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“very pleasant”

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Hampton by Hilton Newport East
Ranked #1 of 2 Hotels in Magor
Certificate of Excellence
Reviewed 16 June 2014

we had to find a place to stay while we visited an attraction in chepstow (10 miles away),we had not heard of the hampton so we thought we would try it .
it was a brand new hotel in the middle of a building site but that was not a big problem,the hotel was very nice and the staff very helpful.the room was very modern with air con (no opening windows)bed was comfy,bathroom very spacious no bath just a shower,the door of the wardrobe doubled up as the bathroom door !!!breakfast was self serve and was ample ,good variation ,,cooked ,continental,plenty of drinks .
all round it was a good hotel (as you would expect with the name hilton ) 8 out of 10

  • Stayed: June 2014, travelled as a couple
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1  Thank mickwitt55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this reviewResponded 25 June 2014

Many thanks for your comments.
We opened this Hotel in the September of 2010 just in time for the Ryder cup and ever since this the business has gone from strength to strength, our business park is continuing to develop and we are proud to soon be launching our exciting new authentic American themed restaurant in August called ‘Sawyers Bar & Grill serving a great range of home cooked American classics.
We all take great pride in our Hotel, and getting such positive feedback is a great encouragement to myself and all my brilliant team.
Please come and see us again soon.
Roger Goldsworthy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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953 - 959 of 1,435 reviews

Reviewed 16 June 2014

great hotel rooms clean modern, staff very helpful, easy to find just off the motorway.
only one down fall was the morning breakfast very poor :( shame really.
the food was bad the tables were dirty not wiped down also all the cooked food was dry and over cooked.the chief needs to take a walk out there to see peoples faces while trying his food.
but great rooms with aircon very nice place

Room Tip: ground floor r/h/side of reception
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  • Stayed: June 2014, travelled with friends
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Thank shenstonecars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this reviewResponded 25 June 2014

Many thanks for taking the time to give us your views,
We try very hard to make this Hotel a fantastic place to stay, and helpful feedback like this is very useful.
All the comments I receive are discussed with the whole team as we strive to learn from every response in order to continually improve our service and facilities.
In addition to all the facilities we offer at the Hampton Hotel we are opening a restaurant on site , which will up and running this summer.
We very much value the business we received from you .
Thank you for coming to stay with us please come and see us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

Very comfortable, spacious, contemporary hotel. Rooms are well equipped, very clean and pleasant. Lovely bathrooms. The restaurant is quite basic, not a great choice of dishes, but enough to do not be hungry. Good breakfast, choice of both continental and traditional food. The hotel is located within a walking distance to the village Magor.

  • Stayed: June 2014, travelled on business
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Thank DorotkaZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this reviewResponded 13 June 2014

Many thanks for your comments.
We opened this Hotel in the September of 2010 just in time for the Ryder cup and ever since this the business has gone from strength to strength, our business park is continuing to develop and we are proud to soon be launching our exciting new authentic American themed restaurant in August called ‘Sawyers Bar & Grill serving a great range of home cooked American classics.
We all take great pride in our Hotel, and getting such positive feedback is a great encouragement to myself and all my brilliant team.
Please come and see us again soon.
Roger Goldsworthy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

As a frequent guest I mostly experience something missing from the room or not in working condition or I find bedding or towels being dirty. They use low quality bread in breakfast, I have spotted mouldy fruits in breakfast and the cutlery and plates are not clean.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Hampton
Thank Mana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this reviewResponded 13 June 2014

Thank you very much for your review.
Enormous effort has gone into creating this new UK brand, with the aim to deliver the best Hotel experience within the focused service sector.
The key to delivering this ambition is not only to build high quality Hotels with top of the range fixtures and fittings, but to ensure the quality of the service and welcome match this aim.
Whenever we fail to deliver the high level of standards and service we aim to provide we take these comments very seriously and review what we need to do to rectify these failings.
When this is recognised with comments such as this my whole team are challenged to try even harder to make every stay for our guests a great experience.
All the areas you have highlighted will be improved , this I promise you .
Thank you again for your consructive feed back.

