We are 3rd time returning visitors in as many years. Always as you walk through the door do your worries leave your head and you relax and chill, but unfortunately this time we had booked 2 rooms, one for myself and husband and one for my friend and her husband. But unfortunately there was only ours booked on system this made me feel awful and the fact we booked identical rooms our friends were accommodated but in a lower grade room it clearly was smaller i.e. the room itself the bathroom and bed so was very obvious it was not what they were expecting. There was no apology or offer of another room the reception staff would have known it wasn't satisfactory as ours was far more superior.
Otherwise the food, restaurant staff and the staff at the tavern were all very nice. We still had a nice break weather was lovely too, but every time we went to our rooms I felt awful that somehow the original booking was lost and our friends were not in a room they should have had.
I even put my phone on speaker on booking and my husband heard the booking as I asked the receptionist to repeat our booking details. Very disappointing service.
- Official Description (provided by the hotel):
- Built in 1890, this privately owned 4 star Victorian Country House Hotel & Spa is elegant, yet relaxed. Positioned on the fringe of Snowdonia within a 24,000 acre nature reserve, the hotel offers a unique and incomparable setting: hosting one of the most famous picturesque backdrops in Mid Wales. The hotel has 52 individually decorated bedrooms, 35 affording lake views and some with special features such as balconies and four posters. ... more less
- Reservation Options:
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- Also Known As:
- Lake Vyrnwy Hotel Llanwddyn
- Lake Vyrnwy Hotel And Spa
- Hotel Lake Vyrnwy
- Lake Vyrnwy Hotel & Spa Llanwddyn, Wales, UK