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“Okay with issues”

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Golden Strand Ocean Villa Resort
Ranked #5 of 10 Hotels in Sunny Isles Beach
Maple Grove, Minnesota
Level 6 Contributor
257 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
“Okay with issues”
Reviewed 28 December 2013

Staff outstanding with courtesy. It took 3 tries for them to get our room keys correct with each ‘new’ set of keys only one worked and it only gets worse from here. When we called inquiring about the Wi-Fi they said to try it again and to call again if it continued not working, so we did. They sent the ‘maintenance’ guys that came to help with the bad key cards. Not IT folks so they were no help – very pleasant but couldn’t help. The guy at the front desk called and said our computers would not allow us to use Wi-Fi?????? We use these computers all over the country with ease so that statement was ridiculous. When seeing the maintenance guy the following day he stated many people were having problems too.

Twenty-four hours into our stay and we are now on our 11th set of key cards after maintenance ‘fixed’ the door not once but twice. The front desk kept telling us to keep the cards away from our cell phones. We had. It was the door all the time. Fixed twice…all bad.

Our first morning in the room, we had someone with a KEY trying to get in. Thankfully my husband had just returned to the room and put the deadbolt in place or he would have walked in on me. The lady at the front desk apologized for giving someone a key to our room as she thought it was vacant. Apparently she hadn’t checked as we had it reserved for multiple days.

The resort is very, very dated but we did reserve very late and had to take what was available as most places we checked were already booked.

They advertise the pool is heated to 86 degrees - it isn't.

The best thing about this resort is the staff. We will not stay here again.

  • Stayed December 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank pinked_10_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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290 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
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  • English first
  • French first
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  • Swedish first
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English first
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 December 2013

Stayed here over thanksgiving week, weather was windy and rainy. But overall it was a great time to get away from the north cold. Sunny off and on all week. Timeshare was beach front and water beautiful blue. Lifeguards on beach every day. Chairs, pads, and umbrella provided daily. $10/mandatory fee. Pool heated and very clean. trump has plans for tearing down the timeshare in 2017. Enjoy while you can, soon the place will be gone.

  • Stayed November 2013
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank Beachesrgood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buenos Aires, Argentina
Level 3 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 October 2013

I had a great experience staying here. The staff is very polite, they have a good sized parking lot, the pool area is big and clean, the beach is gorgeous and they have towels, umbrellas and beach mattresses for the lounge chairs. There is a very nice Italian restaurant (Azurro) inside the resort, in which the food is very good and it is connected to the pool/beach area, which was useful/comfortable and avoided leaving the beach for long when hungry. The resort building is not higher than 4 stories tall, so unlike the neighbouring buildings, you get a lot more sun hours at the beach.

  • Stayed September 2013, travelled with friends
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    • Cleanliness
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Helpful?
3 Thank MarcelaVilar1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 5 September 2013

Excellent location right in the center of Sunny Isles. This is one of the remaining original resorts from the 1940's. The roome are tidy but severely needs updating. Beds are very uncomfortable. Resort still rolls with colored wrist bands like a Mexico resort ($25 if you don't turn it back in....I didn't want one to begin with), towel police (they literally count the towels) and change your own sheets/clean your own room timeshare-type nonsense. This needs a makeover

Room Tip: Choose an upper floor for the best view. The "even numbered" rooms face the ocean.
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  • Stayed September 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
4 Thank Rustina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raymond, Maine, United States
Level 4 Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 3 September 2013

We stayed here for 5 days in August 2013. Had an absolutely perfect vacation. We stayed in one of the Garden Villas which was a gorgeous 2 bedroom 2 bathroom with huge living area. The villa was perfect lovely and clean and the beds were comfortable with crisp white linens. They provided nice white towels in the bathrooms and towels for beach and pool too. The guys on the beach are great they come and bring you your cushions and umbrellas, the sea is a perfect temp. Reception staff were very friendly and helpful. Lots of amenities close to the resort shopping, starbucks :) supermarkets, pharmacy, and the aventura mall is only a couple of miles away. Local buses run frequently back and forward. We would definately visit this resort again.

