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Reviews (996)
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699
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All reviewsthe main househot tubbeautiful groundsafternoon teaevening meallovely suiteswimming poolsmall gymsecret escapespar golf courseupgraded to a suiteseparate buildingrelaxing breakwine listlounge areahotel groundswonderful hotel
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8 - 13 of 996 reviews
Reviewed 3 weeks ago via mobile

I agree with all the reviews on here! The front of house staff are absolutely superb! The welcome, the room, the grounds, the spa all wonderful!

Only reason for less than perfect was we had a couple of issues with our dinner that weren’t really handled very well!

My duck main was over cooked and instead of being checked on, we had to flag someone down. The staff in the restaurant were very young and whilst very sweet, lacked experience. So hubby ate his dinner, whilst mine was redone and then I ate mine - have to say the second time round it was perfect. My “mousse” dessert had either not set or melted, so it was more of a mushy mess. The biggest issue for us was that we chose a very expensive white wine for our starters with the intention of red for our mains. Without telling us, the wine hadn’t been chilled and in the warm weather was actually not drinkable, but they opened it before we sat down so we weren’t given the opportunity to choose something else. We yet again had to flag someone down to add more ice. The wine did not become drinkable until the end of our main course so we sat through most of our dinner without a drink! Obviously we gave up on the red! We were unable to get anyone’s attention to ask for something alternative to drink whilst we waited what turned out to be 30 minutes for a chilled white.

This is simply down to lack of experience on the waiting staff part! There didn’t seem to be any obvious sign of leadership! Yet in the lounge area, the 2 gents serving were absolutely on the ball!

So our dinner let everything down really.

I also was not keen on the lack of bar to fetch your own drinks. I appreciate the table service, but sometimes it’s difficult to get anyone’s attention and you feel a bit of pain going inside looking for someone to serve you! I would much prefer the option of going to bar myself!

That said we had a lovely stay, the room was lovely, we stayed in the Master suite. The staff aside from our poor restaurant experience really were absolutely lovely, it’s a very friendly place and I would certainly come back again and recommend to anyone.

Stayed: June 2018, travelled as a couple
Thank Hoppo74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Great hotel, everything about it was excellent - staff, room, location and food. The spa was good with a lovely pool. Upgraded on arrival without having to ask - great staff and service. Will definitely return.

Stayed: June 2018, travelled as a couple
Thank PeterG1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Just come back from a two night break in lodge room 9. Could not fault. Staff, cleanliness, hospitality, food all great. From when we where greeted at reception by Zoe to checking out was fantastic. Definitely want to go back.

Stayed: February 2018
Thank SuzzyLiverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Just come back from a Sat-Mon stay at Lake Country House and spa. Highly recommend it...we stayed in a lovely Lodge suite room with a separate sitting area and nice big windows. Breakfast and evening meal was delicious. Staff very friendly and helpful. Good swimming pool. House is surrounded by lovely grounds where you can try tennis, golf and croquet. Nice place to go and totally relax.

Stayed: June 2018, travelled as a couple
Thank arabella400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Stayed here this weekend just been with my boyfriend and our dog for my 28th birthday weekend. We were here for 3 nights and not one negative word to say about it. We absolutely loved our stay here. We wanted to go somewhere with a pool and which was dog friendly, this hotel is just what we wanted and more. We were made to feel very welcome and relaxed right from the start. We were given a ground floor room with our dog which was nice and easy. We were allowed to dine with our dog Yasmin as well which was lovely. The grounds of the hotel and the spa are lovely as well. It was a very relaxing break and we will definitely be back again at some point. Thank you

Stayed: June 2018, travelled as a couple
Thank 19Anna90xx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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