Staff outstanding with courtesy. It took 3 tries for them to get our room keys correct with each ‘new’ set of keys only one worked and it only gets worse from here. When we called inquiring about the Wi-Fi they said to try it again and to call again if it continued not working, so we did. They sent the ‘maintenance’ guys that came to help with the bad key cards. Not IT folks so they were no help – very pleasant but couldn’t help. The guy at the front desk called and said our computers would not allow us to use Wi-Fi?????? We use these computers all over the country with ease so that statement was ridiculous. When seeing the maintenance guy the following day he stated many people were having problems too.
Twenty-four hours into our stay and we are now on our 11th set of key cards after maintenance ‘fixed’ the door not once but twice. The front desk kept telling us to keep the cards away from our cell phones. We had. It was the door all the time. Fixed twice…all bad.
Our first morning in the room, we had someone with a KEY trying to get in. Thankfully my husband had just returned to the room and put the deadbolt in place or he would have walked in on me. The lady at the front desk apologized for giving someone a key to our room as she thought it was vacant. Apparently she hadn’t checked as we had it reserved for multiple days.
The resort is very, very dated but we did reserve very late and had to take what was available as most places we checked were already booked.
They advertise the pool is heated to 86 degrees - it isn't.
The best thing about this resort is the staff. We will not stay here again.
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- Also Known As:
- Golden Strand Ocean Villa Hotel Sunny Isles Beach
- Golden Strand Ocean Hotel
- Golden Strand Ocean Villa Resort Sunny Isles Beach, Florida