Room Tip: We had a villa which is huge, but our friends had a corner suite and it was also very large with a b...
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  • Stayed August 2013, travelled with family
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Helpful?
5 Thank Sandra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sparks, Nevada
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 August 2013

Stayed here for two weeks with family. Got in late the first night. Efficient and courtous front desk checked us in to our rooms. Not only was my son and I tired from the traveling, but we found the room ready with clean towels, sheets and a view of the beach which we don't get to see very often. Almost forgot to mention, each room has a tv, full kitchen. Refrigerator, microwave, cooking utensils, plates, silverware, cups, coffee maker and toaster. Rooms had adequate A/C.as we were visiting during the summer time. On the morning of our second week, we were upgraded to a suite apartment. The resort was healthy landscaped with tropical plants and many palm trees. In the middle of the resort was a 6 foot pool. Also an Italian restaurant and a pool side bar for those who wanted a drink before dinner. We even dined during our stay at Tony Roma's Resturaunt across the street from the resort. Best to drive to shopping then to walk on hot summer days. Evenings were a big cooler. Some downsides are parking. You must get a parking permit to hang in the car dashboard. Occasionally there is parking on the parking lot but they advise you to park the car across the street at the gas station. Lock your doors please. Resort offered free laundry service, but expect a good hour from wash to dry clothes, they do provide soap at a minimal .75cents or would charge it to the room. Best to buy your own at the shopping store nearby.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank Amy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Woodlands, Texas
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 August 2013

Time share owners since 1986...We did a last minute exchange to this place and have nothing but good things to say about it. Edweig checked us in on July 27, 2013 for the week. He was polite, very helpful and always smiling. He even remembered my name four days after check-in...amazing! When we could not open the safe one morning, I called the front desk and they responded within minutes. We were in building #2 (#2509) on the fifth floor overlooking the gardens, pool and beautiful blue ocean. We awoke to this lovely view every morning. The place was immaculate, up to date and perfect. Another complimentary plus was that garbage was picked up in your villa every morning and midweek housekeeping came and swept and mopped the floors and dusted.The Golden Club had comfy couches, complimentary coffee, many shelves of magazines and books, an exercise room and computer room. There is an Italian restaurant and Tiki bar on the grounds, as well as many restaurants nearby. Publix supermarket is within walking distance and a casino four miles away. It was nice to have cushioned lounges and sun umbrellas set up for use on the beach (part of your $10 per day fee). Ping pong, shuffle board and volleyball was available for use...contact desk. Many French Canadians and South Americans frequent this place, so it is not all RCI timeshare. A long time ago Grace Kelly, Jackie Gleason and Babe Ruth stayed in the villas when they were larger. We thoroughly enjoyed out stay here and would like to return. We have exchanged many times to Europe, Hawaii, as well as many places in the U.S. so we are well aware of what to expect. The only negative I found was that parking is a problem, but don't let that keep you from staying here.

Room Tip: Building #2. floors 5 and 6 offer best views.
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  • Stayed July 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
4 Thank Dolores A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bertrand S, General Manager at Golden Strand Ocean Villa Resort, responded to this review, 10 September 2013
Dear guests,
Thank you for your nice comments, they have been shared with our staff. I am glad to see you enjoyed your stay. We hope to welcome you again soon!
Best regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Golden Strand Ocean Villa Resort

Property: Golden Strand Ocean Villa Resort
Address: 17901 Collins Ave, Sunny Isles Beach, FL 33160-2720
Region: United States > Florida > Sunny Isles Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Spa Swimming Pool
Hotel Style:
#1 Best Value Hotel in Sunny Isles Beach
#3 Spa Hotel in Sunny Isles Beach
#5 On the Beach Hotel in Sunny Isles Beach
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Golden Strand Ocean Villa Resort 3*
Number of rooms: 130
Reservation Options:
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Also Known As:
Golden Strand Ocean Villa Hotel Sunny Isles Beach
Golden Strand Ocean Hotel
Golden Strand Ocean Villa Resort Sunny Isles Beach, Florida

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