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“Horrible, awakened by dog both nights, filthy room, lying employees”

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Las Cabanas del Capitan
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Horrible, awakened by dog both nights, filthy room, lying employees”
1 of 5 bubbles Reviewed 25 May 2013

Made complaints about urine soaked couches, nothing done. First night owners dog, owner not there, barking non stop at 4am.. Told desk, they didn't do anything about it. Second night same thing. I reported on checkout, person at desk wouldn't give mgr name without argument. I got response from general manager that basically said no refund, total BS. She said they are safer because of dog, yeah or was that the security guard that I found asleep watching the gate. On top of that I was overcharged. DO NOT stay here!! They are liars, and scumbags.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cgollihar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristóbal A, Director de Relaciones con Clientes at Las Cabanas del Capitan, responded to this review, 2 June 2013
Hello:

Thank you for your comments. All our guest's reviews help us to improve and we really take them into consideration.

As I answered to your travel partner just in the review above or behind this one, you may be confusing the smell with HUMIDITY, which is a very common smell in coasts. With us it is absolutely impossible to have a mattress smelling to urine as we have a very strict cleaning standards and supervising, in case the latest guest before you had an accident the mattress should have been changed.

It is true, the owners live right upstairs with their dog. However, the dog gets out directly to the street and never stays on the hotel grounds; if you say he staid, I will remind all the employees what the policy is. Please note that he just barks spontaneously and definitely there is more noise on the streets (people, cars and street dogs) than the noise the local dog makes. The owners have always had a dog and this comment and your travel partner's are the first complaints about it. Pets are not allowed in the property to guarantee quality to our guests.

Regarding the overcharge, it's important to clarify that sometimes foreigners pay less and sometimes they pay a little more than expected. This is because of the currency exchange rate your bank charges their customers. All will depend on your bank's rates; we charge what we are supposed to charge. I don't like this as well; as a proof, try to use different cards out of your country during the same day and you will notice that the exchange rate will be different.

Once again, thank you for your comments. Have a great week.

Regards!!!!
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285 reviews from our community

Traveller rating
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    30
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    27
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183
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • Polish first
  • Spanish first
  • Any
English first
Pt Townsend
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 3 April 2013

Came back after a two year hiatus and found Cabanas to still be a super place. Excellent grounds and great location. My only gripe was the hardness of the bed in room 6. Great pool right on the beach. No restaurant but close to several.

Room Tip: Single rooms rather noisy in the morning when garbage trucks pick up.
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  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hawksec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 25 March 2013

Recently returned on March 9th from a wonderful 2 week vacation at Las Cabanas del Capitan. I spent the first week in their basic room. It had a kingsize bed, pullout couch, shower and toilet...very basic so I then requested an upgrade to a bungalow. Best decision ever.
The bungalows have 2 double beds... one is soft and one is firm... to please everyone I guess...I liked the soft one. Also had an open air kitchenette with a fridge, hotplate, pots and pans, dishes and silverware. There was drinking water on a stand in every bungalow...very handy.
I really liked having the fridge to always have a cold beer and the freezer to hold ice. By the way the have a huge ice machine available on site for all the patrons to use. The hotel rooms are all non-smoking and there are 2 designated smoking areas.
The chairs around the pool are the super comfy ones and the pool is heated as well. The hotel is beach front and you are in the ocean in a minute. They also provide 2 towels for beach use.
They have security walking around all day and night. The hotel is locked up from the beach and street at around 10 o'clock at night and you must buzz for security to let you in... I felt very very safe.
My daughter and boyfriend who were staying at another resort stopped in to visit several times. They were stopped by reception and asked the first few times where they were going, so staff are paying attention who is walking around.
I found reception staff very helpful and accomodating and cleaning staff excellent!!!
The hotel is centrally located as well.
I have already put a deposit down for next year and my daughter and another friend will be joining as well!!
Can't wait to return!!

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dianamyte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristóbal A, Director de Relaciones con Clientes at Las Cabanas del Capitan, responded to this review, 27 March 2013
Hello...

We are so glad you enjoyed your holidays with us... We will always keep trying to improve and all these comments motivate us.
Certainly, we offer 1 firm and 1 soft bed in rooms with 2 beds to try to please as much guests as we can, usually, if guests require when booking 2 firm beds or 2 soft beds we try our best to accommodate their needs.

Hope to see you soon, and have a nice return.

Regards!!!
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Gibsons, Canada
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 14 January 2013

My family (two teenage kids , wife and myself) spent 10 days over Christmas at Cabanas del Capitan and found it to be very enjoyable . We had booked a suite (which are all ground level) and found it to be spacious , well equipped and clean . One bedroom with two queen beds , air conditioning , (sporadic WIFI) , satellite LED TV , two bathrooms with showers , two futon beds in the living area as well as a kitchen with full size fridge , gas cooktop , toaster , blender , coffee maker etc. The grounds and building are well cared for and the staff is courteous and efficient (they run a tight ship here!). The location is on the beach right in the middle of the town (super-convienient!) and apparently no vendors can set up on the beach in front. Cabanas del Capitan is not an overly polished resort instead it has rustic laid back vibe that my family and I really enjoyed , if you want the Hilton experience this is not it , but if you want to stay at a relly neat place this is a pretty good bet . We would definately stay here again.

