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“Best Resort Stay - Home Away From Home...” 5 of 5 bubbles
Review of Acqualina Resort & Spa on the Beach

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Acqualina Resort & Spa on the Beach
Certificate of Excellence
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Best Resort Stay - Home Away From Home...”
5 of 5 bubbles Reviewed 17 December 2013

As you will read, I enjoyed my stay immensely. From the time we arrived to the time we left, we have never felt more “at home” compared with any other resort that I have visited. This great feeling doesn't come attached with the great food we had, or the room we stayed in, or the amenities the resort has to offer; it comes when you combine those features with great caring people who love their job.

The location is perfect hideaway from the normal craziness of a beach resort, but close enough to the South Beach strip in 20 minutes or any of the great restaurants in Miami. Before you try any of those restaurants, make sure you eat "Il Mulino New York" - the 5-star onsite restaurant. The food was outstanding and sitting on the patio made the night very special for my wife and me.

The property is outstanding and highly recommend it!

Room Tip: Beach front is always best!!!!
See more room tips
  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LarryL_CTC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AcqualinaManagement, Managing Director at Acqualina Resort & Spa on the Beach, responded to this review, 18 December 2013
Dear Larry,

Thank you for sharing your feedback.
I am delighted you took the opportunity to share with others your experience at Acqualina.

Tamir Kobrin
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

904 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (211)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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  • Spanish first
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English first
Geneva, Switzerland
2 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed 28 November 2013

First the good news. The hotel, including the rooms, are sumptuous and spotless and the staff could not be nicer. The bad news? Advertising and verbal promises were totally misleading, All rooms on the so-called Intracoastal side (half of the hotel) are directly on Collins Av with noise equal to a highway and look onto one of the largest gas stations I have ever seen. The other half of the rooms, facing the Ocean, are subject to the constant noise of the construction of a hotel-owned skyscraper, adjacent to the hotel. Advise: Avoid the Ocean Side of the hotel for at least 1 year and forget about the Intracoastal side forever. Last remark: The lighting in the restaurant is so dark, that staff help you with the light of their cellular phones and the noise (so-called music) is so loud, you can not understand what is offered by the nice waiters.

Room Tip: Do not accept an Intracoastal room. The definition is misleading. Avoid Ocean-side rooms for the n...
See more room tips
  • Stayed November 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
12 Thank Norbert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AcqualinaManagement, Managing Director at Acqualina Resort & Spa on the Beach, responded to this review, 2 December 2013
Dear Norbert,

Thank you for the feedback.
I have already taken action with the team to improve the lighting and music at Piazzetta to ensure the guests have a comfortable experience.
Yes, it is most unfortunate that construction next door is taking place, however, the team is trained with all the tools available to them to ensure that we minimize the effect on our guests and ensure a seamless experience.

Once again, my sincere apologies for your experience.

Tamir Kobrin
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 21 November 2013

I really do not know where to start with my love for Acqualina. I've vacationed in Miami for many years and have stayed at all of the five star properties, I must say this by far was the best. This property pays a lot of attention to detail and make their guests feel extremely welcomed.

We were in town for business and placed in this hotel by our client. On arrival the typical hotel mixup took place where the credit card information wasn't on file, since our rooms were being covered by a third party they had to reconfirm that approval was given for billing. Instead of having us wait in the lobby, they allowed us to check in as things got sorted out...which of course they were. That set the tone for an amazing stay, not every five star property understands customer service but I'm glad to say they get it here.

This resort is truly amazing. The modern decor is beautiful. We stayed in deluxe intracoastal rooms, which exceeded our expectations. You don't have to get an oceanfront room or suite to enjoy a first class luxury experience, which is nice.

The grounds of the resort were really quite pretty. I like the location of it as well, while it's not right on south beach it's not too far from it. Since I was there for business I didn't get a chance to enjoy all of the amenities Acqualina had to offer outside of stopping in their shop in the lobby area to pick up a few things (it wasn't too pricey). And I did get time for a quick massage which was pretty awesome. I'm planning on returning in a couple of months to celebrate my birthday and take full advantage of this amazing place, seriously can not wait!!!!!! If you are going to Miami and want a nice luxury experience without all of the craziness of south beach, stay here. It's well worth it.

  • Stayed June 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MissyNY2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AcqualinaManagement, Managing Director at Acqualina Resort & Spa on the Beach, responded to this review, 22 November 2013
Dear Missy,

Thank you so much for sharing your wonderful feedback.
The team and I are delighted and honored to learn that you have such a fantastic experience.
We look forward to welcoming you back!

Tamir Kobrin
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boca Raton, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 16 November 2013

Acqualina is my second home! It is so much fun and all the staff are amazing. It is a great place to hang out by the pool or dive into some fun in the ocean. When I am hungry I can just walk down stairs and get some gelato. The service is quick because whenever I need my things to be washed, I just call the housekeeping and they are to my room within 2 minutes. This hotel is fun for children and adults because I am 10 years old and have 5 other siblings and when we are at Acqualina we are smiling the whole time and so are our parents. The kids club is another bonus to Acqualina, we get to do many great and fun things while our parents are doing something else. There are actives like video games, arts and crafts, and the staff take you to the pool and beach and play games with you. I can't wait to go back to Acqualina again soon!

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jordan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AcqualinaManagement, General Manager at Acqualina Resort & Spa on the Beach, responded to this review, 18 November 2013
Dear Jordan,

That you so very much for the feedback.
The team and I are delighted that you shared your experience with others.
We will continue to strive and provide exceptional hospitality and service.

Tamir Kobrin
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
1 review
5 of 5 bubbles Reviewed 13 November 2013

We have stayed here on several occasions and have had a wonderful experience each time. The property, rooms and service on all levels are amazing! Definitely our favourite place to stay in Miami.

