Hilton Newport East

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Hampton by Hilton Newport East
Ranked #1 of 2 Hotels in Magor
Certificate of Excellence
south chard, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“don't know”
1 of 5 bubbles Reviewed 30 October 2013

awful, dead and live flies by the dozen, heating did not cool despite following staff instructions. Breakfast no healthy option evening meal limited, poor choice, only healthy option = salad and it was too cold for that. noise in corridor after 11p.m.

  • Stayed October 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
1 Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this review, 4 November 2013
Many thanks for taking the time to give us your views.
We try very hard to make this Hotel a fantastic place to stay, and helpful feedback like this is very useful.
It is true we do offer informal dining within the Hampton brand, but I am pleased to say we will have launched a new menu within the last 2 weeks which is offering a wider range of dishes than previously, I am disappointed you could not find anything to suit your requirements on this occasion as we have tried to cater for all needs.
As far as I am aware all Hampton's are working to the same breakfast specification so again I am disappointed it was not to your satisfaction. I will be passing your comments regarding healthy alternatives to the Brand as we are always looking to improve our offering.
Please accept my apologies for the flies you found in your room. We did indeed have a swarm of cluster flies arrive at the property which lasted for a few days. I can assure you this type of fly are totally harmless, but of course they are most unwelcome in bedrooms.
I have processed a refund to your card today for the inconvenience you experienced during your stay and hope that if you are ever in the area you will give us a chance to show you what a great brand Hampton is.

Roger Goldsworthy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,234 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (142)
Date | Rating
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English first
Ripon, United Kingdom
Level Contributor
6 reviews
3 of 5 bubbles Reviewed 29 October 2013

The hotel and rooms were great with good facilities generally although very suprised there was no hair dryer in rooms.The fitness room was quite good but the water machine wasn't working so i think particularly as the hotel had a lot of sporting people there,they should have made alternative arrangements of bottled water .Sadly the breakfast was a disaster as the hotel had not made sufficient provision and they ran out of absolutely everything and caused big delays,piecemeal breakfasts,long queues disgruntled customers and a very poor experience which nearly spoiled all the good stuff.They knew they were full so no excuse i'm afraid.

  • Stayed October 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Skoosh

Helpful?
Thank kris588
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this review, 4 November 2013
Thank you very much for your review.
Enormous effort has gone into creating this new UK brand, with the aim to deliver the best Hotel experience within the focused service sector.
The key to delivering this ambition is not only to build high quality Hotels with top of the range fixtures and fittings, but to ensure the quality of the service and welcome match this aim.
Whenever we fail to deliver the high level of standards and service we aim to provide we take these comments very seriously and review what we need to do to rectify these failings.
When this is recognised with comments such as this my whole team are challenged to try even harder to make every stay for our guests a great experience.
Thank you
Roger Goldsworthy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Staffrdshire, United Kingdom
1 review
5 of 5 bubbles Reviewed 28 October 2013

Recommended... Clean, friendly and well located hotel in close proximity to towns and places of interest in and around South Wales and North Devon. The hotel is to get to from the M4 and has ample parking for the individual or large groups.

  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this review, 4 November 2013
Thank you so much for this review,
We will have been open 3 years as of September 14th and I am pleased you comment on it still looking like new as we take great care in the upkeep and maintenance of the Hotel.
We work hard every day to make the building spotless, and work closely with our team to ensure they give great service and offer the relaxed friendly environment we wish to create
Please come and see us again soon
Roger Goldsworthy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 28 October 2013

Excellent hotel, friendly staff, re-vamped menu and something on it for everyone. Small gym, very clean hotel. Stone throw from M4 junction, so easy to get onto main routes. Hotel has a friendly relaxed atmosphere with attentive staff always there to help. Lovely breakfast,quick and easy self service.

