We have just checked out of the college guest house two days early, having only stayed one night of a planned three. We had problems with the flush on our toilet - which meant the toilet didn't clear - and could not get any hot water at 5pm after returning from a day out. As we were going out for the evening the owners said that they could fix the toilet while we were out. However, when we left our key with them we were told, completely without apology, that the toilet wouldn't be fixed during the bank holiday weekend as they would not be able to able to find someone to fix it. We were also told that if we weren't happy we would have to find somewhere else to stay - so we did, and received a partial refund. A shame really, as the location was okay, the room comfortable enough and the breakfast had been quite good. We were just very disappointed at the owners' handling of our request for assistance and their rude approach to paying customers.
- Official Description (provided by the hotel):
- We are a grade ll listed building built in 1837, All our 8 rooms are ensuite a day are 4 star guest house graded by THE AA and VISIT WALES. We try use local produce from Pembrokeshire eggs from our own chicks when they laying. We have a guest lounge with a microwave so you can save money by cooking your own meal. There is some free parking in Hill st but limited or use the car park across the road max £1.50 for 24 hour. We have bike hire on Daily hire. There is also a leisure centre 80mts away with a swimming pool open from 6.30am. ... more less
- Reservation Options:
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- Also Known As:
- College Guest House Haverfordwest, Wales - Pembrokeshire