Rachele has looked after us for some time now and is always a pleasure to deal with! Thank you.

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank B L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AcqualinaManagement, General Manager at Acqualina Resort & Spa on the Beach, responded to this review, 14 November 2013
Dear Guest ,

Thank you for taking the time to share your experience with us.
The team and I are delighted to learn that you enjoyed the Acqualina experience.
We all look forward to continue our service excellence and to welcome you again.

Tamir Kobrin
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ocean City, New Jersey
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 13 November 2013 via mobile

We spent a week in Miami, Florida, two nights at Biltmore, two nights Acqualina, one night Epic Hotel and one night Ritz Carlton in Key Biscayne. They were all amazing and each one had it's own vibe. Acqualina Resort was our family favorite...I felt safe letting our three teenage children explore hotel, pool & beach property with tight security yet not intrusive as a visitor. The hotel deserves it's 5 Star award, it is perfection and paradise! The only thing I can say negative is the mattress sounds like it is wrapped in plastic...little noisy when you turn over in bed? Also, at the Ritz, they have a Club Room, which my children enjoyed and felt special, maybe a VIP Club Room at Acqualina would be a nice tween touch! Hope to visit again next year :)

  • Stayed November 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BeYourBestToday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AcqualinaManagement, General Manager at Acqualina Resort & Spa on the Beach, responded to this review, 14 November 2013
Dear Guest,

Thank you for taking the time to share with us your experience.
The team and I are delighted to learn that you a great experience at Acqualina.
I am working with the team to better improve your feedback on the mattress and understand what we can do better.
Your suggestion are very helpful and will make us better, at Acqualina.

Tamir Kobrin
Managing Directir
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
São Paulo
Level Contributor
74 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 7 November 2013

We traveled with 2 small children and we were well welcomed during our stay . The hotel is beautiful and luxurious , and the staff are well trained to look always very solicitous . The room is very spacious and comfortable, and the bathroom has a separate bath for better use . The breakfast is very agreeable and extremely friendly staff trying to please all the time . The beach and the pools are well cared for and the wonderful service , always putting fresh towels are provided . The hotel has a playroom for children above 5 years but accept children younger when accompanied by their parents , which is very useful when traveling with small children . The cleaning however not consistent at all this luxury. We stayed in a room overlooking Collins Avenue and despite being on a high floor , doves attending the balcony leaving dirt . And even requesting cleaning the balconies were not clean , which prevented the use with small children . Another point to consider is that in this region the buildings are very high and therefore the sun on the beach and in the pools ended around 4 o'clock in the afternoon , even the sun setting at 7:30 at night .

  • Stayed October 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank RosaTiritilli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AcqualinaManagement, General Manager at Acqualina Resort & Spa on the Beach, responded to this review, 8 November 2013
Dear Ms. Tiritilli,

Thank you so very much for your feedback and comments.

I was delighted to have had the opportunity to share with you, already, that we have reviewed your comments and undertaken steps to review the cleaning standards of the balconies and ensure that none of our guests experience service deficiencies in the future.

I am delighted you have enjoyed your stay with us, and look forward to personally welcome you back to Acqualina, soon.

Tamir Kobrin
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Acqualina Resort & Spa on the Beach

Property: Acqualina Resort & Spa on the Beach
Address: 17875 Collins Avenue, Sunny Isles Beach, FL 33160-2718
Phone Number:
Region: United States > Florida > Sunny Isles Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Sunny Isles Beach
#1 Romantic Hotel in Sunny Isles Beach
#1 Top resorts Hotel in Sunny Isles Beach
#1 On the Beach Hotel in Sunny Isles Beach
#1 Family Hotel in Sunny Isles Beach
#1 Luxury Hotel in Sunny Isles Beach
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Acqualina Resort & Spa on the Beach 5*
Number of rooms: 98
Official Description (provided by the hotel):
Acqualina Resort & Spa on the Beach is a place where the charm of a Mediterranean villa meets elegance on the beach and a recipient of the coveted Forbes Travel Guide Five Star Award, the AAA Five Diamond Award and the Andrew Harper’s Reader’s Choice Award for Top #1 Top Beach Resort, #1 Top Spa Resort and #1 Top Family Resort. A seaside luxury haven located on 4.5 beachfront acres in pristine Sunny Isles Beach, Acqualina Resort & Spa features 98 impeccably appointed guest rooms and suites and 188 residencies with breathtaking views of Atlantic Ocean. Step into a world of luxury at this Miami Beach Resort with unprecedented accommodations and service, world-class dining destinations, including Piazzetta Marketplace, AQ by Acqualina with menus provided by Il Mulino New York and a separate restaurant by the Il Mulino New York, three oceanfront swimming pools, spacious boardroom, a world class fitness center offering the latest Artis technology and an innovative marine biology-based children’s program. A variety of lavish interior and exterior venues provide an ideal background for opulent weddings and memorable events on the lush property grounds boasting 400 feet of stunning Atlantic coastline. Acqualina Spa by ESPA, the first ESPA-branded spa in the United States, provides guests with an exquisite 20,000-square-foot, two-story tranquil sanctuary of excellence and relaxation set in a class of its own offering 11 multi-functional treatment rooms and an extravagant private spa suite for two, along with the opportunity to enjoy the beautiful outdoor terrace complete with a spa pool, heated jet pool, and Roman waterfall – all set against the gorgeous backdrop of the Atlantic Ocean. ... more   less 
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Also Known As:
Acqualina Resort And Spa On The Beach
Acqualina Resort & Spa On The Beach Hotel Sunny Isles Beach
Acqualina Hotel Sunny Isles Beach
Acqualina Hotel On The Beach
Acqualina Resort & Spa On The Beach Sunny Isles Beach, Florida

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