  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Helen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this review, 4 November 2013
Thank you so much for this review,
We will have been open 3 years as of September 14th and I am pleased you comment on it still looking like new as we take great care in the upkeep and maintenance of the Hotel.
We work hard every day to make the building spotless, and work closely with our team to ensure they give great service and offer the relaxed friendly environment we wish to create
I am also pleased to say, we have now introduced free WI-FI throughout the Hotel as another benefit to our guests,in addition to our great free breakfast and free parking.

Please come and see us again soon
Roger Goldsworthy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 16 October 2013

Good value, friendly staff, very nice standard of rooms, small but usable gym, decent food & good complimentary breakfast, a pleasant stay with my daughter although its location for places to visit is its only downfall.

  • Stayed October 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank nick edric r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this review, 4 November 2013
Thank you very much for your review.
Enormous effort has gone into creating this new UK brand, with the aim to deliver the best Hotel experience within the focused service sector.
The key to delivering this ambition is not only to build high quality Hotels with top of the range fixtures and fittings, but to ensure the quality of the service and welcome match this aim.
Whenever we fail to deliver the high level of standards and service we aim to provide we take these comments very seriously and review what we need to do to rectify these failings.
When this is recognised with comments such as this my whole team are challenged to try even harder to make every stay for our guests a great experience.
Thank you
Roger Goldsworthy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 15 October 2013

Great and reasonably priced hotel. We got a great deal of £49 for an overnight stay for 2 adults including complimentary breakfast. Hotel was in great condition and breakfast was of a great standard and was hot. Great location next to the M4 (which you could not hear in your room) and the rooms were well decorated, quiet and dark.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Joanne J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this review, 21 October 2013
Many thanks for taking the time to give us your views ,
We try very hard to make this Hotel a fantastic place to stay, and helpful feedback like this is very useful.
I am pleased to say, we have now introduced free Wi-Fi throughout the Hotel as another benefit to our guests.
Please come and see us again soon.

Roger Goldsworthy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport, United Kingdom
1 review
5 of 5 bubbles Reviewed 15 October 2013

an excellent freindly hotel - very clean - for short or business visits - breakfast is basic but good - wireless now in all rooms an excellent improvement staff are always freindly and helpful near motorways for good access to SW and West UK

  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this review, 21 October 2013
Many thanks for taking the time to give us your views ,
We try very hard to make this Hotel a fantastic place to stay, and helpful feedback like this is very useful.
I am pleased to say, we have now introduced free Wi-Fi throughout the Hotel as another benefit to our guests.
Please come and see us again soon.

Roger Goldsworthy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton by Hilton Newport East

Property: Hampton by Hilton Newport East
Address: M4 J 23a; Wales 1 Business Park Newport, Magor NP26 3RA, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Monmouthshire > Magor
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #1 of 2 Hotels in Magor
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hampton by Hilton Newport East 3*
Number of rooms: 127
Official Description (provided by the hotel):
Hampton by Hilton Newport/East is proud to be the first newly built brand hotel providing the perfect location for a visit to South Wales close to Junction 23a of the M4 [Opened September 2010]. Start the day off while enjoying a relaxing hot & cold breakfast in our dining area or in our work zone with our free Wi-Fi or even back to your room for a high speed internet connection. With a focus on unfussy service & great facilities this contemporary hotel is only a 25 minute drive to Cardiff. With an enviable location close to the M4, Newport, Bristol & Cardiff the Hampton by Hilton Newport East hotel puts you near it all. We’re close to Cardiff City with Cardiff Castle, Millennium Stadium & Cardiff also Bristol Hippodrome. Newport train station is 8 miles away; Bristol airport and Cardiff airport are only 34 miles & 26 miles respectively. Whether you’re travelling for business or pleasure the Hampton by Hilton Newport East hotel puts South Wales and Southwest England at your doorstep. ... more   less 
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Also Known As:
Hampton By Hilton Newport East Hotel Magor
Hampton By Hilton Newport East Magor, Wales

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