I arrived with my girlfriend and another couple for a spontaneous evening meal out. We are students and were taking advantage of the 20% off Tuesday Grill Night. We had drinks beforehand while we waited for a table to be set up. The setting is nice, in a homely sort of way; I visit the pub occasionally for a pint and so am familiar with the location.
We ordered our food, I chose the smoked salmon fishcake followed by a rump steak cooked rare, while my girlfriend picked the vegetarian chilli.
The service was dismal, owed exclusively to the lacklustre approach of a short-haired woman working front of house. The first problem occurred when my girlfriend's coke tasted off and another member of our group, with a history in the service industry, thought the post mix and gas needed changing. She informed this waitress, who was apparently already aware of this. In other words, as changing the coke may have been too much of a task for her, she sent it in the hope that my girlfriend would drink it without complaint.
The second instance occurred when my girlfriend, having received her chilli without the side order of guacamole included with the dish, asked me to mention it. Upon doing so, the waitress stated that the 'guacamole comes separately' and would have arrived moments later. Had I not mentioned it I doubt the guacamole would ever have appeared.
My fishcake was flavoursome and the relish served with it complemented it nicely. My steak, if a little overdone, was tasty as were the chips, peppercorn sauce, mushrooms and side salad.
I would suggest that the management ought to better train their front of house as our evening was dampened not by the food but by the service.
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