I was recommended to this hotel via my tour operator as it is on their preferred supplier list and the road trip i was doing from Miami to New York departed here.I arrived in Miami many thanks to British Airways minus my luggage and had nothing.No epipen,glasses,spare contact lenses,toiletries or clothing.
After spending hours at Miami Airport and realising i was getting no sight of my luggage that day i decided to head to the hotel.
Upon arrival it would have been quite obvious when i told the receptionist from my expression that i was in a stressed state.I checked in at 9pm and my road trip departed at 7.30am the following morning.I asked the receptionist could i use a phone charger and was told bluntly no we do not have one,i then asked could i have the number of the tour operator who uses their hotels for meeting and has people like myself staying their.i was then told "no we have nothing"
After trying and failing to contact my tour operator i asked if i could use the computer in reception to email them and was then told " we do not have one as it causes too many arguments with people staying here ??"
The overall lack of help and communication was appalling and whilst the hotel was not at fault for my bags going missing they showed no empathy or offered anything to help at all.
Enough was enough and i went to my room and could not sleep as the air conditioning resembled a pneumatic drill ! The hotel is old looking and dated and i could not wait to get out the next day.
I would never stay here again and hope the staff can show some compassion if a similar situation arose for someone else in the near future.
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- Also Known As:
- Days Hotel Thunderbird Beach Miami
- Days Hotel - Thunderbird Beach Resort Sunny Isles Beach, Florida