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“Excelent if you book an upgraded room” 5 of 5 bubbles
Review of Ramada Plaza Marco Polo Beach Resort

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Ramada Plaza Marco Polo Beach Resort
San Jose, Costa Rica
Level Contributor
69 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Excelent if you book an upgraded room”
5 of 5 bubbles Reviewed 12 October 2011

The hotel is old, but it looks well mantained. My room was excelent, but I booked an upgraded room oceanfront. The room was really clean and the kitchen was beautiful and really good equiped. Breakfast was good, with eggs, cheese, breads, pastries, milk, cereal, coffee, juice, fruits. The pool was old, but it was fine and clean. Beach was excelent!

Room Tip: Book an oceanfront upgraded room.
See more room tips
  • Stayed October 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cmonsalve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MPolo96, Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, 20 October 2011
Thank you for leaving a comment on your recent stay with us at the Ramada Plaza Marco Polo Beach resort.

Our resort was built in 1967 and in 1995 our resort was completely renovated. Our vintage resort is oceanfront situated on a beautiful golden sandy beach with great views from most of the rooms. We have renovated over 70 % of the rooms over the last two years and have a renovation program in place currently for the remainder.

We are pleased to read that you enjoyed your assigned oceanfront room and that you were impressed by the beauty of the kitchen. Our resort boasts a temperature controlled Olympic sized swimming pool and a kiddie’s pool.

Also, we are glad that you were able to enjoy a few of our amenities during your visit such as our continental buffet breakfast which is a crowd favorite.
Again, thank you for taking the time to leave a review on your positive experience at our resort and we hope to host you on your next visit to Miami.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (275)
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English first
New York City, New York
1 review
3 of 5 bubbles Reviewed 11 October 2011

Stayed few days, for those price service acceptable and plus location. But I got filling like I get in late 80's. Defiantly need some restoration and new furniture

  • Stayed August 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Dilan_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MPolo96, Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, 21 October 2011
Our oceanfront resort is very attractive to our repeat customers for its location, competitive pricing and host of amenities. We are happy to read that the location and service level were to your liking.

There is currently a project in place to remodel the rooms and renovations and remodeling are moving along smoothly. Feedback from guests who have stayed in the renovated rooms has been positive so far.

We appreciate our guests’ feedback and use the comments to measure and improve upon our service and product offering. Once again, thank you for leaving a comment and we hope to host you on your next visit to Miami.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geelong, Victoria, Australia
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 29 September 2011

I stayed here for one night with my bf during mid September. We are from Australia and were travelling around the East coast. We originally booked a room without a view but when we arrived we were upgraded to a ocean view room for free - a very nice surprise :-) It was a lovely view. The room was nothing flash but nice and clean. The pool area was nice and you could walk straight out to the beach, but once again nothing flash. The staff at the hotel were very helpful when it came to getting taxis and assisting us with the car rental. Breakfast was free. We didn't mind it but nothing flash. Unfortunately there was no free wi-fi internet and we were charged over $20 for making a short local call from our room. This place seems like it would be great for families but not couples. Also if you want to experience the party life of downtown Miami this place is too far away.

  • Stayed September 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NadeneDudley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MPolo96, Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, 14 October 2011
Thank you for choosing Ramada Plaza Marco Polo Beach Resort, a family friendly resort located in the beautiful upscale neighborhood of Sunny Isles Beach, a short commute to South Beach.

We are delighted to read that our valet and front desk staff were very helpful in helping to organize your stay with us. We are also happy that you enjoyed the beautiful ocean views from your room and our Olympic sized swimming pool.

We are happy to read that our valet and front desk staff were courteous and that your room was clean and comfortable. Local calls are free of charge; there is complimentary wireless internet throughout the resort.

We value your comments which help in our daily decision making process and hope to host you on your next visit to Miami.
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Manaus-AM
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 20 September 2011

If you arrive in Miami and found everything full and crowded, maybe you have to go north! Don´t worry it still Miami, north Miami Beach! in contrast to the glittered neighborhood, South Miami Beach, we can find a very goo resort with very good ranges of prices and take a good tan, too.
Their rooms are spacious enough to 4 people, good bathroom, and with lucky a great view to the blue ocean! the breakfast services are on average, not bad, but far from excellent. Very good valet service, though!
What worth their 3 gold stars is for sure that their are on the 3 diamonds SUNNY ISLES BEACH. Their wet entertainment area are great, heated swiming pool and of course the white sand beach, with towels, umbrellas and chairs service!!!
Tired of beach, need to see beautiful people!? Don´t worry, with u love walk go to at Lincoln Road, it´s not far away, maybe 15 minutes by taxi, the Collins Ave. go from south to north, and it´s almost a straight line. Or maybe just take a bus and on five minutes you can reach the Aventura Mall, just cross the bridge!
Better with you rent a car, cause you can go north and spread an evening at the beatiful Fort Lauderdale!!!

  • Stayed November 2010, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank fernandesrenan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MPolo96, Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, 14 October 2011
Thank you for choosing the Ramada Plaza Marco Polo Beach Resort an oceanfront resort with breathtaking views from most rooms. Our resort is equidistance from trendy South Beach and the chic Fort Lauderdale area.

We are happy to read that you were happy with your room type selection and that our temperature controlled Olympic sized pool was delightful to you.

