I don't even know where to start with this place but if you are looking for a relaxing, enjoyable vacation DO NOT STAY HERE.
Lets start with the customer service and arrival. Being part of the time share we checked in on a Saturday. We took a red eye out the night before and arrived at the hotel around 11:30am. I had called the week prior to let the staff know we would be arriving early to see if they could accommodate us with early checkin. The representative said she would leave a note and they could try to arrange something before checkin at 4 but nothing was promised, understandable (upon our arrival that note had disappeared of course.) After getting to the resort and learning our room was not available, we went to the grocery store and returned around 1. They had told us our room should be ready in about 20 minutes. THREE hours later, our room was still being "cleaned." Last time I checked it does not take 6 hours to clean a one bedroom condo, when the guests staying there earlier checked out at 10. Because the staff was being extremely rude and anything but accommodating, I asked to speak to the manager, thinking I would get some sort of decent customer service. But no, the manager was one of the worst employees I've ever dealt with in my life. She was rude, catty, and had the worst attitude. She explained how she had no control over the housekeeping and didn't know what was going on. If you call yourself a head manager you better know what's going on with your hotel. The women (staff) then proceeded to talk in Spanish, obviously unaware that two people in our group speak Spanish. She overheard the maid on the Walky talky say the room was ready, but somehow we waited another 40 min to get out room keys. Like I told the manager, I understand checking is at 4 but they could have at least tried to accommodate us a little better. Okay, enough about the checkin.
The room: as I stated we had a one bedroom, one bathroom that accomated four people. The room was filthy, which made it hard to believe they had been cleaning it for several hours. The bathroom was old and the shower, oh my...lets just say you wouldn't want to drop your soap on the floor. There was little bugs in the kitchen and we had to rewash all of the dishes from the cabinets because there was left over food on them. Myself plus the three other guests had 5+ bug bites that we would wake up with, obviously from the beds. In order to get our sheets changed we had to go down to housekeeping to exchange sheets and make our own beds. Same went for towels. Not to mention housekeeping closes before SIX! We stayed for a week and someone finally came the day before we left to mop and sweep our floors after we had asked them to come several times but instead they handed us a tiny broom to do it ourselves.
The daily fee we paid for: supposedly the daily fee includes wifi and chairs by the pool/beach. But that's funny because the wifi didn't work AT ALL and we had no service our whole vacation until we left the hotel. We also paid for cushions for the lawn chairs and umbrellas by the pool. When we went to ask for cushions for our chairs the gentlemen was completely rude and acted like we were totally putting him out of his way while he was eating when he was supposed to be working. Then they came around and picked everything up at 4:30 in the afternoon!!!!! One day we went down at 3:30 and he wouldn't give us cushions because it was "too late." Talk about LAZY. We also called down to get a cab several times but of course no one would answer so we had to hail them off the street ourselves.
The remainder of our stay was a constant hassle and did not improve. Do not make arrangements to stay here!
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- Also Known As:
- Golden Strand Ocean Villa Hotel Sunny Isles Beach
- Golden Strand Ocean Hotel
- Golden Strand Ocean Villa Resort Sunny Isles Beach, Florida