Room Tip: There are three suites , try to get the suite closest to the beach (better view!)
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  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank christopher t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristóbal A, Director de Relaciones con Clientes at Las Cabanas del Capitan, responded to this review, 16 January 2013
Hello:

Good to know you and your family enjoyed your holidays with us!!! We'll try to keep running and improve the hotel everyday, so you may find a new surprise when you return!!!

Have a nice and healthy year

Regards!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mazatlan
Level Contributor
89 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 9 January 2013

We stayed in Las Cabanas Del capitan in December 2012 and enjoyed our visit very much. The units basically a one bedroom with a kitchen in the open air. The kitchen is well sheltered and private so worked quite well.
The chairs by the pool were a pleasant place to sit and there is a large Palapa to sit under if the sun gets too hot.
The property is well kept and clean, the staff are constantly sweeping and mopping the drive, and the walks and the stairs.

Room Tip: The ground floor backs on the beach access and there is more street noise
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mazmurray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristóbal A, Director de Relaciones con Clientes at Las Cabanas del Capitan, responded to this review, 12 January 2013
Hello: Glad to know you enjoyed your stay with us!!!. Every day we try to keep the good service and quality and why not, make it better. See you soon again and have a good year!! Regards!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saskatoon, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 3 December 2012

We spent four weeks at this resort in 2012 and will be returning in 2013.

Our experience at this resort was excellent and we look forward to returning in 2013. We were on the second floor last time and are disappointed that we could only get a ground floor bungalow for our return visit even though we made our 2013 reservation before we left in 2012. It appears that many couples return year after year which indicates how popular this resort is.

Room Tip: book early
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sher5_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristóbal A, Director de Relaciones con Clientes at Las Cabanas del Capitan, responded to this review, 5 December 2012
Hello:

Glad to know our guests enjoy their experience with us!!!. Looking forward to see you again!!!

Regards!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento, California
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed 26 July 2012

On making reservations with the hotel by telephone, I was told I had to confirm by email with the details of my reservations e.g. Name, dates, number in party even though I gave a credit card to confirm my stay. I sent an email as instructed to their reservations email address. On arrival, they said I didn't have a reservation. I had to then pay for a more expensive room because of this error on their part. The room was in deed very rustic especially for the price. The sleeping area was quite small for four people and one of the beds was just a foam mattress with no support so it was very uncomfortable. The bathroom was even smaller with barely room to towel off and the towels themselves left a lot to be desired plus they only gave us two pool towels which made no sense. The open aire kitchen area was much bigger but wasn't equipped with essentials such as matches to light the burners, or a can opener, or even dish soap to wash dishes which I find to be very unsanitary for all guests who use these kitchens. Their hot tub was out of service so the swimming pool was the only best part of the hotel.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank LadyDaga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristóbal A, Director de Recepción at Las Cabanas del Capitan, responded to this review, 28 July 2012
Hello:

Thank you for your comments... I would like to clear up some situations we had in your reservation.

1.- Certainly you booked by phone, but, for our customer's security we require an authorization to charge the deposit to your credit card, and this authorization must be done by fax or e-mail. If we don't get your acquiescence we don´t charge the deposit and reservations are cancelled. By the other hand, we did not send you a confirmation number so when you arrived your reservation was rightly cancelled.

2.- In order to meet our customer's satisfaction all bedrooms with 2 beds in our hotel have one soft and one hard mattress.

3.- We are one of the few hotels in Guayabitos that provide pool towels with no extra cost; certainly we are just able to lend 2 towels per bungalow. Bathroom towels are provided completely, one towel for each person per day.

4.- We wash and sanitize dishes before a new guest comes. You have maid service daily, but dishes must be washed by the guest during it's stay.

5.- Yes, the hot tube was broken for 5 days in July. Sorry about that. Now it works perfectly.

Regards!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Las Cabanas del Capitan

Property: Las Cabanas del Capitan
Address: Retorno Jacarandas #88 | Beach front location, Rincon de Guayabitos, Mexico
Phone Number:
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Rincon de Guayabitos
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 19 Hotels in Rincon de Guayabitos
Price Range (Based on Average Rates): £
Hotel Class:3 star — Las Cabanas del Capitan 3*
Number of rooms: 20
Official Description (provided by the hotel):
Front-beach hotel with pool, jacuzzi, gardens and bungalows with kitchen with all cooking facilities. Weekly and monthly rates available. ... more   less 
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Also Known As:
Las Cabanas Del Capitan Hotel Rincon De Guayabitos

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