Thank you for selecting the Ramada Plaza Marco Polo Beach Resort and we look forward to rendering an exceptional vacation on your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 14 September 2011

Stayed at the Marco Polo on the 14th Sept 2011 and was most impressed. Staff were very helpful, room was clean. We ate in the restaurant and food and service was excellent. I would really recommend t,his hotel for value for money. We had to move from a neighboring hotel as we could not get a third night with them and we were so impressed with the Marco Polo with value for money and friendly staff we wished we would have had the three nights here. Highly recommend.

  • Stayed September 2011
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Millifon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MPolo96, Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, 14 October 2011
Thank you for leaving a comment on your recent visit to the Ramada Plaza Marco Polo Beach Resort. We are happy to read that our staff was very helpful during your stay and that our Food and Beverage department delivered great service and great food options.

Our resort is competitively priced for the neighborhood and offers an array of amenities and low fees which is pleasing to our many repeat clients.

Thank you for the high recommendation, we would be delighted to host you on your next visit to the Miami area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
USA
Level Contributor
162 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
3 of 5 bubbles Reviewed 7 September 2011

We spent a couple of nights at this hotel and loved the location on the beach. it is also quite convenient to Miami Beach area and an hours drive from Ft. Lauderdale.

The property is a little older and each suite is privately owned so based on the unit you get your room's decor, furniture, bathroom, renovation and other amenities will vary. The service is poor and the front desk staff has a "could care less" attitude since it is a property only managed by Ramada, not owned! The check in process was LONG. We waited for hours and then had to get upset and go see if the room was cleaned ourselves before they let us check in. our jr. suite on the 7th floor was nice with a balcony overlooking the ocean. there was a microwave, cooktop and refrigerator in the room. It also had a limited amount of plates, glasses, cookware etc.

The pool area is nice and a good place to hang out. The beach and ocean make up for most negatives. Breakfast was included in our package and it had a good variety every morning. Parking is steep (same all over Miami beach area) and valet only. There is a pizza place in the basement which has good pricing. Also, many restaurants in all price ranges are available around the hotel. You do need a car in order to explore the area. There is also a $12 a day resort fee which supposedly keeps up of the upkeep.

Room Tip: Ask for a newly renovated, ocean front, high floor room with a balcony if that is your preferance
See more room tips
  • Stayed July 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Texas06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 4 September 2011

We recently stayed at this so called "resort"... and had previously read the reviews and went with an open mind. However, this openmindness shut down pretty quickly the minute we saw the main lobby. It is DARK, DINGY AND DIRTY!! It had a very stale musty odor which was masked by stinky airfreshner! Being in the commercial cleaning business we were astonished by the amount of dust that accumulated on the chandliers and the armoire that was filled with jewlery for purchase. The elevator doors were filthy. Hand prints galore!! The hallway on our floor stunk! It too was dark and dirty. Carpets had not been vacuum/shampooed for months? The restaurant should be shut down by public health! Old Old chairs with multiple stains, unpleasant staff,,,beware don;t help yourself to the coffee and tea table you will get your head chewed off! Carpet had food, used napkins everywhere! Not a soul with a broom and dustpan! Mirrored pillars covered with smears of food and hand prints. Windex works wonders. Curtains have not been cleaned since the place opened! Continental Breakfast...eat someplace else. Toaster was slower than a turtle. Again food spills down the front of toaster station. Pool had more sand in it than on the beach! ' One final note.. people actually live/rent/own units in hotel. DON'T STAY HERE,DON'T BE FOOLED,,IT AIN'T NO RESORT!!!

  • Stayed August 2011, travelled as a couple
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Clorinda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MPolo96, Manager at Ramada Plaza Marco Polo Beach Resort, responded to this review, 22 September 2011
Thank you for leaving feedback on your recent stay at our oceanfront family friendly resort located in the upscale neighborhood of Sunny Isles Beach.

The Director of Housekeeping was copied on your notes and is urgently fine tuning the overall operation of the department in terms of goals, execution and quality assurance. After reading your notes an immediate inspection was carried out on dust and the presence of fingerprints in the common areas; the condition of the carpets and the odor.

The Food and Beverage Manager was also copied on your notes; subsequently a departmental meeting was held to address the concerns received and also to refresh the staff on our resort’s commitment to outstanding customer service.

We are always appreciative when our customers leave feedback on their recent stay; we hope that you will consider returning to our resort in the future, as we would love an opportunity to regain your confidence.
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Additional Information about Ramada Plaza Marco Polo Beach Resort

Property: Ramada Plaza Marco Polo Beach Resort
Address: 19201 Collins Avenue, Sunny Isles Beach, FL 33160
Phone Number:
Region: United States > Florida > Sunny Isles Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Sunny Isles Beach
#7 On the Beach Hotel in Sunny Isles Beach
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Ramada Plaza Marco Polo Beach Resort 3*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, Southall Travel, LoveHolidays, TravelUp, Hotels.com and Expedia so you can book your Ramada Plaza Marco Polo Beach Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ramada Plaza Marco Polo Beach Hotel North Miami Beach
Ramada Miami Beach
Ramada Marco Polo
Ramada Plaza Marco Polo Beach Resort Sunny Isles Beach, Florida

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