After booking this hotel as a surprise for my partner, I had very high expectations due to the previous reviews and comments.
From the moment we arrived we were disappointed.
We parked up in the car park behind the hotel and paid £2 as we were too early for check in which we didn't mind, so had a walk around the town.
On return to the hotel we told the receptionist that we had parked there, she asked for our reg number and said that they didn't have an parking permits left so we would have to pay, even though the booking documents stated parking was included.
We were then given our keys and were told that we were “unfortunately on the 2nd floor”, meaning it was the top floor which we didn't mind. Got to the 2nd stair case and had to let ourselves through a roped barrier which was odd.
Into the room, really small room, cracks across the wall and a cot taking up most of the room which we were confused of as the booking was made for the two of us.
The bath room wasn't very inviting due to the side panel of the bath hanging off.
Unpacked our bags and went out for a walk. Came back later that night and the cot been taken from our room.
Decided to take a relaxing soak in the jacuzzi bath, both in and … no jacuzzi. No instructions on how to use it. Got out, only one bath towel and one hand towel. Hand towel to soak up the leaking bath so had to share the bath towel.
Later on after seeing an unlabelled switch near the skirting-board in the bedroom realised that this should be on to active the jacuzzi.
Bed time. Lots of noise from the ground floor late into the night.
Finally fast asleep to be woken up with the fire alarm that was turned off before we could get to the door. Then woken up from what sounded like an external generator.
We handed our key into receptionist, there was nothing spoken from her. No how was your stay or apology for the previous night.
Getting into our car and another receptionist runs out after us and tells us we have an outstanding balance. Apparently the payment doesn’t go through on their website so I had to embarrassingly pay with my card there and then looking like we had tried to make a run for it.
:( so not the greatest of experiences and a waste of just under £100.
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- Also Known As:
- Knighton Hotel Powys