Roger Goldsworthy
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014

I stay here for business all the time, excellent friendly, fresh and clean hotel in an excellent location.Food is simple but always well presented, restaurant being built on site at present. Staff always helpful and friendly. situated just off the M4 on the edge of Magor.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Hampton
Thank Helen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this reviewResponded 13 June 2014

Thank you very much for your kind words,
Enormous effort has gone into creating this new UK brand, with the aim to deliver the best Hotel experience within the focused service sector.
The key to delivering this ambition is not only to build high quality Hotels with top of the range fixtures and fittings, but to ensure the quality of the service and welcome match this aim.
When this is recognised with comments such as this my whole team are encouraged to try even harder to make every stay for our guests a great experience.
We all look forward to seeing you again soon.
Thank you
Roger Goldsworthy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014

We stayed at this hotel on our way home from Cornwall. After staying in the Hilton Hotel in Newport we were able to compare it well and we loved it.

The hotel receptionist was polite, informative and the area was spacious. The room was on the third (?) floor and was roomy and clean.

We didn't eat our evening meal in the hotel and decided to go out to one of the recommended restaurants in Usk which was also delicious

Can't comment on the gym either as we didn't use it but it looked good and well maintained.

The breakfast was delicious and catering for a large amount of people was no easy task but the tables and food were all kept full and the tables clean. The staff were happy and took time to talk to you.

A perfect stop over with great service. The location was great with free parking!

  • Stayed: April 2014, travelled as a couple
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1  Thank Pip P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this reviewResponded 13 June 2014

Many thanks for your comments.
Hampton is a great new brand to the UK; it delivers a fantastic quality experience, including
free WI-FI, free parking and free breakfast, plus the unique 100% guarantee
We are proud to soon be launching our exciting new authentic American themed restaurant in August called ‘Sawyers Bar & Grill serving a great range of home cooked American classics.
We all take great pride in our Hotel, and getting such positive feedback is a great encouragement to myself and all my brilliant team.
Please come and see us again soon.
Roger Goldsworthy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

Lovely clean hotel. Nice size bathroom with great power shower and plenty of hot water.
Crisp clean bedding and nice modern fittings.
Very friendly helpful staff and a top buffet breakfast.
Ample parking also.
We only stayed for 1 night, wish we could have stayed longer.

  • Stayed: June 2014, travelled with family
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Thank Sian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
roger_goldsworthy, General Manager at Hampton by Hilton Newport East, responded to this reviewResponded 4 June 2014

Many thanks for your lovely comments.
It was a pleasure to look after you
When you next come back look out for our exciting new authentic American themed restaurant that will be opening in August called ‘Sawyers Bar & Grill serving a great range of home cooked American classics.
Please come and see us again soon.
Roger Goldsworthy
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton by Hilton Newport East

Address: M4 J 23a; Wales 1 Business Park Newport, Magor NP26 3RA, Wales
Phone Number:
Region: United Kingdom > Wales > Southern Wales > Monmouthshire > Magor
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #1 of 2 Hotels in Magor
Price Range: £46 - £97 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton by Hilton Newport East 3*
Number of rooms: 129
Official Description (provided by the hotel):
Hampton by Hilton Newport/East is proud to be the first newly built brand hotel providing the perfect location for a visit to South Wales close to Junction 23a of the M4 [Opened September 2010]. Start the day off while enjoying a relaxing hot & cold breakfast in our dining area or in our work zone with our free Wi-Fi or even back to your room for a high speed internet connection. With a focus on unfussy service & great facilities this contemporary hotel is only a 25 minute drive to Cardiff. With an enviable location close to the M4, Newport, Bristol & Cardiff the Hampton by Hilton Newport East hotel puts you near it all. We’re close to Cardiff City with Cardiff Castle, Millennium Stadium & Cardiff also Bristol Hippodrome. Newport train station is 8 miles away; Bristol airport and Cardiff airport are only 34 miles & 26 miles respectively. Whether you’re travelling for business or pleasure the Hampton by Hilton Newport East hotel puts South Wales and Southwest England at your doorstep. ... more   less 
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Also Known As:
Hampton By Hilton Newport East Hotel Magor
Hampton By Hilton Newport East Magor, Wales

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